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“Nice hotel, good location” 4 of 5 stars
Review of Hilton Garden Inn Phoenix Airport North

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Hilton Garden Inn Phoenix Airport North
3.0 of 5 Hotel   |   3838 E. Van Buren, Phoenix, AZ 85008 (Central City)   |  
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Ranked #34 of 174 Hotels in Phoenix
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Nice hotel, good location”
4 of 5 stars Reviewed March 21, 2013 via mobile

Newer hotel with a very central location. Bed was comfortable and room had a microwave and refrigerator. Wifi was very slow and bathroom only had a walk-in shower, no bathtub...otherwise no complaints. Would stay there again.

Stayed March 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, March 25, 2013
It is wonderful to read that our Garden Sleep System adjustable bed provided you with a restful night’s sleep while your accommodations included everything you needed for a comfortable stay. Our team is looking into your mention of our Internet connection to make sure it is at its best for our guests. Thank you for your review of the Hilton Garden Inn Phoenix Airport North, we hope to welcome you back in the near future.
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478 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Any
English first
Walton, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed March 17, 2013

Smoking rooms are in a corridor of their own with a door at the end of a long hallway, noisy as people went in and out to smoke outside all night long. Beds were adjustable, but the controls confusing so I had a night of restless sleep on a rock hard mattress. It was nice to have real coffee mugs rather than those paper things you find at many places of equal quality.
Had an early morning departure from PHX, shuttle was great to get to the terminal. I would stay again if I had to be close to the airport, but I wasn't overly impressed with this Hilton facility.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, March 25, 2013
We are so pleased to have been able to provide you with convenient accommodations minutes from the airport and are thrilled you enjoyed our complimentary shuttle service. It is truly regrettable if neighboring noise outside of your guest room caused any disruptions. Please accept our apologies for any inconvenience and don’t hesitate to reach out to our staff during your next visit with any questions or concerns regarding your accommodations. Thank you for your feedback, we hope to welcome you again should your travels bring you back to Phoenix.
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San Clemente, California
Top Contributor
143 reviews 143 reviews
43 hotel reviews
Reviews in 63 cities Reviews in 63 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

This HGI proved to be nothing special. The bathroom was on the smaller side with a smaller flat screen. Wireless was very slow. I ende up using my iPhone hotspot to get better speed.
Location was convenient and the staff was friendly.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, March 25, 2013
Thank you for your kind mention of our helpful staff and convenient location, just minutes from the Phoenix Sky Harbor International Airport and attractions like the Phoenix Zoo. We’re pleased you enjoyed the service our staff provided, however, we regret if your stay missed the mark in anyway. Our team will further investigate your comments to ensure our Internet connection is functioning optimally for our guests. We hope to have the pleasure of welcoming you back for a future stay soon.
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Toronto, Ontario, Canada
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 13, 2013

This is a large, new, well decorated building with lovely large rooms. New, clean, and well maintained. It's an airport hotel, meaning a lot of their business is quick in-at-night, out-in-the morning stays. There was a bus tour staying there when we stayed.
When I checked the rate, I found it was competitive with other properties in the area. However the hotel had a few minor annoyances that brought the value for money down a bit:
- there was only one person on the front desk on a Saturday evening. He seemed to be virtually the only person on duty and had to do everything. He was cheerful and helpful, but was simply too overworked to represent good service. Even a simple request meant waiting in line, he seemed to have to run around to get things....the front desk itself was not set up and stocked efficiently for a one-person operation.
- The doors to the rooms have oversized closer mechanism, which get away from most people. As a result the doors slam pretty much whenever they are closed. The rooms are fairly well soundproofed otherwise, but the constant door slams echoed down the halls at night, and cost us sleep.
- The breakfast buffet is significantly better than most, but is not complementary. Main items are self serve but there are servers to bring coffee, juice, etc. So you pay and tip too. Other hotels in the area offer a free buffet breakfast that isn't too bad, for the same room rate. Personally I find the simpler buffet, comps, is better value than the fancier breakfast at additional cost.
- the location is a bit far from restaurants etc in the area, plenty is available by car but not within walking distance
- be forewarned that the rooms may only have a shower and not a bathtub. This is becoming common, but some like their soak in the tub, and you may not get that here.
In summary, there is nothing wrong with this hotel, but I would probably check rates at other hotels in the area first and suspect I would end up somewhere else unless everything is full up.

Room Tip: If you expect a bathtub, ask first.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, March 25, 2013
We’re glad you found your guest accommodations spacious, however, we couldn’t be more disappointed that your stay did not exceed your expectations. Please accept our apologies for any delays at check-in or if any noises outside of your room caused a disruption. We strive to deliver convenient, comfortable accommodations to our guests and will investigate your comments to ensure we do all that we can to meet this goal. We invite you to check our website before booking your next visit for a list of special offers, many of which include complimentary breakfast in addition to a great discounted rate. Thank you for taking the time to provide a detailed review of your recent experience, we hope to welcome you back soon.
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Ashbourne, United Kingdom
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 3, 2013

We checked in after 9.30 local time (after almost 24 hours of travelling) and were pleased with the hotel. The staff were polite and professional (although not over friendly but maybe as northern English folk, we expect a bit more smilyness!). The room itself was very clean, lovely big bed which was firmer but still comfy with excellent pillows. Lovely big shower and free wifi. This place is in a great convenient location and as they put a shuttle on to and from the airport, was perfect for us. Only downside really was the aircon is quite noisy, but then it can't be helped I suppose and it was welcome as the temp was about 20 odd degrees even in the late evening in March. We would stay again and may book in for our last night of our trip before leaving from the airport. Oh and the breakfast provided was fab for a hotel with loads of choice including freshly made to order stuff like omlettes and french toast (not to mention a buffet style cooked bit and a DIY waffle maker! )

Room Tip: The rooms higher up have a nice view over the surrounding mountains
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 27, 2013

This proved to be a great choice for my family. The rate made getting two rooms affordable. Which is a real plus when getting ready to catch an early morning flight. Also, the hotel shuttle service was 5 star and made getting to the airport so easy. Would defiantly use this hotel again when flying out of Phoenix.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2013

The hotel was in a convenient location and the room was decent. WiFi was horrible! This hotel is supposed to appeal to business travelers. It shouldn't take several minutes to load simple web pages. In the 5 days spent at this hotel, not once did the internet cooperate, even after complaints. Can't really get much work done. Also, there are 4 elevators in the lobby (3 for general use and 1 for service staff), but at any given time, maybe 1 was working. Broken toilet seat was fixed with tape? Come on! Replace it. For what I paid, I was expecting better. At check-out, it was promised that the manager would call after a "meeting"... well, it must be one heck of a long meeting as it is now 5 days later and still no call. I am not impressed and would not stay at this hotel again.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Phoenix Airport North

Address: 3838 E. Van Buren, Phoenix, AZ 85008
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Phoenix
#35 Family Hotel in Phoenix
#40 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix

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