Great service, great rooms, beautiful part of town. Would love to go back and stay longer.

I was attending a conference at this hotel and so I decided to book a room out of convenience. The Ritz-Carlton is a nice hotel that is starting to show its age. For the money there are just better resorts out there, with more amenities. The value is just not there, yes the service is still excellent but this small hotel just provides, at best, average amenities like its restaurant, gym and pool. The RC still provides the excellent service it is known for but why settle here when you can get so much more elsewhere.

We went for a convention and were sadly disappointed. When we walked into the room, a hugh stain greeted us on the carpet. Generally run down. There was no spa...had to go across the street to Merle Norman. Food was good, not great. Concierge not very helpful, but doormen always polite and friendly. Not worth the money! We left and went to Sedona!

I had read some unfavorable reviews of the Ritz in Phoenix before I went, so my expectations were low. I am happy to say they were unfounded. The hotel was beautifully furnished and the service excellent. I especially was pleased with the front doormen and valets. They were always smiling and helpful. The hotel is located right across the street from a fabulous outside shopping "mall", and there was a walkway underneath the highway so you never had to worry about crossing the street! I was there for a conference which had breakfast provided daily so I never ate at the restaurant, nor ordered room service. One night, we ate at Donovan's and had leftovers which we stuffed into the mini-fridge. The next day, we asked for a microwave to be brought up and it was---promptly! Overall, it was a great experience, and it definitely will be difficult going back to the less expensive hotels from now on!