We have used TripAdviser but not contributed. When a repair person came to the room he left a card urging that we post a review. Here it is. This place -- and esp Occatilla "concierge" level -- is a ripoff and the hotel does not deserve to be Waldorf Astoria.
The grounds were nice. The room itself was ok. But the service was awful.
The small pool is supposed to be limited to Occatilla people. But people were coming from all over the place. No one was checking. People were coming from the rooms next door to the pool. Gates were even open/unlocked to allow people to walk directly from those rooms. One family boasted that they came every spring and stopped paying for Occatilla. They said their cheaper rooms offered better access to the pool. Once, people were charging drinks to a room numbered 2XXXX. Occatillsa rooms are all 6XXXX. The attendant did not challenge the others. I asked the attendant. He said they never enforce the rules. Its open to anyone. No wonder we couldn’t get chairs on a couple of days.
We thought the lounge would be nice. At checkin we asked for a morning newspaper. We were told papers were available in Concierge Lounge. Apparently they put out a few USA Todays and when they’re gone, too bad.
Ditto the food: The morning spread was just carbs – no protein (cold cuts, smoked salmon, etc). The Concierge Lounge was full of screaming children running around, playing with the cereal machine. They were often running out of coffee or juice or pastry. Staff worked hard, but too many people had access. On several days we could find no table and had to eat standing up. Shouldn’t this be adults only?
Midday there was nothing to snack on. Yes, there were pretty bowls of fresh lemons and limes, if you want. And a few small jars of nuts. No cookies. No cake. The coffee was cold (sitting on sterno heater). One day they had no bottled water. I heard a guest being told that it would be coming later that day. That’s water!!!! meanwhile the person who wanted water was told she could walk to the front desk and ask for some. Now that’s service!
Evening was worse. Cheap, barely drinkable, wine was free. Really cheap liquors for $10/pour. Some cheeses that were usually picked over. And terrible, soggy stuff in warming dish.
We would like to like this place, but we thought it was a huge ripoff – esp. the upsell to Occatilla.
- Official Description (provided by the hotel):
- Polished and refined, the Arizona Biltmore,a Waldorf Astoria Resort shines brighter than ever following a grand restoration. This historic luxury resort has been a destination of inspiration for over 85 years spanning over 39 acres of lush gardens, 8 sparkling swimming pools and iconic architecture. Championship golf, the 22,000+ square foot Spa Biltmore and fitness center, multiple restaurants, and a variety of amenities await you. Experience the unrivaled grace of this timeless treasure with a spirited soul. ... more less
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- Also Known As:
- Arizona Biltmore Hotel Phoenix