I had read some unfavorable reviews of the Ritz in Phoenix before I went, so my expectations were low. I am happy to say they were unfounded. The hotel was beautifully furnished and the service excellent. I especially was pleased with the front doormen and valets. They were always smiling and helpful. The hotel is located right across the street from a fabulous outside shopping "mall", and there was a walkway underneath the highway so you never had to worry about crossing the street! I was there for a conference which had breakfast provided daily so I never ate at the restaurant, nor ordered room service. One night, we ate at Donovan's and had leftovers which we stuffed into the mini-fridge. The next day, we asked for a microwave to be brought up and it was---promptly! Overall, it was a great experience, and it definitely will be difficult going back to the less expensive hotels from now on!

I stayed at this hotel for business, and this is also the first time I have stayed at a Ritz-Carlton. Service is impeccable. Everyone is incredibly courteous and remembers the tiniest details and your preferences. But of course, that's the Ritz-Carlton. The valet, bellman, people who checked you in, concierge, housekeeping, servers, everyone was so nice! The room was neat and clean. Bath products were great and smelled good. Turn down service included chocolates and water. I liked getting 2 bottles of water every night because you get so thirsty when traveling. The bed was soft and comfortable. Workout room was pretty good with two ellipticals, 4 bikes, lots of treadmills, and weights. Water and towels were provided. Headsets were provided so that you could watch TV while working out on the cardio machines, but sometimes, there were not enough headsets, so it's best to bring your own. The valet were great at helping with driving directions and telling you the best and quickest ways to get places. Business center was small with 2 computers with fairly decent internet connection and printer. There was also another computer designated to print out boarding passes. The hairdryer busted the first night I was there and the housekeeping staff was quick to replace it with a new one. The restaurant is good. I ate breakfast there twice. Service is great, and portions are smaller than most other restaurants. The guests at the Ritz-Carlton seemed to be the typical guests, wealthy retirees who expect great service and attention to detail. Great hotel with impeccable service.

Totally disappointed with this property. Needs renovation, rusty marble in shower, clogged drain, bad info from concierges, 10 TV stations, alarms went off from previous guest. Location was great for shopping. Not a very RITZY wk end!

Just returned from a business trip where I spent 2 nights in Phoenix at the Ritz Carlton. After staying at other, more spa-like Phoenix hotels in the past year, it was a pleasure to be at a hotel that so thoroughly pampers and caters to business travelers. From the moment I arrived in a taxi to the moment I left for the airport, each and every staff member I encountered offered any assistance they could provide to make my trip more productive and stress-free. And, while to a person, they were terrific, none was more excellent than the concierge, Gail Daugherty. What a great person to have on your side to make a road warriors's life easier. I had to make difficult to get dinner reservations at a top restaurant for an important client dinner and she not only took care of me, but called to tell me everything was set up and then after, to check and make sure everything went smoothly. Kudo's to the Ritz management for hiring such an impressive concierge. She truly made me feel that nothing was too big or too difficult for her to accomplish.

As far as accommodations, the rooms were typical Ritz Carlton, lots of traditional furniture, very comfy beds and marble bathrooms. While not as up-to-date in style as other hotels (plasma TV's, CD players, etc.,) the rooms were perfectly comfortable with more than adequate room to work and relax.

I know that others will prefer newer, hipper properties when they go to Phoenix, but when I have to be there on business, you'll find me happily esconsed at the Ritz Carlton.