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“Fantastic experience as a first time visitor!” 4 of 5 stars
Review of Holiday Inn Express Chandler - Phoenix

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Holiday Inn Express Chandler - Phoenix
2.5 of 5 Hotel   |   15221 S 50th St, Phoenix, AZ 85044   |  
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Ranked #39 of 174 Hotels in Phoenix
Hillsboro, Oregon
1 review
“Fantastic experience as a first time visitor!”
4 of 5 stars Reviewed August 3, 2013

The usual hotel I stay at was full, so I decided to try this Holiday Inn Express since it is located very close to the facilitiy I was visiting on business. I had a rocky start because I made my reservations one week too early due to human error. However, customer service at this hotel was excellent, and the no-show fee was resolved to my satisfaction by a super friendly director of sales. It's nice to receive some grace when by the letter of the law it is not requried. The room was excellent; clean, spacious, and well equiped with a refrigerator, microwave, and large flat screen. It was so nice going from the 108 deg outside temperature to the soothing air conditioned room that awaited me. Logging onto the wireless Internet was a snap; no pesky passwords or advertisements. And the breakfast was well equiped with a large selection of different choices. There was ample parking and the staff was very friendly. I had a little trouble finding the hotel because I blindly followed my GPS. But after turning around and keeping my eyes open I noticed that there were signs that clearly points to the direction of the hotel. Overall I had a very good first experience and I will definitely stay here in the future during my next business trip to the area.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, August 16, 2013
Thank you for taking the time to convey your very postitive comments in regards to the Holiday Inn Express Phoenix-Chandler, after your most recent stay with us! We are so happy that your situation was resolved to your satisfaction with the human error that we are all prone to. It is great that were able to relieve some stress for you! Thank you so much for your kind words about all of the aspects of our property! We truly value your comments and do strive to do our best to reach every guests' needs. Please do not hesitate to contact us if we may help you with anything in the future. We look forward to seeing you at our hotel again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

Traveler rating
    65
    45
    16
    5
    2
See reviews for
27
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59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
North, South Carolina
1 review
5 of 5 stars Reviewed July 20, 2013

I am very pleased with the service we received while staying at this facility. Checked in very late and the gentleman in the front desk was very helpful and kind. He wasted no time getting us to our room. Went above and beyond, and we expect to come back soon.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, July 26, 2013
Thank you so much for taking time to put a review on Trip Advisor for us in regards to your stay at the fabulous Holiday Inn Express Phoenix Chandler. It is our goal to consistently provide the highest level of customer service possible as is evident in your review. We will definitely share your comment with the gentleman who helped you at the front desk and commend him for his great, hospitable service. We hope to see you back at our hotel very soon! Please don't ever hesitate to contact us directly if we may help in any way!
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Minnesota
1 review
4 of 5 stars Reviewed July 13, 2013

This location was perfect for my business meetings. I held training classes at this location and it was very convenient for those who came from out of town and those who were local. The staff was very accommodating, too. Thanks for your attention to our needs, Leslee K.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, July 19, 2013
Thank you for taking the time to convey your comments regarding your recent experience with the Holiday Inn Express Phoenix-Chandler. Your business is valued. We do appreciate that you held your training classes at our hotel and welcome you back as the need arises.
I really appreciate the opportunity to work with you and it is my pleasure to make sure that all of your needs are met. Looking forward to the opportunity to have you as a guest at our hotel again! Please do not ever hesitate to let us know if we may help in any way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 8, 2013

Office staff were very helpful and extremely pleasant!!! Great breakfast, comfortable beds and rooms. They allowed us to stay a little later in the pool to cool down after a car show!!! They made sure our group's rooms were together. Lemon water in the lobby was very refreshing in the heat!!!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, July 19, 2013
Thank you for taking the time to convey your very postitive comments in regards to the Holiday Inn Express Phoenix-Chandler, after your most recent stay. We are very happy that you took advance of our refreshing lemon water in the lobby as well as our pool! Please do not ever hesitate to contact us if we may help in any way! We look forward to your next visit with us.
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Tucson, Arizona
Top Contributor
131 reviews 131 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 8, 2013

Drove to Phoenix for a game and decided to stay over night at the last minute. Rooms were available, clean and relatively inexpensive. Right on the freeway so a great location. Would recommend for sure

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, July 19, 2013
Thank you for sharing your most recent experience after your stay at our fabulous hotel. Your willingness to share your recommendation is very important to us. We are very glad that you enjoyed our hospitality! We look forward to the opportuinity to welcome you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2013

Very convenient location...we have many visitors to our Chandler office and have not had any complaints about this property. Clean, quiet, good breakfast, always hot coffee and warm cookies at night make for a very comfortable stay.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, July 9, 2013
Thank you so much for sharing your views of our hotel after your recent stay with us. Your postitive review is important to us as we strive to provide a memorable experience to all of our guests that are visiting the Phoenix area whether it be for business or leisure travel. We are glad that you enjoy our breakfast, warm cookies at night and that you find our hotel to be convenient, clean and quiet. We look forward to welcoming you and your Associates back to our hotel. Please do not ever hesitate to contact us directly if we may help in any way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2013

Hi,

I have stayed at this hotel a few times and it is always in ship shape - things run on time, staff is friendly and helpful, etc. Today, I noticed that the eggs(even though they are on a steam table container) are very tasty. The dining/coffee area is always clean as Maria Teresa does a very good job as do others.

Best regards,
Sue Carpenter

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, June 28, 2013
We reallly appreciate that you took the time to post a review in regards to our fabulous property - the Holiday Inn Express Phoenix-Chandler! We am so happy that you enjoyed your stay, the services and the full hot breakfast buffet at our hotel. Thank you so much for your comments about our staff, and especiallly mentioning Maria Teresa. She is certainly an asset to our team and I will gladly share your comments with her.
We look forward to welcoming you back in the future. Please do not hesitate to contact us for future reservations or if we may help in any way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chandler - Phoenix

Address: 15221 S 50th St, Phoenix, AZ 85044
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Phoenix
#48 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Phoenix-Chandler just off Interstate 10 and Chandler Boulevard. We are located in a suburban area close to Intel, ADP, Honeywell and Global Crossing. Enjoy wireless Internet access in all areas of the hotel, included in your rate. We have brand new 32 inch flat panel HD TV's. Our complimentary breakfast buffet offers hot items including a pancake machine, sausage gravy & biscuits, bacon, scrambled eggs or cheese omelets & sausage patties, among other items such as bagels, muffins, yogurt, hard boiled eggs, fruits and many other items. Check your email or print boarding passes in our business center. Our meeting room accommodates up to 40 people classroom style. We offer a larger work desk in our guest rooms and two phones. Guests coming to our area for leisure activities will enjoy our outdoor heated pool with whirlpool, and guest laundry. Workout with confidence in our fitness room which features state-of-the-art equipment. Detailed area information is available at our front desk. Golfers, we have several great courses just a short distance from the hotel. Nearby fun spots include Rawhide Western Town, Gila River Casino, and shopping centers, such as the brand new "Phoenix Premium Outlets Mall", only 3 miles from our hotel. We are a short drive to Phoenix Sky Harbor Airport, ASU, Phoenix Zoo and hiking trails. Whether your visit to the Phoenix/Chandler area is for business or pleasure, you are just a few clicks away from experiencing the Holiday Inn Express Hotel & Suites Phoenix-Chandler. ... more   less 
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Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn

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