We recently spent five days at this hotel, and it did not impress us enough to return. Having stayed at three other similarly rated hotels in Phoenix on prior trips, this fared as average. First room was very small and ordinary and smelled of chemical cleaners. When asked about upgrade, were told hotel was "pretty much sold out" (not accurate) and were offered the "only available accomodations" which were $400 PER night more! Upon further checking ("oh, yes - here's something"), we ended up in a somewhat nicer room for which we had to pay $150 more. Not wanting to spend all our time at the desk and moving, we settled for this option. The signature restaurant, "Wrights", was a disappointment. Steak was tough and portions sparse. The less expensive Biltmore Grill provided us with better meals and very nice wait staff although eating outside involved shooing away the scavenging birds. The spa was very expensive and treatment was nothing special although the staff was exceptionally pleasant. Housekeeping woke us at 8:30am on a Sunday morning convincing us the "Do Not Disturb" sign was a necessity. Several guests wanted to play croquet after breakfast, but no one seemed available to provide the mallets, and they still were not available at noon. The people in the shops were delightful especially the women's clothing store. The grounds crew was working very hard, and it showed as the flora and fauna is lovely. The smaller pool areas were relaxing, and the large pool catered to the bar and children crowd: not such a great combination. I think in 1929 this may have been a "grand dame", but we felt it many ways it was relying on it's reputation from that era rather than living up to today's higher standards for expensive hotels. Frank Lloyd Wright admirers will enjoy his influence, but the architecture is not reason enough for us to return at these prices.
- Also Known As:
- Arizona Biltmore Hotel Phoenix
- Arizona Biltmore
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