I always stay here when I come to Phoenix. The breakfast manager, Carmen, is extremely good at her job! She is very friendly and always looking out to make the guest experience the best it can be. She is truly one of the reasons I stay here. Desk clerks, Nathan and Valerie, are very helpful, friendly, and accommodating. I love the location of the hotel, which is within walking distance of many stores and restaurants. The only suggestions I have for improvements are: 1) The elevator floors and reflective walls, elevator buttons, and button plates could be kept a bit cleaner. They are often smudged with fingerprints and hand prints. 2) One day, the whirlpool had been filled and chlorine added, but the water was air temperature, not hot. This was corrected as soon as I mentioned it, but I was not able to enjoy it that day. Also, the chlorine turned my treated hair green. 3) The rooms could be kept a bit cleaner. Specifically, doors and walls showed some dirt, splashes in the bathroom, floor was dirty on the sides of the vanity stand. The rooms could use a bit more detail cleaning (i.e. where you see dirt, wipe it up or clean it). Thank you for a wonderful stay!

Service was excellent, from Wendy at the Front Desk to Carmen who hosted the free breakfast. Since we were here for several days, it was nice to be close to shopping. First room had a noisy a/c so they came to fix it and since it was going to take some time, they moved us right away to a new room.

The pool was great (we had it to ourselves most of the time). Best part was the service and the staff.

Everyone connected with the hotel was freindly and helpful. It was convenient to be next to the shopping center, where we picked up a few things, and had a large variety of restaurants to choose from for our evening meals. Breakfast was in the hotel was wonderful, with a good variety of things to choose from. We thoroughly enjoyed our visit! Our room was really nice and very clean.

Every staff member we encountered was very friendly and helpful.
All areas of the hotel were very clean.
Very nice outdoor pool and hot tub.
Breakfast was good, well-stocked and a sweet attendant.
Very nice Business Center