The grounds are pretty, the bed is soft and the shower was nice, and the staff at Frank & Albert's are very kind but that still did not add up to being worth $470 a night (after taxes and resort fees.) The reasons it was not worth the money was because the room had a toilet that could not be fixed and ran every 30- 40 minutes all day and all night. Another amenity, a safe/lockbox, that one could even receive at a Motel Six, the hotel could not provide! The staff did nothing to remedy either of these- I pushed with the lockbox situation as my husband is in law enforcement but did not push with the toilet because one gentleman did try to fix it (but he explained parts of the toilets had been discontinued since they were dated from the 1950's.) I expected more assistance with my issues then what I received. Another issue was the Illy Café girl was quite rude and could not assist me with a half-caff iced beverage which I find odd because I have never had this issue at any coffee shop. I think the Biltmore had it's hayday and now it is over. For the price you could stay elsewhere and probably be given all the amenities you would hope for. It's the little things I look for that I have received at other five-star or five-diamond properties that we did not receive here. It was definitely not personalized service.