The facilities was great once we were actually greeted or acknowledged. We arrived as a party of three on a business trip and stood in front of the desk being completely ignored while the front desk attended carried in with his phone call for 16 minutes! It was absolutely unbelievable. He did not say 'one moment, please I will be right with you' nor did he apologize for our wait. It set a bad tone for what would have otherwise been a great stay as the actual facilities were great.