The staff, the free breakfast and dinner and drinks, the cleanliness and the hospitality ALL exceeded my expectations. This is by far the best hotel I've ever stayed in. The staff memorized by name by the 2nd day and would have conversations with me on a nightly basis at the free dinner. Alma was a phenomenal worker and I highly recommend seeking her out at dinner and having a conversation with her - she's hilarious and very knowledgable of Phoenix and it's hot spots. I will be staying at this hotel whenever I'm in Phoenix.