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“Great place to stay!” 5 of 5 stars
Review of Homewood Suites Phoenix North - Happy Valley

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Homewood Suites Phoenix North - Happy Valley
3.0 of 5 Hotel   |   2470 West Charlotte Drive, Phoenix, AZ 85085 (Deer Valley)   |  
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Ranked #2 of 174 hotels in Phoenix
Cottonwood, Arizona
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great place to stay!”
5 of 5 stars Reviewed October 28, 2013

My girlfriend and I really enjoyed staying here. The room was clean, nice, and very roomy. We enjoyed having a kitchen, as well as a floor plan differing from your typical hotel room. The bed was soft enough, not too hard. But really, where this hotel stood apart was the customer service, and the breakfast. First of all, we were greeted by a very friendly young woman named Amy at the front desk. After encountering typical big city rudeness in Phx before adjourning to the hotel, it was nice to see a friendly face. A half hour of unpacking in our room later, we received a phone call from Amy asking if our room was to our satisfaction and whether we were in need of anything. That would be the first time I've experienced concern of that level at a hotel. Secondly, and this was what meant the most to me, the staff were very accommodating at breakfast. While on vacation, I want to sleep in. The problem with this is that you tend to miss out on other hotels complimentary breakfast, or at least are left with only a bran muffin and decaf. I was afraid I would miss out on breakfast, which on Sunday was supposed to end at 10. Not only did they still have food out past 10, but they continued to bring out fresh food and kept everything stocked as guests continued to arrive. Now, along with having the typical complimentary breakfast items such as cereal, fruit, toast and muffins they also had fresh scrambled eggs, bacon, sausage, hash browns, oatmeal, a yogurt bar, a waffle station, pancakes....and the list goes on. In other words, it was as big and extensive of a breakfast as you'd find in most restaurants. Clearly, we were impressed. The next time we stay in Phx we will be staying here again. Thank you to everyone who made our stay excellent!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, November 4, 2013
Stu,

The team was extremely grateful for all the kind words you provided in regards of your past stay. We take pride in our customer service so delighted to hear you enjoyed yourself. Have an exciting week and Holiday season ahead.

With hospitality,

Mike Spangenberg
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Arizona, United States
1 review
4 of 5 stars Reviewed October 28, 2013

The hotel appeared clean and had a good smell, not stuffy like other hotels we've been in. The suite that we were in was accommodating with free wifi and a kitchenette that had a full size refrigerator. We loved that! The staff was also friendly. We had a pleasant stay and would stay again when given a chance. We thought the rate was very reasonable for a suite with a king size bed and a sofa bed.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, November 4, 2013
Mai,

We sincerely appreciate you returning to our hotel for the second visit. Glad to hear you enjoyed the complimentary high speed internet and fully equipped kitchen in the suite. The team is anticipating your next stay with us. Have a fantastic week ahead.

With hospitality,

Mike Spangenberg
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2013

I recently traveled to Phoenix for work and stayed at this location because it was conveniently located close to my company. I will definitely be coming back, and would recommend staying here. Pros -Great value (a lot of bang for your buck) -Very friendly and excellent service -Huge rooms -Nice bathroom -Relatively quiet -Decent complimentary breakfast -Located next to a bunch of restaurants/WalMart/etc... Cons -Not the most comfortable bed -Tiny gym -Horrible curry smell in some of the hallways

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, November 4, 2013
Tamara,

Thank you for choosing the Homewood Suites in Happy Valley as your place of lodging. We strive to exceed your expectations and value your business with us. In regards of the hallway odor, we will discuss this comment immediately in order to attempt to prevent this from reoccurring. We look forward to serving you again in the near future.

With hospitality,

Mike Spangenberg
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, CO
1 review
5 of 5 stars Reviewed October 27, 2013

My wife and son stayed at HS in Phoenix Happy Valley. Every aspect of the stay was superb. I have traveled around the globe and never have experienced such sincere and complete service. The breakfast was served with variety, quality, freshness, and the service was five-star. From the maid service to check in/out everyone had a friendly (not contrived) smile and was zealous to answer any question and to go the extra mile. Wherever we go from now on HS will be out Hotel/Suites of choice. It really was spectatcular! Thank you for making our stay so enjoyable.

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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, October 29, 2013
First, thank you for staying with us and for taking the time to provide the team some important feedback. We love hearing words such as "superb" and "going the extra mile" to describe your stay. I have shared this wonderful review with our entire team. We value your loyalty with Hilton and hope to serve you again.

With hospitality,

Mike Spangenberg
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, VA
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 20, 2013

I've stayed at a lot of Homewoods in many states and this is by far the best. The staff here was exceptional -- they really know their stuff and go out of their way for guests. The breakfast, pool area, room quality, internet signal strength, are inexplicably better than another Homewood just 15 miles away. The location is definitely North, but that didn't slow us down at all, and made it that much easier to take a day trip to Sedona. This place can completely fill with corporate travelers, so book when you can, you won't regret staying here.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, October 24, 2013
Happy Thursday!

We truly appreciate the testimonial you provided on trip advisor regarding your recent stay. Our team loves to hear that we performed on an exceptional level. I hope you enjoyed your trip to Sedona during your time with us. On behalf of our entire team, we look forward to serving you again.

With hospitality,

Mike Spangenberg
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 15, 2013

Excellent hotel, very friendly staff, clean, breakfast was excellent with a good variety of food. Room was very comfortable. We stayed there as it was the highest rated hotel in Phoenix on trip adviser. It lived up to that rating.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, October 24, 2013
Randy,

Thank you for staying with us and for taking the time to complete a review. We cherish your feedback and I will be sure to share this with the entire team. Have a wonderful upcoming weekend and we hope to see you again soon.

With hospitality,

Mike Spangenberg
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 14, 2013

Facilities were good. Clean and quiet for the most part. A bit of a cooked in smell, but to be expected with a kitchen setup. Nice breakfast with attentive employees. Options with oatmeal, including good toppings, eggs, pastries and scones, fruit, yogurt.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at Homewood Suites Phoenix North - Happy Valley, responded to this review, October 15, 2013
Thomas,

Happy Tuesday and thank you for taking the time to complete a review. We were proud to hear the team was attentive and friendly. Our goal is ultimately to make you feel at home. We value your loyalty with Hilton and hope to see you again. Enjoy the rest of your week.

With hospitality,

Mike Spangenberg
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites Phoenix North - Happy Valley

Address: 2470 West Charlotte Drive, Phoenix, AZ 85085
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Phoenix
#2 Family Hotel in Phoenix
#5 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Phoenix North - Happy Valley 3*
Official Description (provided by the hotel):
The Homewood Suites by Hilton Phoenix North-Happy Valley is located 25 minutes from Sky Harbor International Airport and dynamic Downtown Phoenix, Arizona. The North Phoenix area encompasses fashionable residential communities, the Happy Valley Commercial District, Deer Valley Industrial developments and the Deer Valley Municipal Airport. We are situated in the midst of North Phoenix and you will find us along I-17 North. ... more   less 
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Also Known As:
Homewood Suites Phoenix North - Happy Valley Hotel Phoenix

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