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“we LOVE the best west inn!” 5 of 5 stars
Review of City Center Downtown

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City Center Downtown
600 W. Van Buren Street, Phoenix, AZ 85003 (Formerly Best West Inn Downtown) (Central City)   |  
Hotel amenities
Ranked #104 of 175 hotels in Phoenix
1 review
“we LOVE the best west inn!”
5 of 5 stars Reviewed June 29, 2012 via mobile

we LOVE the best west inn! the rooms are clean, the rates are reasonable, the location is ideal and the staff is amazing! we recommend the best west to visitors of the phx area and to locals who just want to escape for a day!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerofbestwestinn, General Manager at City Center Downtown, responded to this review, July 30, 2012
Thank you! We are glad that you enjoy your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 people have reviewed this hotel

Traveler rating
    12
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    4
    5
    7
See reviews for
2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Moscow, Russia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 15, 2012

We stayed overnight in this motel in the beginning of June. All we needed was a quiet place to sleep, since we we driving from LA to Flagstaff, and it was just a stop.
Everything seemed predictable in the beginning, all according to others' reviews. A sort of weird reception with hard glass - like the guys were surrounded by enemies. But the guys themselves were quite friendly, and even presented us cookies:).
The room on the 1-st floor was also OK, not spacious, but rather cozy and clean.
Troubles began when we turned on the conditioning. It was a huge device, too big for this small room, with only 3 simple options. None of those implied a quiet regime(. So, it roared like crazy, and didn't seem to take pauses or slow down. And the weather outside was like in a normal desert - above 90 at night.
We decided to shut the device, and to open a window. But the window did not open! - maybe, enemies were really walking around this property, and everybody was supposed to get barricaded in their rooms?
So, that night was a nightmare. We turned it on and off, and if was either wailing, or we couldn't breathe. The next day my husband got a sore throat, and was sick for several days.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerofbestwestinn, General Manager at City Center Downtown, responded to this review, June 20, 2012
Thank you for a time, to write a review. You should come to the office and told us your problem in the office, to solve your problem. We could try to resolve your problem best way to satisfied you at the same time.

After you wrote us a review, we fix the problem, you had problem with.

You are welcome again to stay with us, This problem will not happen again, will guaranteed from our entire staff.

Sorry for your inconvenience ;-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 19, 2012

Hotel is located in Phoenix downtown. We enjoyed are stay at this hotel. Rooms were clean and staff was friendly. I would recommend this hotel.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerofbestwestinn, Manager at City Center Downtown, responded to this review, April 23, 2012
Thank you, for liking our location. We appreciated.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2012 via mobile

Arizona compliting 100 years... the celebration was waking distance.. rooms small but good clean

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerofbestwestinn, Manager at City Center Downtown, responded to this review, February 23, 2012
Thank you for enjoying your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
1 review
5 of 5 stars Reviewed February 9, 2012

The rooms where clean and comfortable and very affordable. Best West Inn is conviently located in Downtown Phoenix and the Convention Center was in walking distance. Great place I will definetly stay there for next years convention.

Room Tip: I would choose downstairs room
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerofbestwestinn, General Manager at City Center Downtown, responded to this review, February 23, 2012
Thank you for enjoying your stay and great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2012

Disgusting - rooms generally dirty and smelly; bathrooms dirty; beds unmade and those that were obviously hadn't been changed. The sheets did not feel fresh and clean. Very bad vibe about the place. Arrived in the evening and it was almost intimidating - the type of place that rents out rooms 'by the hour'. Drug addicts and other assorted low-lifes wandering about. Went straight back and to 'reception' (behind bullet-proof glass) and told them we would NOT be staying.

Room Tip: Don't pick any rooms - get out and go somewhere else.
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  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerofbestwestinn, General Manager at City Center Downtown, responded to this review, February 8, 2012
Thank you for your time to write down your review. As the manager I see the review, you mention that this property is hourly and trafficking, the property is no that way you think off.

Sorry of the incontinent, we will try to do our best for our customer always satisfaction...

I am sorry behalf of entire Best West Inn staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 10, 2011

Clean room, comfortable bed, outdated furniture, rusted plumbing, needs TLC, . Cheap hotel very close to downtown. Motel style building, 2 floors, reception area small, dark, smelly, old appearance. No pool, internet or breakfast included. You get what you pay for. Good enough to sleep and leave.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about City Center Downtown

Address: 600 W. Van Buren Street, Phoenix, AZ 85003 (Formerly Best West Inn Downtown)
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #104 of 175 hotels in Phoenix
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Whether you only need a place to rest your head for a night, or for an extended period of time, we invite you to enjoy your stay in Downtown Phoenix with us.Welcome to Best West Inn Downtown!No matter what brings you to the Phoenix metropolitan area, business or pleasure, it is a Mecca for those who want to work and play in constant sunshine. We are conveniently located in the center of Downtown Phoenix. Many of your destinations will be within walking distance, and others will be only a quick jaunt by public transportation cab ride. Our well situated hotel gives our guests easy access to Home of the Diamondbacks – Chase Field, Comerica Theatre (formerly known as Dodge Theatre), the State Capitol, Phoenix Convention Center, US Airways Arena, Arizona Fair Grounds, Orpheum Theatre, Phoenix Museum of History, and many more.Your happiness and contentment is our main concern at the Best West Inn Downtown. You may be on a budget, however you will not feel like it! ... more   less 
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Also Known As:
Best West Inn Downtown Hotel Phoenix

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