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“Dont waste your money, worst "resort" stay ever.” 1 of 5 stars
Review of Arizona Biltmore, A Waldorf Astoria Resort

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Arizona Biltmore, A Waldorf Astoria Resort
4.5 of 5 Resort   |   2400 East Missouri Avenue, Phoenix, AZ 85016   |  
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Ranked #33 of 174 Hotels in Phoenix
Phoenix, Arizona
1 review
5 helpful votes 5 helpful votes
“Dont waste your money, worst "resort" stay ever.”
1 of 5 stars Reviewed July 29, 2014

I came for a conference and wanted to stay at a concierge level so I opted to pay $40 extra to get to the Ocatilla rooms. The first room I got smelled really bad and had the remnants of snacks on the floor from the previous guest. I was moved to another room, and the paint was peeling off the walls all over, there was a stain along the wall where there has to be some water damage. The frigs leaked water all over the carpet. The offerings at the lounge was minimal at best. At least have something for breakfast like the Embassy Suites. It doesn't take much effort to climb to the level of other chain hotels when you are charging extra for a lounge. Seriously unimpressed by their lounge. They did have a nice big space with tables and linen napkins to eat your toast though. I let management know how disappointed I was and they definitely did not live up to the hype they put forward about their resort. I was moved to a newly renovated building and the room was much nicer. I called and asked for 3 bath towels. 2 hours later I called again, and asked where they were and I was told they were on the way. A knock on my door met with a maintenance guy to fix the air conditioning. I know it was 110 degrees outside but I assured him the AC was running full blast and it was working great. He informed the desk I was asking for towels. Another 30 minutes go by and I call again and got an assurance the towels are on the way. I did finally get them.... 26 minutes later. Just when I think it cannot get worse, I get up and get ready for a shower in the morning and I am greeting with a scorpion in the bathroom. The management called them "our little friends". In case you dont know, if you see one, then there are more. I had to shake out every towel , piece of cloting, and shoes......I didn't have a backlight, and you guessed it, I get moved to another room. I reviewed my account and found they were still charging me for the concierge level room even though I was not there anymore. I get told that was what I signed up for and that's what they are charging me for. After I remind them (several times) their rooms and service were incredibly substandard they finally relent and agree to charge me the appropriate rate. I definitely would NOT recommend this resort to anyone.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review, August 3, 2014
Dear wcwillpxt,

The health and safety of our guests is of the utmost importance and is always a focal point of our operations. We work closely with a professional pest control company to proactively prevent and swiftly address and rectify any pest situation that might occur. We have reviewed your comments with our staff, and I assure you that the situation has been addressed. We apologize for the disappointing experience at our resort and hope you will consider visiting us in the future.

Kind Regards,

Sheila Foley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eagle, Idaho
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 29, 2014

I've wanted to stay at this property for a long time and finally got the chance. For all you Frank Lloyd Wright fans this is a must see. It's a beautiful hotel with an wonderful history. I was able to stay in room 2101 in the newly remodled Paradise Wing and the room is absolutely stunning! Kudos to the designer who put together a room that is serene, classic and simply beautiful to look at.

The entire Biltmore property has a few walking trails and a great neighborhood to stroll through and look at the mansions. I had a wonderful early early morning walk then I was able to squeeze in a massage before my meetings; Roberto was wonderful and his massage was one of the best I've had. The spa is a tad worn, but still functional and adequate. I'm guessing its on the remodel list.

I ate in the outside bar and had the fresh guacamole, which was wonderful, and the steamed mussels/clams--which were tough and on the funky side. I guess I should have known better.

I have to give kudos to the front desk. When I checked out I asked about the wallpaper in the room and how I would go about getting information about it. The front desk rep took my name and number and then followed up with an email that same day with information on who to contact. This is exceptional service that should be rewarded.

I love this hotel and the Hilton brand. Nice job.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 stars Reviewed July 29, 2014

I used the spa services and stayed at the hotel the entire day. My experience from the get go was 5 star. Not only were the grounds beautifully designed, and the architecture magnificent, the greeting and attention I received from the staff in the spa completed my transportation into vacation mode. A curing sports massage from Ray was perfect. The pool services were also very good. One of our attendants, Oriana, I'm sure will not be in her position long. She was attentive and intuitive and this is surely securing her movement up the "guest service" ladder.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

This hotel is really something special for a leisurely family vacation. Excellent hotel, nice rooms, great spa, exceptional services and restaurants that are some of the best in the area. Frankly, there is no reason to leave the resort.

Don't miss the Sunday brunch at Wright's a phenomenal and well worth the price. From shrimp and crab to 5 small plates that you can order as many as you like, awesome desserts and a wide variety of salads and other options. Frank and Albert's is also a very good breakfast.

Service is top notch throughout the resort from the time you meet the valet's when you arrive, the front desk, pools, spas, restaurants, etc. They make you feel special and like they are glad you are there - a far cry from many other hotels these days.

Have stayed here before and definitely plan to return again! Highly recommend this hotel for a relaxing vacation.

Room Tip: Rooms with patios offer indoor and outdoor options. Rooms are very well appointed.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harleysville, PA
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed July 28, 2014

In July 2014 we stayed at the beautiful Arizona Biltmore which was built in 1929 by Frank Lloyd Wright and one of his former students. The resort is sprawling, and the grounds are magnificent, with a lovely view of nearby mountains. The staff was extraordinarily friendly and helpful too, very well trained for the hospitality business.

Seems this hotel was very popular with “old Hollywood”, often frequented by the likes of Clark Gable and Marilyn Monroe. Supposedly Irving Berlin wrote the song “White Christmas” while sitting by one of their pools. Every U.S. president since Herbert Hoover has stayed there at one time or another. They have historical photographs on display all throughout the resort, which were really interesting to see. One thing that struck us was an aerial view of the resort taken in the 1930s… the hotel was literally the only thing in sight… the entire town has since sprung up around it. Quite a contrast between then and now. I read that the AZ Biltmore has more gold-leaf than any other building in the world other than the Taj Mahal. Their massive ceilings in the lobby and other public areas are lined with it.

Our room (located on the 3rd floor of the main building) was spacious and comfortable, and we had a beautiful garden and mountain view. Robes for guest use are provided.

There are two excellent restaurants on the premises. Both are on the pricey side, but well worth it. Service at both restaurants was exemplary. Frank & Albert’s is the more casual of the two eateries. They feature basic fare but made with local/fresh ingredients, even the hamburger buns were fresh baked. Very tasty! If you’re a fan of margaritas, their “Prickly Pear Margarita” was perfection!

The fancier restaurant at the Arizona Biltmore is “Wright’s”. According to TripAdvisor as of the date of our stay, Wright’s is the #2 rated restaurant out of 2,565 restaurants in Phoenix and with it being located right in our hotel we figured we might as well take advantage of the proximity. Very happy we did, our meal was wonderful. The menu features “old school” entrees (but with fresh interpretations) and every bite was excellent. It’s a tradition that when Wright’s presents you the bill they also give you a plate of home-spun cotton candy “because no one wants to just get a bill!” You gotta like that philosophy!

There are mutliple pools on the property, including one with a fun 29-foot water slide. During the summer months the pools are open late into the evening since sometimes it’s just too hot to swim in the blazing midday heat.

Hat’s off to the landscapers and groundskeepers at the Arizona Biltmore; the gardens are a work of art and the grounds are maintained impeccably. Needless to say, considering the players involved, the architecture is fascinating and unlike any other place I’ve ever visited.

Overall I’d highly recommend the Arizona Biltmore as a destination, but not in July… The temperature was a mere 113 degrees when we were there and it “cooled off” to the low 90s in the evenings. Even by AZ standards that was unusually hot. I’m thinking this would be a fabulous place to visit in say February, for example!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 28, 2014

Came for a conference. Was glad there's a shopping plaza down the road (you will pay for car service or wait for the shuttle) that was within walking distance though I don't believe there's a sidewalk the whole way. Restaurant did not have organic/free range/wild caught options for the price and waitstaff uneducated on food sources. Complex is huge and pretty, but can be difficult to navigate especially at night.

Room Tip: don't get a room by the pool if you like quiet
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

The amenities that I'm interested in include are a coffee pot in room, ability to order something smaller than a 16 inch pizza, easy to connect to power for computer, phone. Room TOO dark -- I was charged for minibar I did not check out or drink -- process improves opportunities. So an option for Business Travelers... :) if you don't need us --- no worries.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arizona Biltmore, A Waldorf Astoria Resort

Address: 2400 East Missouri Avenue, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Phoenix
#5 Spa Hotel in Phoenix
#8 Luxury Hotel in Phoenix
#16 Romantic Hotel in Phoenix
#30 Family Hotel in Phoenix
#32 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Arizona Biltmore, A Waldorf Astoria Resort 4.5*
Number of rooms: 738
Official Description (provided by the hotel):
Arizona Biltmore,a Waldorf Astoria Resort has been a destination of inspiration for over 85 years. 39 Acres of lush gardens, 8 swimming pools and iconic architecture stir a city to life, provide safe haven to celebrities and presidents, and play muse to guests' whims and wishes throughout this historical luxury resort. Championship golf, a 22,000+ square foot spa and fitness center, multiple restaurants, and a variety of amenities await you. Experience the unrivaled grace of this timeless treasure with a spirited soul. ... more   less 
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Also Known As:
Arizona Biltmore Hotel Phoenix

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