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“Great location and great value!” 3 of 5 stars
Review of Holiday Inn Express Chandler - Phoenix

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Holiday Inn Express Chandler - Phoenix
2.5 of 5 Hotel   |   15221 S 50th St, Phoenix, AZ 85044   |  
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Ranked #23 of 175 hotels in Phoenix
Prescott, Arizona
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Great location and great value!”
3 of 5 stars Reviewed December 3, 2012

This was my first time staying at this property and I thought it was a good value for what I needed for this short stay. I booked through Hotwire so it was a lot less costly than HI website would say this property books for.
Location- it is right on I-10 and Chandler Blvd so the location is nice!! Only a couple minutes down I-10 from Ikea all that shopping. Also, if you like BBQ, it is only less than a mile down Chandler Blvd from a place called Rudy's BBQ. If you haven't been, or haven't heard of it, you NEED to go!!!! It is an experience to try I can tell you that !!!!
Hotel- the hotel is nice and well maintained I thought. Its clean and the room was nice and clean. Nicer flat screen tv. Nothing special but clean. Also, in the morning they have a continental/hot breakfast available for no charge as well. I liked that!! They have muffins and juice like a continental, but also have scrambled eggs, sausage, pancakes, and biscuits and gravy. I enjoyed the convenience of that for sure!!
The pool is nice, but a little small. We were there in Dec. so didn't swim but it looked inviting and has a nice little water feature on it, as well as hot tub to enjoy. That pool and patio area was nice and looked clean!!
There is isn't a restaurant on site but is within walking distance of Cracker Barrel and a Circle K as well.
Overall, I was very pleased with this hotel and had no complaints at all!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, December 21, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
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128 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Arivaca, Arizona
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 27, 2012

A well-run Holiday Inn Express, with well appointed rooms, very comfortable bedding, excellent free breakfast, and a tiny swimming pool. On the I-10 freeway, so rooms on the freeway side do get some traffic noise.

Room Tip: This hotel is right alongside the west side of the Interstate 10 freeway. Soundproofing between the...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, December 6, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2012

We traveled to Phoenix for a soccer tournament and stayed at this property and booked a three night stay. The staff of this hotel were amazing on so many levels. First, we drove to Phoenix from Denver so we could visit family in Santa Fe. We were delayed in Santa Fe and arrived in Phoenix at 3 am on Friday morning. When we received our bill Sunday morning they had only charged us for two nights. I went to the front desk to let them know we were "under-charged" and discovered that because we had arrived so late they just put us down as a "very" early check-in. Second, my son was injured during the tournament and we needed to make an ice bag which they were extrememly accomodating. Thirdly, the breakfast was great and the person that runs their breakfast was very accomodating of a team with 15 twelve-year-old boys.

I have a client in Chandler and any time I need to visit I will stay at this property! Huge kudos to the staff of this hotel!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, December 6, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whidbey Island, Washington
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 19, 2012

I spent one night here on business when our intended hotel was full for the night. We arrived late and were quickly checked in. We drove a short distance back to a Cracker Barrel restaurant nearby for dinner as only breakfast is served in the hotel. The room was large, clean and nicely appointed. My only complaint was the heater/AC unit mounted below the window. It evidently had not been used in heat mode for some time so when turned on caused the room to smell of burnt dust. That cleared out after a bit but the unit was loud enough that I finally just shut it off so I could sleep. Please understand that it was not any louder than others I have experienced - I just find them annoying in general. Fortunately, Phoenix in November is not too warm or too cold so that worked fine. I was on the freeway side of the building so I could hear some vehicle noise as a result, but it was not bad and did not affect my sleep. The continental breakfast in the morning was nice. All in all, recommended.

Room Tip: Ask for a room that does not face the freeway.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, December 6, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 4, 2012

I stay at this hotel every time I am in town and enjoy my stay immensely. The staff is very accommodating and attentive to my every request. The facility is well kept up and the fantastic location is just icing on the cake!!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, November 15, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 3, 2012

Great hotel & service. Very friendly staff.
The hotel is in great location close to restaurants and shopping centers.
The breakfast is nicely organized and includes a very reach variety.
There is hot coffee 24 hours with fresh cookies in the afternoon a few times a week.
The business center includes all that is needed and is very quiet.
The pool is clean and is located in a quiet area.

Room Tip: Ask for a quiet AC in the room
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, November 15, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 29, 2012

We have been on a coast to coast to coast roadtrip and are on the long stretch back to North Carolina. This hotel is lovely. We have many to compare it to and it stands up well among the best. The room is large and well appointed and quiet. The breakfast room looks great and we know there will be no surprises with the breakfast. I figure if I wanted to complain about the breakfast food, I should just be quiet and go somewhere else to eat. Its free and filling - enough said. Although those cinnamon buns are pretty amazing.
I recommend anyone who stays with Holiday Inn join their Priority Club and start earning points. At this hotel we had a handwritten note from the GM along with our basket of goodies. Nice touch.
Also there is a Cracker Barrel within walking distance for meals AND nice touch that the sidewalks are all wheelchair accessible. Not necessary for us but we notice such things.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, November 1, 2012
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Chandler - Phoenix

Address: 15221 S 50th St, Phoenix, AZ 85044
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Phoenix
#33 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Phoenix-Chandler just off Interstate 10 and Chandler Boulevard. We are located in a suburban area close to Intel, ADP, Honeywell and Global Crossing. Enjoy wireless Internet access in all areas of the hotel, included in your rate. We have brand new 32 inch flat panel HD TV's. Our complimentary breakfast buffet offers hot items including a pancake machine, sausage gravy & biscuits, bacon, scrambled eggs or cheese omelets & sausage patties, among other items such as bagels, muffins, yogurt, hard boiled eggs, fruits and many other items. Check your email or print boarding passes in our business center. Our meeting room accommodates up to 40 people classroom style. We offer a larger work desk in our guest rooms and two phones. Guests coming to our area for leisure activities will enjoy our outdoor heated pool with whirlpool, and guest laundry. Workout with confidence in our fitness room which features state-of-the-art equipment. Detailed area information is available at our front desk. Golfers, we have several great courses just a short distance from the hotel. Nearby fun spots include Rawhide Western Town, Gila River Casino, and shopping centers, such as the brand new "Phoenix Premium Outlets Mall", only 3 miles from our hotel. We are a short drive to Phoenix Sky Harbor Airport, ASU, Phoenix Zoo and hiking trails. Whether your visit to the Phoenix/Chandler area is for business or pleasure, you are just a few clicks away from experiencing the Holiday Inn Express Hotel & Suites Phoenix-Chandler. ... more   less 
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Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn

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