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Sheraton Phoenix Downtown Hotel: Traveler Reviews

4.0 of 5
340 North 3rd Street, Phoenix, AZ 85004 (Central City)
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Sheraton Phoenix Downtown Hotel
Ranked #13 of 176 hotels in Phoenix
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645 reviews from our community

Traveler rating
    385
    185
    44
    18
    13
See reviews for
Families
42
 
Couples
52
 
Solo
50
 
Business
470
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Medina, Ohio
1 review
“Housekeeping”
5 of 5 stars Reviewed December 9, 2012

The housekeeping at this hotel is awesome! My housekeeper Amelia DeGueiroz was really attentive, offering extra towels, extra coffee, extra service. Really great!

The housekeeping at this hotel is awesome! My housekeeper Amelia DeGueiroz was really attentive, offering extra towels, extra coffee, extra service. Really great!

The housekeeping at this hotel is awesome! My housekeeper Amelia DeGueiroz was really attentive, offering extra towels, extra coffee, extra service. Really great!

The housekeeping at this hotel is awesome! My housekeeper Amelia DeGueiroz was really attentive, offering extra towels, extra coffee, extra service. Really great!

The housekeeping at this hotel is awesome! My housekeeper Amelia DeGueiroz was really attentive, offering extra towels, extra coffee, extra service. Really great!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Elizabeth A about Sheraton Phoenix Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nic_PHX, Director of Rooms at Sheraton Phoenix Downtown Hotel, responded to this review
December 19, 2012
We love to hear all of the compliments about our very special Ms. Amelia in housekeeping. It never gets old hearing about her caring and warm nature, and her high standards when it comes to her room cleaning responsibilities. If we could clone her several times over – we would!

Thank you for letting us know how special she made your stay.


Warm Regards,

Nicole Cora
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union, New Jersey
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Downtown Hotel”
4 of 5 stars Reviewed December 5, 2012

This is a very nice modern hotel in the heart of downtown Phoenix. Walk to convention center 2-5 minutes. The pool area is nice as well as the workout room. The rooms were very nice and modern recently renovated I think. My negative’s are the bar in the lobby charges more for the drinks then the bar restaurant 30 feet away in the same hotel. Also the elevator system is stupid you need your key to use the elevator this can be very annoying. They need to hire a security guard to check guest keys instead. I will stay at this hotel again if I have the opportunity.

Room Tip: Higher the better
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ken a about Sheraton Phoenix Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nic_PHX, Director of Rooms at Sheraton Phoenix Downtown Hotel, responded to this review
December 6, 2012
Thank you for your feedback. We do love to hear that in spite of the items you mentioned, you would return and stay with us again, so we are happy that you found the majority of amenities that we offer to be of value.

We appreciate both your feedback and your business.

Warm Regards,

Nicole Cora
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Always enjoy this hotel!”
5 of 5 stars Reviewed December 3, 2012

This was about the 15th time staying here this year and I must admit I have enjoyed every stay. The rooms are nice and the beds are sooo comfortable! The new Breakfast Buffett was very tasty. Of course the front desk staff (especially Brooke) are extremely courteous and helpful! A great place to stay!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Larry H about Sheraton Phoenix Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nic_PHX, Director of Rooms at Sheraton Phoenix Downtown Hotel, responded to this review
December 4, 2012
And we are always happy to welcome you here!

We are very grateful for the loyalty you have shown to our hotel. This means a lot to us.
The new breakfast buffet – that is now known as the American Harvest Table – is a testament to the creativity and innovation of our culinary team. We’re delighted that you like it.

Thank you so much for your business, we will never take it for granted.

Warm Regards,

Nicole Cora
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lees Summit, Missouri, United States
1 review
“Great stay.”
5 of 5 stars Reviewed November 29, 2012

Easy checkin, fast and courteous valet, great workout facility, clean outdoor patio, bar, heated outdoor pool and hot tub which were warm on a cool night, crisp sheets, clean bathroom, Starbucks in the room, a great view. Even a small card with a suggested running route was at the fingertips of the first person I asked.

There are a lot of restaurants and a movie theatre and a well-kept corporate park across the street. Besides that, most of downtown is business or sports franchise oriented.

I'd definitely stay here again for business, and at other Sheraton properties.

Room Tip: I asked for the highest floor available on the north side, looking at the mountains. If you get the...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Justin W about Sheraton Phoenix Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nic_PHX, Director of Rooms at Sheraton Phoenix Downtown Hotel, responded to this review
December 4, 2012
We love that your review covers a lot of territory. Thank you for taking the time to write it.

We’re genuinely happy to know that your stay was one that makes you want to come back again, and that you were able to experience many of the unique things about our hotel that make it so special.

To hear that you would gladly stay at other Sheraton properties as well means that we found ways to really exceed your expectations. Thank you again for visiting us and we look forward to welcoming you back again.

Until your next visit,

Nicole Cora
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new mexico
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Good Service...”
4 of 5 stars Reviewed November 26, 2012

We arrived at this hotel on November 22 and would be staying until November 25. We chose this hotel for location and pool for a 3 year old. Upon checking in we discovered that pool was closed due to renovation that was a huge disappointment. We were told that their sister hotel the Westin 3 blocks away will allow us to swim in their pool. That was a complete no for me. We decided to cancel our stay but since w booked through Expedia we would have to contact them. The manager on duty Carl Perkins advised us he would waive our one night stay since that was the policy to be charged. Expedia needed to speak to manager and they both spoke and things were cancelled. Expedia insisted that the Westin Phoenix Downtown was sold out until Carl Perkins checked and was able to get us a room for our entire stay. Thanks so much!!! We had a good experience with this hotel helping us out and looking for rooms at the Westin. We plan on coming back to this hotel in the future for a stay.

Room Tip: If traveling for pool reason please call the week of travel.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by sonzstar for Phoenix
Ask sonzstar about Sheraton Phoenix Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nic_PHX, Director of Rooms at Sheraton Phoenix Downtown Hotel, responded to this review
November 27, 2012
We appreciate you taking the time to let us know about Carl and how he assisted you while you were in Phoenix. Carl is one of those people who genuinely cares about people, and so it is not a surprise to hear that he came through for you in your time of need – we will however, ensure that he knows about your kind words for him.

We look forward to seeing you again and know that you will enjoy the 4th floor pool area, with its adjoining Breeze Bar, which was just recently added to the area. You may also want to have a look at our herb garden on the other side of the patio, since our culinary team incorporates the herbs and vegetables grown there into the dishes served in the restaurant.

See you again soon.

Warm Regards,

Nicole Cora
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Phoenix Downtown Hotel

Also Known As:
Sheraton Phoenix
Address: 340 North 3rd Street, Phoenix, AZ 85004
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Phoenix
#12 Business Hotels in Phoenix
#12 Family Hotels in Phoenix
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sheraton Phoenix Downtown Hotel is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 
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