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“Very Happy! Beautiful Hotel and Friendly workers!” 5 of 5 stars
Review of Crowne Plaza Phoenix Airport

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Crowne Plaza Phoenix Airport
3.5 of 5 Hotel   |   4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)   |  
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Ranked #46 of 174 Hotels in Phoenix
Arizona
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Very Happy! Beautiful Hotel and Friendly workers!”
5 of 5 stars Reviewed 5 days ago NEW

My husband, 2 children (5 and 2 years old) and I came to phoenix to check out phoenix zoo lights. First of all this hotel is beautiful. The lobby was relaxing and welcoming. They have a restaurant and bar. We didn't eat there but prices really weren't that bad.The room was very clean, quiet, and comfortable. The beds were comfortable, but not so much the pillows. The staff was very friendly and accommodating!
If you are interested in taking the light-rail around the phoenix area, it stops right outside the front door. We had our own car and it was easy to find and access. Very centrally located to many great attractions. With out a doubt we would stay here again.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 3 days ago
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport hotel.

It's great to hear that you enjoyed the hotel and felt welcomed and relaxed upon entering the lobby. The staff members do strive to provide friendly and accommodating service. Your comments regarding the pillows have been shared with the housekeeping department.

We do hope you enjoyed your time at the Phoenix Zoo Lights and wish you Happy Holidays.
Look forward to seeing you again, soon.
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84 reviews from our community

Traveler rating
    32
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    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Rigby, Id
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The check in staff was grwat. Kind and accommodating. The road noise is no problem on the 10 the floor on the west side. The view from the room was nice. The pool was a nice 80 degrees but it's December and only 65, so no swimming in a pool. The hot tub did the trick. While catching a few rays by the pool we smelled cooking beef from the restaurant. Yum! I am here just for the weekend so we needed to find something to do. I'm excited about hiking at Papago Park tomorrow. Maybe the Botanical gardens as well. I think I am fairly hard to impress and I am really impressed. I purchased this room with points and am very greatful for the great ihg reward system. The only thing that needs fixed is a squeeky bathroom door.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 3 days ago
Thank you for taking the time to provide feedback on your recent stay. It's great to see the hotel through the eyes of our guests.

We are glad that you were able to enjoy the hot tub and were able to enjoy the Arizona sunshine next to the pool. We do hope you had a wonderful time on your hike and was able to enjoy a few of the many attractions that Phoenix has to offer.

We do look forward to having you stay with us again. Thank you for choosing the Crowne Plaza Phoenix Airport for your lodging needs.
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Pasadena, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

There are a few things that I consider as essentials for a restful stay. For the Crowne Plaza of Phoenix they fell far short. The first room we were given had a door that did not shut. We called and the issue was resolved , but we were left waiting in a hallway for a good 20 minutes. I eventually had to hike down to the front desk where they were just getting to our issue. Then our next room had a coffee pot which did not work. We have called and were told that our issue might be resolved this evening. Now the Crowne Plaza has offered many nice things like relaxing aromas and fancy shampoos, but I just can't get over both a broken door and a broken coffee pot.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 2 weeks ago
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do take all feedback seriously and use it to improve upon our service levels.

We do apologize for the challenges experienced. Your feedback has been shared with our Housekeeping and Engineering teams. We do ensure that all guestrooms are safe and have the necessary closing/locking devices in place as the safety of our guests and employees are a priority.

We do thank you for providing feedback and we do hope that you will give the Crowne Plaza Phoenix Airport another chance.
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Boynton Beach, Florida
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very nice, comfortable and clean. This hotel is located in a GREAT place - right across the street is the shuttle train to the airport - free I might add. The hotel does offer airport service - we used the shuttle train when we dropped off the car at the airport to get back to the room and used the hotel shuttle to get to the airport with all our luggage early the next morning. This is a great place to stay!

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 2 weeks ago
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We enjoy hearing from our guests!

It's great to hear that you enjoyed your stay in a newly renovated guestroom and that you were able to take advantage of the seamless access to/from the airport via the Sky Train. The Sky Train definitely makes traveling in and out of Sky Harbor Airport a breeze.

When traveling in the Phoenix area, we will look forward to seeing you again!
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Holland, MI
Top Contributor
152 reviews 152 reviews
29 hotel reviews
Reviews in 58 cities Reviews in 58 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a week in Scottsdale and the Grand Canyone, my wife, daughter, and I stayed here on the eve of Thanksgiving before we flew home. Finding a place to park was a little confusing since there seemed to be only valet parking; temporary parking is on the east side. The desk clerks were very good. The room was nice although I am frequently surprised at how little sound insulation is used in nice hotels. As I was drifting off to sleep, I was awakened several times by the voices of people in the hall or next door; I could easily hear their TV. Street noise was very loud. I finally put in my ear plugs and hoped that I would hear my alarm clock in the morning. The restaurant was GREAT! After a week of bad food, we were very happy with our dinners and breakfast (skip the quiche; get the scrambled eggs). The pool was too cold, but the hot tub was perfect. After breakfast, they had already deactivated my keycard, so she fixed it so I could get to the access-only 7th floor, but the room part was still bad. Good think my wife was in there. The shuttle drivers are great. I had to use one when I returned our rental car, and we left on the 7:15 a.m. bus. They run every 15 minutes. Free wifi; good TV.

Room Tip: Anything away from the main road. The noise comes right through the windows. Also see if they can pu...
See more room tips
  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 3 weeks ago
Thank you for taking time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We value all feedback and enjoy hearing from our guests.

Our goal is to provide a quality nights rest that allows your to wake, the following morning, feeling rejuvenated. We do apologize for noise disturbances that you experienced. We do try to minimize any outside noises. It's great to hear that you enjoyed your dining experiences. I will admit that we have a fantastic chef who is able to put a local twist on the cuisine.

We do look forward to having you return and stay, again, next time you are in the Phoenix area.
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California
Top Contributor
68 reviews 68 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is nice to stay if you are in-transit to your final destination. There is nothing to do in the area. This hotel sits in the middle of an industrial area, so there isn't much of anything to do around. The hotel is plush and elegant. The entrance to the lobby and surrounding areas have been tastefully decorated and it makes you feel at ease after of a day of traveling. Check-in was a breeze. The check-in clerk was very responsive to our needs and directed to our room within five minutes of us arriving. The rooms are tastefully decorated with nice bedding and comfortable pillows. They have a Star-Bucks Coffee shop and a full restaurant. Can not comment on these two places because did not use them. They do have a small convenience shop in case you need to grab a coke or a snack. They have shuttle service which runs 24 hours which I think it is an excellent idea. If I am again in the Phoenix area I would not hesitate to stay here again.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 3 weeks ago
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do value all feedback.

You are correct in that the hotel is not located in close proximity to area attractions; however, with the light rail stop directly in front of the hotel, guests have the ability to explore the Tempe areas and Downtown Phoenix with ease.

It's great to hear that you were able to have a relaxing stay and enjoyed a few of the amenities of the hotel. We do look forward to having you stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakebay, Washington
Top Contributor
85 reviews 85 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 13, 2014

Free shuttle from the airport to hotel. Not as nice as other Crowne Plazas. Reception staff were not as helpful and friendly as the Marriott
The bed was comfortable, shower was ok. Limited parking. Free business center that includes free copies.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, November 17, 2014
Maureen,

Thank you for your time in providing feedback on your recent stay. We value all feedback and use it to improve upon our service levels. We do extend an apology for the challenges you experienced with our reception staff and are taking steps to ensure that all guests are greeted in a welcoming manner.

It's great to hear that you were able to get a comfortable nights rest and that the business center met your needs. We do have limited self parking here at the hotel; however, do offer complimentary valet parking to all hotel guests.

We do thank you for your feedback and do hope you will stay with the Crowne Plaza Phoenix Airport on future trips to Phoenix.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Phoenix
#44 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Phoenix Airport 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza

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