You can never go wrong with the Ritz. They have such amazing attention to detail. The Club Level here was very nicely done. There were several presentations throughout the day with a tremendous number of choices. If you can upgrade to this level, it's well worth it. Cocktails, wine, champagne are always available so you'll save a small fortune on drinks. The location is a bit odd as it's across from a mall and next to an office building. Sitting at the pool loses a bit of its charm because of the surroundings. Overall, it's a great place to stay.

I have just returned from a conference at the Ritz Carlton. The hotel is magnificent and I have never experienced such incredible service before. Overall I would say this is probably the best hotel I've ever stayed in!

Work brought me to Phoenix and I decided to stay at the Ritz this time. There is always a good feeling when being warmly greeted by the valet and again the doorman. Registration was very smooth. The lobby had a feeling of grandeur. The room was very nice, not necessarily new, but clean and comfortable. The pool and fitness facility are small and don't have "views," so if you're looking for these amenities, you might prefer a different resort. My colleague and I did not eat at the restaurant, although it looked very inviting and I heard it has a good reputation. There are other good restaurants (and shopping) nearby, including the mall across the street.

I think the last time I had experienced such warm and genuine service was when staying at the Ritz on Central Park. The "Ritz" brand is in a class of its own!

Great service, great rooms, beautiful part of town. Would love to go back and stay longer.