We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Marlen- Bondurant” 5 of 5 stars
Review of Holiday Inn Express Chandler - Phoenix

Save Saved
You added Holiday Inn Express Chandler - Phoenix to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Chandler - Phoenix
2.5 of 5 Hotel   |   15221 S 50th St, Phoenix, AZ 85044   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #36 of 174 hotels in Phoenix
Upland, California
1 review
“Marlen- Bondurant”
5 of 5 stars Reviewed October 17, 2013

Went there on a first time for Bob Bondurants Birthday, was in charge of the weekend event. Will now be a yearly event will be staying at The Holiday Inn Express for sure!Hotel Staff was excellent! Rooms were clean no complaints! Leslie was a pleasure to deal with! Stayed Thursday through Sunday with a large group. Everyone was happy no complaints.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Manager at Holiday Inn Express Chandler - Phoenix, responded to this review, October 23, 2013
Thank you for sharing your experiences about your recent stay with us. We are happy you enjoyed your stay with us. Leslee is certainly an asset to our team and I will gladly share your comments with her.
We appreciate your business and look forward to welcoming you back to our hotel. Please do not hesitate to contact us if we may help in any way.

Ollie Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

132 people have reviewed this hotel

Traveler rating
    64
    45
    16
    5
    2
See reviews for
27
19
11
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Tucson, Arizona
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 15, 2013

Great customer service. Was able to book the hotel for only $60 per night. Clean rooms. Clean hotel. No complaints. Nice location near the casino if you are interested. Would definitely stay here again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review, February 11, 2014
Thank you for sharing your experiences about your stay with us. We are happy you enjoyed your stay with us. Your positive review is important to us as we strive to provide a unique and memorable experience to all of our guests that are visiting Phoenix and the metropolitan area! We can barely wait to see you again and we plan to welcome you with same, if not better, warmth as before!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas, United States
1 review
5 of 5 stars Reviewed October 14, 2013

Alyssa discovered I had left my credit card at the front desk. She attempted to contact us by phone and when we did not answer she contacted Booking.com and asked them to email us. She then called our credit card company and asked that our card be put on hold. I so appreciate her willingness to go the extra mile to reach us and to secure our credit card.

Thank you so much!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review, October 23, 2013
We really appreciate your review on Trip Advisor. Thank you for recognizing Alyssa, we will definitely pass on the kind words to her.
Please do not hesitate to contact us if we may help in any way. We look forward to your next visit at our hotel.

Ollie Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vail, Arizona
1 review
5 of 5 stars Reviewed October 9, 2013

I'm a high school band director and every year, for the past four years, we have been staying at this hotel on band trips. We keep coming back because of the hotel staff; from the cleaning staff to the sales manager. I have never had an issue and always feel welcomed even when I walk in the door with over 100 high school students. The location is perfect for our events and while it is close to the freeway you would never know. I highly recommend this hotel and if you are a large group, working with Leslee (the sales manager) is easy and pleasure.

Room Tip: All rooms were very nice and clean
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review, October 23, 2013
Thank you so much for your very generous comments about our friendly staff.
We are excited that you are coming back on November 2nd.
We appreciate your business and look forward to welcoming you back to our hotel.

Ollie Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed September 30, 2013

Hotel has good and not so good points. Rooms are comfortable and in good condition but use older style window air conditioning units which are noisy. Prefer central air/heating due to its quiet noise-free operation. I too stayed on the side of the bldg facing the I-10 freeway which is noisy because of these window style air-cond. heating units. The upside is that this location puts you within easy access of highway leading to airport and downtown Phoenix. Pool is small but clean and in good shape - never saw anybody using it despite near 100F temps. Area location is safe and lots of restaurants around within 5-10 min drive or even walking distance. Breakfast bar has nice quick continental style items but doesn't open until 6:30am which leaves many 7am work-starters out of luck. Would prefer to see a 5:30am start time instead. Rooms have nice updated LG HD flat screens but for some reason the TV reception is horrendous. The three local channels come in clearly but more than half the others are fuzzy/static reception and remind me of the rabbit ear antenna days. In this day and age all channels should be crisp and clear - no excuse here. Free internet couldn't be pinged in hotel room but was fine in the lobby. Cell phone reception Sep2013 on Verizon was barely 3G reachable. Either no close phone towers or building is too shielded. Need 4G or at least full signal wi-fi to be of use to business folks in their rooms. Gotta give the biggest hand to the front desk staff who were extremely polite and helpful at all times and for keeping coffee pot running all day. Would stay here again if I had to but would look elsewhere first for more updated amenities.

Room Tip: Pick room facing away from I-10 freeway.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review, October 23, 2013
Please allow us this opportunity to aplogize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to advise us of your dissatifaction, which is the first step towards improvement of our services.
Because we are conveniently located off the highway, we do have some rooms facing the poolside that is not as noisy. Please contact me directly to make your future reservations and we will ensure your request is taken care of.

Ollie Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
1 review
5 of 5 stars Reviewed September 24, 2013

This, by far, was an easy, professional checkin. Having a cooler of iced water with lemons on a 100+ degree day was perfect after a long drive. The room was exceptional, so comfortable, and kept immaculate. The breakfast had many choices and the attendant kept everything replenished and very clean. Alyssa and Marl are excellent at this property.

Room Tip: Room on the third floor was far enough from the elevator, which made an excellent stay.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, September 27, 2013
We really appreciate your review on Trip Advisor, in regards to our fantastic hotel Thank you very much for your kind words about your experience at check in. We do strive to keep our hotel rooms in perfect running order with the most spacious, comfortable, clean rooms in the industry! The fresh, lemon water in our hotel lobby is for our guests to enjoy, especially during the hot months in our area! We are also glad that you enjoyed the variety of full, hot breakfast buffet. Thank you for recognizing two of our Associates, we will definitely pass on the kind words to them! Please do not hesitate to contact us if we may help in any. We look foward to your next visit at our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 18, 2013 via mobile

Nice rooms but the interstate is only a few meters away from the hotel, so the noise was very awful! Only because of the noise i would choose another hotel next time! Apart from the noise, the hotel is ok!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, September 27, 2013
Thank you so much for posting your review on Trip Advisor in regards to your recent stay at our property. We are adjacent to the I-10 freeway for the convenience of our travelers, and we are so sorry that the noise from that bothered you. We do have rooms which are on the other side of the building (on the pool side). We would love to accommodate you with a room to meet your needs, if you find yourself in our area again, and would give us another chance. Please do not hesitate to contact us in the future so that we may help you get a reservation set up in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Chandler - Phoenix? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Chandler - Phoenix

Address: 15221 S 50th St, Phoenix, AZ 85044
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Phoenix
#47 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Phoenix-Chandler just off Interstate 10 and Chandler Boulevard. We are located in a suburban area close to Intel, ADP, Honeywell and Global Crossing. Enjoy wireless Internet access in all areas of the hotel, included in your rate. We have brand new 32 inch flat panel HD TV's. Our complimentary breakfast buffet offers hot items including a pancake machine, sausage gravy & biscuits, bacon, scrambled eggs or cheese omelets & sausage patties, among other items such as bagels, muffins, yogurt, hard boiled eggs, fruits and many other items. Check your email or print boarding passes in our business center. Our meeting room accommodates up to 40 people classroom style. We offer a larger work desk in our guest rooms and two phones. Guests coming to our area for leisure activities will enjoy our outdoor heated pool with whirlpool, and guest laundry. Workout with confidence in our fitness room which features state-of-the-art equipment. Detailed area information is available at our front desk. Golfers, we have several great courses just a short distance from the hotel. Nearby fun spots include Rawhide Western Town, Gila River Casino, and shopping centers, such as the brand new "Phoenix Premium Outlets Mall", only 3 miles from our hotel. We are a short drive to Phoenix Sky Harbor Airport, ASU, Phoenix Zoo and hiking trails. Whether your visit to the Phoenix/Chandler area is for business or pleasure, you are just a few clicks away from experiencing the Holiday Inn Express Hotel & Suites Phoenix-Chandler. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Priceline, Agoda, Travelocity, Tingo, TripOnline SA, Hotels.com, BookingOdigeoWL and Venere so you can book your Holiday Inn Express Chandler - Phoenix reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Chandler - Phoenix, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.