This is a very nice modern hotel in the heart of downtown Phoenix. Walk to convention center 2-5 minutes. The pool area is nice as well as the workout room. The rooms were very nice and modern recently renovated I think. My negative’s are the bar in the lobby charges more for the drinks then the bar restaurant 30 feet away in the same hotel. Also the elevator system is stupid you need your key to use the elevator this can be very annoying. They need to hire a security guard to check guest keys instead. I will stay at this hotel again if I have the opportunity.

This was about the 15th time staying here this year and I must admit I have enjoyed every stay. The rooms are nice and the beds are sooo comfortable! The new Breakfast Buffett was very tasty. Of course the front desk staff (especially Brooke) are extremely courteous and helpful! A great place to stay!

Easy checkin, fast and courteous valet, great workout facility, clean outdoor patio, bar, heated outdoor pool and hot tub which were warm on a cool night, crisp sheets, clean bathroom, Starbucks in the room, a great view. Even a small card with a suggested running route was at the fingertips of the first person I asked.

There are a lot of restaurants and a movie theatre and a well-kept corporate park across the street. Besides that, most of downtown is business or sports franchise oriented.

I'd definitely stay here again for business, and at other Sheraton properties.

We arrived at this hotel on November 22 and would be staying until November 25. We chose this hotel for location and pool for a 3 year old. Upon checking in we discovered that pool was closed due to renovation that was a huge disappointment. We were told that their sister hotel the Westin 3 blocks away will allow us to swim in their pool. That was a complete no for me. We decided to cancel our stay but since w booked through Expedia we would have to contact them. The manager on duty Carl Perkins advised us he would waive our one night stay since that was the policy to be charged. Expedia needed to speak to manager and they both spoke and things were cancelled. Expedia insisted that the Westin Phoenix Downtown was sold out until Carl Perkins checked and was able to get us a room for our entire stay. Thanks so much!!! We had a good experience with this hotel helping us out and looking for rooms at the Westin. We plan on coming back to this hotel in the future for a stay.