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“Good Day in Phoenix” 4 of 5 stars
Review of DoubleTree Suites by Hilton Phoenix

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DoubleTree Suites by Hilton Phoenix
3.5 of 5 Hotel   |   320 North 44th Street, Phoenix, AZ 85008 (Camelback East)   |  
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Ranked #36 of 174 Hotels in Phoenix
Centennial, United States
1 review
“Good Day in Phoenix”
4 of 5 stars Reviewed August 9, 2013

Courtesy transportation to and from airport was a definite plus. Being close to the airport helped as well. Food was well prepared and very tasty. Staff quite helpful at check-in. My roommate checked out the weight room and appreciated the flexible hours and variety of equipment. Overall, a very pleasant stay.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, August 14, 2013
Thank you Charles E for the praise. I'm pleased that our proximity to the airport and the other benefits that we offer travelers suited your needs. I'll pass your compliments onto our award-winning Chef Michael.
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707 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 9, 2013 via mobile

We chose based on earlier reviews. We needed a place close to the airport. This is a solid hotel. Staff were very welcoming. Very clean suite. Kids had a great time with the pool and the morning breakfast. I was told the area outside the hotel is questionable but we did not experience any problems or concerns. Overall we were happy with our choice.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, August 14, 2013
I'm glad you used Tripadvisor to help with your hotel choice. You and your family sound like you had a great time here. Thank you. We look next to your next visit to sunny Phoenix.
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Tucson
Top Contributor
144 reviews 144 reviews
22 hotel reviews
Reviews in 43 cities Reviews in 43 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed August 9, 2013

This property is well located to where my meetings are held. The rooms are large and comfortable. The AC on the fifth floor worked great on this last visit. The breakfast buffet has been, at best, variable. Most of the time it is very good. On occasions that the hotel has low occupancy, the breakfast can be less impressive.

In the evenings, the bar staff are great great great. The bartender has been there for years and is a real A team member. The bar and regular menu are both available and I have always been happy.

As with other reviewers, I do not understand Double-tree is continuing the daily internet fees. Until they get past their greed, watch for room rates that include free internet and even a drink or a food credit at the restaurant. Usually, these room rates provide the best deal.

Room Tip: Even though the 5th floor AC worked well this trip, I do recommend avoiding the top floor and south...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, August 14, 2013
You sound like an experienced traveler and I appreciate your feedback. We try to accommodate the needs of the "road warriors" who travel frequently. We are currently reviewing the internet fee structure to provide other options. HHonors members that are Gold or Diamond status get free internet. It's also free in all public areas. We look forward to your next visit.
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A TripAdvisor Member
4 of 5 stars Reviewed August 8, 2013

Overall a great stay at very nice facility, however the shuttle experience from airport provided by hotel was absolutely horrible - pay the extra and take a cab! Room was clean and spacious. Odd setup with elevator outside and not enclosed in building.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, August 14, 2013
Thank you for the kind words regarding the Hotel in general. I apologize, however, that the complimentary airport shuttle did not meet expectations. Our shuttle drivers are true professionals and I will challenge them to be even better. Thank you for your business and we hope to see you again soon.
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Sedona, AZ
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2013

My wife and I stay at this hotel several times each year when we fly out of or into Phoenix. It is always a pleasant, comfortable, clean, and affordable choice. The management is superb and the amenities are great. The only small complaint is the continuing charge for internet service. This seems a very out of date practice.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, August 6, 2013
Thank you for staying with us each time you fly out of Phoenix Sky Harbor International Airport. Your compliments are great to read. I have a feeling that the internet charge will be dropped at some point. I just can't say when. DoubleTree is working on a tiered pricing strategy but it hasn't been unveiled yet.
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Kirkland, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2013

We ended up at the Doubletree Suites to be close to the airport. The greetings from the front desk were wonderful. Our room was large, and accommodated four of us very comfortably. Loved having the separate living area. Especially enjoyed having heavy drapes so no light came in until wanted - a treat in sunny Phoenix! We forgot we were near the airport - never heard an airplane take off or land - that was enjoyable!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, July 29, 2013
Thank you for nice comments. It sounds like you were able to sleep in during your visit. The drapes provided darkness for you and no planes could be heard from the nearby airport. We look forward to your next visit!
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Massachusetts
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 27, 2013

Finding the main entrance was a little more difficult than I was expecting. It is not clearly marked. Especially at night.he greeting at the front desk was nice. The kids loved the complementary warm cookie that they handed out. Check in was fairly easy. On the trip to the room we discovered that the design of the hotel was an open air concept. That meant that you left the building walked out into the open air courtyard. Had to walk completely across the courtyard in the 107 degree heat with 70% humidity to get to the elevator. Once you were in the elevator you were able to escape the heat, but as soon as the doors opened you were back into it. The open air concept meant that the walkways to your room were also open to the air. That means that the trip from the elevator to your door was through the heat. By the time we got to our room, we were all sweating. I agree with the other reviewers in that the free breakfast was great. One of the better breakfasts we had on our trip. The staff cleared the tables promptly after people got up to leave. The room was real nice. The beds were comfortable. Price wise I think that it was just fair to average for the accommodations. I don't know if I would stay there again. With the heat of Phoenix (even late at night) the open air architecture was a issue for me.

Room Tip: Ask to get a room away from the elevator. Everyone walking to the elevator in the morning for breakf...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Phoenix, responded to this review, July 29, 2013
I am sorry to read that the hotel's open air design did not meet your expectations. Most times of the year it's great to enjoy the Phoenix sunshine. July, however, can be taxing. Please stay with us again when the weather cools.
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Additional Information about DoubleTree Suites by Hilton Phoenix

Address: 320 North 44th Street, Phoenix, AZ 85008
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
#41 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Suites by Hilton Phoenix 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Start every day in style when you choose from our complimentary breakfast buffet at Belvedere's American Grill. A complimentary shuttle service connects you to the Phoenix airport, while the Metro Light Rail System is only one block away, making getting around while you are here stress-free.Make yourself at home in your spacious two-room suite at this Phoenix Airport hotel. A private bedroom and a separate seating area with sofa bed give you more flexibility for work or for the whole familyOur Business Class Technology Suites feature connectivity to most electronic devices for movies, music and computer monitor.DoubleTree Suites by Hilton Phoenix•Best Overall Customer Service Scores – Arizona DoubleTree By Hilton Hotels 2012•Tripadvisor Certificate of Excellence – 2013 & 2012•Tripadvisor Greenleader Bronze Level•DoubleTree by Hilton Excellence in Quality Award – 20th Consecutive Outstanding Quality Assurance Evaluation ... more   less 
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Also Known As:
Doubletree Suites By Hilton Phoenix Hotel Phoenix
Doubletree Hotel Phoenix
Doubletree Phoenix

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