We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No, Lady. This is not how the Other Half lives.” 2 of 5 stars
Review of Arizona Biltmore, A Waldorf Astoria Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Arizona Biltmore, A Waldorf Astoria Resort to your Saves list
Arizona Biltmore, A Waldorf Astoria Resort
4.5 of 5 Resort   |   2400 East Missouri Avenue, Phoenix, AZ 85016   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
All Inclusive Package
Ranked #29 of 175 Hotels in Phoenix
Certificate of Excellence 2014
West Islip, NY
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
188 helpful votes 188 helpful votes
“No, Lady. This is not how the Other Half lives.”
2 of 5 stars Reviewed yesterday NEW

Frank Lloyd Wright was a genius – at least once he quit trying to build leaky homes on top of frozen waterfalls. If you ever doubt that, spend an evening in the lobby of the Arizona Biltmore. The whole thing is constructed of sandstone blocks cast with art deco palm tree designs. The blocks are studded with square lights that cast an eerie yellowish glow. In the evening they turn on all the lights. The effect is magical. You are transported to the exotic palace of an Aztec prince sporting a bronzed six pack. The sandstone glistens alluringly. Every nook and cranny buzzes with mystery. Human sacrifice is on the agenda. I tingle with vestal virgin fantasies!

The architecture and design of the Arizona Biltmore are national treasures. The Biltmore runs regular tours so that guests and non-guests can gawk at the sandstone blocks. As one of these tours was ending I heard a dumpy non-guest, who needed to spend more time in the hair salon and less time at the all-you-can-eat buffet, bark “So this is how the Other Half lives.”

You’re wrong, Lady. The Other Half, which is now, for reasons beyond the scope of this review, called the One Percent, lives way better than this. Apart from the architecture and design of its older parts, the Arizona Biltmore was a crashing disappointment. Here’s a guided tour.

My Dearest’s and my room at the Arizona Biltmore was cramped with a gloomy palette of brown carpeting, cream colored walls, off white tiles in the entranceway, and furniture upholstered with dull grey synthetic fabric. The artwork consisted of just a print of the main hotel building and a nondescript black and white photograph, both in tacky little frames.

The closet was a shambles. It had no light so My Dearest and I had to hunt around for our clothes in the dark. A sorry collection of clothes hangers, some of which were broken, hung in a disorderly fashion from a sagging metal pipe. While the closet contained an iron and ironing board it had none of the other closer amenities that I expect in a fine hotel: no extra blankets, no lint brush, no shoe horn, and no plush bathrobes.

The in-room safe was opened using a heavy metal key that was a pain to schlep around. The safe was too small for My Dearest’s company laptop.

My Dearest needed to have shirts laundered. A fine hotel provides heaps of laundry bags and dry-cleaning forms—charging guests for cleaning their clothes is another revenue source. There were no laundry bags or dry-cleaning forms in the Biltmore closet. I guess they wanted us to wear dirty clothes.

On the positive side, the room had loads of lights, mirrors, and electric sockets. There were cavernous, if cheaply made, drawers for my stuff. The power switch on each light was easy to find. The coffee maker was nice, but offered only plastic powdered milk. (The Other Half put real dairy products into their coffee.)

The bathroom was functional but charmless. Zero décor. Thin towels that were changed only if you dumped them on the floor. Plumbing fixtures from a discount store. Cheap tiling. No hand shower. Single-ply toilet paper. Basic bathroom products from Salvatore Ferragamo, who is renowned for his leather goods not his toiletries. I did like the huge brightly lit mirror over the double sink and the illuminated make up mirror.

The maid service was amateur hour. Every day without fail they left used K-cups in the coffee machine. Dust gathered in the corners. After maid service on most days I found a sodden lump of toilet paper floating in the toilet. They never filled the ice bucket. There was no evening turn down service.

The shower stall had a visible defect that flooded the bathroom every time I showered. Although the maid had to mop up the water each day, she never got someone to fix the problem. The Other Half expect other people to deal with leaking showers and submerged bathrooms. (What else, after all, are other people here for?)

The Biltmore claims that the Catalina pool was Marilyn Monroe’s favorite. The pool is dingy and surrounded by narrow recliners jammed up next to each other like sardines in a can. It was packed with young parents and their screaming offspring. Ms Monroe would not linger there long.

Do the Other Half frequent the Arizona Biltmore? The Other Half stay in stylish and spacious rooms adorned with rich fabrics and museum quality art. The Other Half splash around in marble bathrooms with designer European plumbing, Acqua di Parma toiletries, and towels so thick they could smother a goat. The Other Half insist on having their beds turned down every night with slippers laid out and chocolate truffles on the pillows. For all these reasons the Other Half avoid this hotel if at all possible, and you should too.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

292 reviews from our community

Traveler rating
    162
    62
    42
    18
    8
See reviews for
66
79
11
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here for a conference and really enjoyed the experience. Rooms are comfortable and spacious, the environment is wonderful- aromatic flowers, well tended gardens and the buildings architecture all go towards making it a calming place - even though there are lots of people !
Spa treatments are amazing too- I had best massage ever.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skaneateles, New York
Top Contributor
78 reviews 78 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel, designed by Frank LLoyd Wright, is stunning. The buildings and gardens are gorgeous. Great pool and fitness center. Staff members were very friendly, especially the guys in valet parking. Pastries at the little take-out cafe were tasteless and dry, but the coffee was excellent. Expensive but a real treat (we used hotel points).

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I spent several days at a conference. This hotel is beautiful and the service was immaculate. I heard that President Ronald Reagan came to this resort for his honey moon. Rooms are spacious,the beds are some of the best in the industry, the facility is full of luxurious gardens, room service was amazing, elegant and beautiful swimming pools. I travel a lot for business and I will definitely come back even for family vacation. I highly recommend this hotel.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Valley, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 4 days ago NEW

The Biltmore is a "grand old dame" hotel with amenities of a century ago - grounds, pools, setting, and updated rooms. The food is good and service is excellent. Its close to downtown, yet an oasis. I stay there every other week, sometimes every week. Can't imagine any other place i would want to stay.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed in a cottage suite here last year and found the resort pretty- although it is evident that they try and keep it green (which means watering the grounds constantly since its in the desert- not very eco friendly). Saw several weddings take place while I was staying there due to the nice landscape and large facilities I assume that thie is part of their mainstay. The pools are nice and looked good for both young and old (didnt get a chance to use those facilities) but they looked great. Took a walk around there are golf courses on site which are pretty but you need to drive or take a cab if you want to go into town.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here many moons ago and it lived up to a Waldorf Astoria reputation... now, not so much. What happened to the bathrobes? What happened to the toiletries? What happened to the legionary service? While the rooms are good size they are basic. I think my clock radio/alarm is from the 80's (but who uses those anymore anyway). The TV is a flat screen, so that's something. Okay, it's not bad, in fact better than okay, but no longer legionary.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Arizona Biltmore, A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arizona Biltmore, A Waldorf Astoria Resort

Address: 2400 East Missouri Avenue, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Phoenix
#4 Spa Hotel in Phoenix
#8 Luxury Hotel in Phoenix
#14 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#33 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Arizona Biltmore, A Waldorf Astoria Resort 4.5*
Number of rooms: 738
Official Description (provided by the hotel):
Polished and refined, the Arizona Biltmore,a Waldorf Astoria Resort shines brighter than ever following a grand restoration. This historic luxury resort has been a destination of inspiration for over 86 years spanning over 39 acres of lush gardens, 8 sparkling swimming pools and iconic architecture. Championship golf, the 22,000+ square foot Spa Biltmore and fitness center, multiple restaurants, and a variety of amenities await you. Experience the unrivaled grace of this timeless treasure with a spirited soul. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Cheap Tickets, Priceline, HotelTravel.com, Odigeo, EasyToBook, Hilton Hotels, Hotels.com, Hotwire, getaroom.com and Jetsetter so you can book your Arizona Biltmore, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Arizona Biltmore Hotel Phoenix

Owners: What's your side of the story?

If you own or manage Arizona Biltmore, A Waldorf Astoria Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.