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Reviewed August 8, 2013

Only down fall is the inability to check in early. upon arrival at 1230 was not able to check in until a little after 3pm. happy with the dinner service as well as the breakfast service 7 days out of the week. rooms were to expectations as well as pool. very happy with friendly staff as well.

Date of stay: August 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Irene A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded January 7, 2014

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

Our family stayed at this hotel for three nights and our overall experience was by far the best hotel experience we've had as a family. The hotel was very clean. The staff was very friendly. The room worked out great for our family of five. Every morning the hotel served a hot breakfast—eggs, sausage, biscuits & gravy, potatoes, kielbasa—and in the evening (mon-thu) dinner—stuffed peppers, chicken primavera. This hotel was extremely affordable and provided us with meals. For a family with a budget, this was an excellent choice.

Date of stay: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank joshuaharp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded January 7, 2014

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

Was disappointed in this Homewood Suites, which I feel doesn't measure up to their brand category. Worn furniture, body hair in tub, torn cushions, inattentive kitchen staff and a dirty pool should have you looking elsewhere when in Phoenix. The location is good and nice restaurants are in the area.

Date of stay: July 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Gary B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TrentGlendale_AZ, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded July 30, 2013

Thank you very much for taking the time to share your feedback regarding your last stay. We pride ourselves on providing excellent service in a clean comfortable environment, I'm truly sorry that wasn't the case during your last visit. I've had to opportunity to share your feedback with our Executive Housekeeper and Chief Engineer to develop a game plan so future guests are not affected as you were. We take guest comments to heart and your feedback allows us to target areas of opportunity, for that we thank you. I'd like to give you my email address to discuss further at your earliest convenience if you could be so kind.

Thanks again for your time and I look forward to hearing from you soon.

Warm Regards,

Trent Johnson
tjohnson@ncghotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Close to restaurants. Easy drive from the hotel to our business desination. Good accommodation for the price. Comfortable beds. Needs more beddings/bedsheets for the pull-out bed. Quiet area. Breakfast was excellent-healthy and filling. Needs more and new coffee, sugar, and creamer supply in the room. Seemed that they were not replenished after the last guest left. Carpets looked old--should be shampooed. Otherwise, the room is clean. Front desk personnel was so polite and accommodating. Baked fresh and yummy cookies--we needed them because we went to dinner late. Breakfast servers were polite and saw to it that we had a gooid fill. I wish you do not require a minimum 200 characters for comments--it's time consuming. I am a very busy person. I hate to write long comments, unless I am upset or dissatisfied. Please take out the 200 minimum limit or I will refuse to take the survey again next time I use your hotels. This is ridiculous.

Date of stay: July 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Evangeline C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 20, 2013

The central air couldn't make up its mind; if I left it on 72, it would run A/C all day and night (loud when trying to sleep). If I bumped it any higher, it would kick on the heat until the A/C kicked back on. The staff was excellent, the room was clean and nice, as I would expect from a Hilton chain hotel. Parking was ample, and it was close to everywhere I needed to go.

Date of stay: July 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Kelly S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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