We visited the Biltmore to attend a conference in April. We received a "discounted" conference rate of $299 (plus taxes) At check in we were told that our room is in one of the Bougainvillea villas, which we first thought was an upgrade. Huge disappointment! Positives: the room is spacious and overlooking a private pool area. The area is quiet and well landscaped.
Negatives: everything in the room was falling apart and substandard. The carpet and the curtains are filthy. We could not tell if the carpet was supposed to be brown or grey, the alarm did not work and electrical outlets were falling out from the wall. The bathroom was big but hugely outdated, a scale was put in but did not work, the sinks were cracked and the bathmats were supposed to be white but they were grey. The shower/tub had caulking everywhere and looked like a kid would have put it on with his fingers to hastily plug all the leaking places. The bed was uncomfortable and obviously old and the pillow top put on it was ~15 inch shorter than the bed. The room had a very old ~22 inch regular TV that should have been replaced a long time ago as it was barely visible. The remote did not work properly as it gave us only a few channels that were actually listed. And the worst part: we did not have hot water the first night because the owner of the villa turned off the hot water heater! We did not know that the villas were in private hands, but this was probably the reason for the lacking facilities. To the hotel's credit the engineer came ~30 minutes later and spent considerable time with trying to find out what the problem was. After he managed to turn the electric water heater on, we had at least lukewarm water, so we could take a very quick shower. Unfortunately, the problem returned next morning, when we had only cold water again. Apparently, the thermostat was not adjusted the night before, so the water never heated up and we were left almost all morning without hot water. The whole experience was hugely disappointing and we expected a lot more from a 5-star hotel. The grounds are truly beautiful and the main hotel lobby area is great. We cannot comment on any of the rooms in the main building but, we would advise anyone against staying in the villas due to the issues we experienced.
- Official Description (provided by the hotel):
- Polished and refined, the Arizona Biltmore,a Waldorf Astoria Resort shines brighter than ever following a grand restoration. This historic luxury resort has been a destination of inspiration for over 86 years spanning over 39 acres of lush gardens, 8 sparkling swimming pools and iconic architecture. Championship golf, the 22,000+ square foot Spa Biltmore and fitness center, multiple restaurants, and a variety of amenities await you. Experience the unrivaled grace of this timeless treasure with a spirited soul. ... more less
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- Also Known As:
- Arizona Biltmore Hotel Phoenix