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“Super nice” 4 of 5 stars
Review of Homewood Suites by Hilton Phoenix-Metro Center

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Homewood Suites by Hilton Phoenix-Metro Center
3.0 of 5 Hotel   |   2536 West Beryl Ave, Phoenix, AZ 85021   |  
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Ranked #35 of 174 hotels in Phoenix
A TripAdvisor Member
“Super nice”
4 of 5 stars Reviewed August 28, 2013

We enjoyed our stay, the room was amazing, it was quiet and comfortable. My daughter and I traveled there to bring her back to college, we were there alone and we felt safe there and very welcomed. We had lots of room in the suite and the staff was very nice and helped us with what we needed.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, January 7, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

196 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed August 19, 2013

would have been nice to have had clean usuable pool but we were told it was being worked on-we did not see results of that-we were there 3 days. however, breakfast was awesome, looby is gorgoues, cleanliness is godly.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, January 7, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased overall with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled! I do remember the period when you were here the pool was in fact closed. The reason it was closed during your stay, and for such a long duration is that we had to work on the chemical levels. Our pool water is tested 3 times daily and when chemical levels go out of range, we need to close the pool in order to correct the levels. This is the reason the pool did not look like anything was being fixed as it is an adjustment of checmicals and they take time to take effect but I can assure you we never like to close an amenity to our guests and make every effort to get it back up and running as soon as possible!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delano, California, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2013

We stay at various hotels(JW Marriotts,Sheratons,Hiltons, Vegas hotels,etc.) countless times per year but when traveling as a family we stay at Homewood Suites do to their free breakfasts which change daily but are always top notch.I booked this hotel do to their location for the kids, Metro Mall, Castles and Coasters theme park, and Harkin's movie theatre across the freeway.Upon first glance at rooms this hotel is not as renovated as most other Homewood Suites but is far and away the most complete hotel aside from that if you base it on excellent service and cleanliness.Shannon the hotel manager obviously sets the tone as I observed her interaction with both staff,guest, and was genuine with her smile.From the time we checked in we were greeted with a smiling face from James who nightly made our stay comfortable taking care of any requests we had in a professional manner.My next interaction was with Jordan the following morning who again in a professional manner took care of a request we had made and showed that customers are the number one priority and their happiness means everything.Lastly their was Jillian who like the rest very professional aways making sure guests had what they needed in a timely manner.There is something special about this place because everyone from housekeeping staff to front desk shared a pleasant attitude which is lacking in most hotels.It is nice to know how service is at this hotel and it will not be the last time we stay here as we are always visiting family and friends.Great job to everyone at this hotel and keep up the good work!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, January 7, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lompoc, United States
1 review
4 of 5 stars Reviewed August 12, 2013

The staff was very friendly. Breakfast was good. There was a group of us who stayed in about 10 rooms. The majority of us had problems with our air conditioning in the room. But overall it was a good stay.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, January 7, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

P.S. - I can see from your e-mail the majority of your group had some air conditioning issues and I am so sorry you experienced any issues while staying with us. We recently went room by room to make any necessary repairs to our units and several were replaced entirely with brand new units, I am sure on your next visit you will find no issues with your air conditioning and we look forward to welcoming both you and your group back in the future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
escondido, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2013

Only down fall is the inability to check in early. upon arrival at 1230 was not able to check in until a little after 3pm. happy with the dinner service as well as the breakfast service 7 days out of the week. rooms were to expectations as well as pool. very happy with friendly staff as well.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, January 7, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2013 via mobile

Our family stayed at this hotel for three nights and our overall experience was by far the best hotel experience we've had as a family. The hotel was very clean. The staff was very friendly. The room worked out great for our family of five. Every morning the hotel served a hot breakfast—eggs, sausage, biscuits & gravy, potatoes, kielbasa—and in the evening (mon-thu) dinner—stuffed peppers, chicken primavera. This hotel was extremely affordable and provided us with meals. For a family with a budget, this was an excellent choice.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, January 7, 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sprinboro, United States
1 review
2 of 5 stars Reviewed July 26, 2013

Was disappointed in this Homewood Suites, which I feel doesn't measure up to their brand category. Worn furniture, body hair in tub, torn cushions, inattentive kitchen staff and a dirty pool should have you looking elsewhere when in Phoenix. The location is good and nice restaurants are in the area.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrentGlendale_AZ, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, July 30, 2013
Thank you very much for taking the time to share your feedback regarding your last stay. We pride ourselves on providing excellent service in a clean comfortable environment, I'm truly sorry that wasn't the case during your last visit. I've had to opportunity to share your feedback with our Executive Housekeeper and Chief Engineer to develop a game plan so future guests are not affected as you were. We take guest comments to heart and your feedback allows us to target areas of opportunity, for that we thank you. I'd like to give you my email address to discuss further at your earliest convenience if you could be so kind.

Thanks again for your time and I look forward to hearing from you soon.

Warm Regards,

Trent Johnson
tjohnson@ncghotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Phoenix-Metro Center

Address: 2536 West Beryl Ave, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Phoenix
#39 Romantic Hotel in Phoenix
#47 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Phoenix-Metro Center 3*
Official Description (provided by the hotel):
Find a spacious Phoenix home away from home in Arizona’s metropolis at Homewood Suites by Hilton Phoenix – Metro Center. Just off I-17 and 15 minutes from Phoenix Sky Harbor International (PHX) Airport, this all-suite North Phoenix hotel is situated centrally for travel to Flagstaff, Tucson and beyond. Whether you’re in town for a Phoenix business trip, a pilgrimage to the University of Phoenix Stadium for the NFL Cardinals or to simply catch some winter sun and shoot the fairways on innumerable local golf courses, Homewood Suites by Hilton® Phoenix – Metro Center is a slice of Arizona home on the road.We take care of the little things. Your full hot breakfast is included, seven days a week. Enjoy the included evening dinner and drinks *on Monday through Thursday, and stock your suite’s kitchen with favorites from our onsite 24-hour convenience store. Work smart in your suite, or poolside with included WiFi access, and relax in front of the upgraded cable package on the flat screen TV.Maintain your exercise routine with modern cardio equipment and free weights coupled with an outdoor pool. Shoot hoops with the kids on the hotel's basketball court. Enjoy racquetball, softball, soccer and tennis at Rose Mofford Sports Complex. Take the whole gang, and your four legged friends – there’s two dog parks there, and Homewood Suites by Hilton Phoenix – Metro Center is a fully pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix-Metro Hotel Phoenix
Homewood Suites Phoenix
Homewood Phoenix
Hilton Phoenix
Phoenix Homewood Suites
Phoenix Hilton

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