I stayed at the resort from April 25th-27th. First, the good...

The room was very clean and had all the items you would want.

The actual mattress...extremely comfortable!!!

Aunt Chilada's Mexican Restaurant....Muy Bueno! Everything we had there was great and our waiter, Thomas, was fantastic.

The Oasis Water Park is clean, well staffed and a fun way to spend the day. There are flags on the back of the lounge chairs that when you want something to drink or eat...you just raise the flag and they'll come running. They were very quick to arrive and very polite. Bring some $$$ though, It can get pricey quick. Think movie concession prices.

Caring and helpful staff. I had several complaints, and they addressed them the best they could and were always professional and sympathetic.

Now the bad...(in my opinion)

There are a lot of kids at this resort. A lot. Noise is a HUGE factor.

This may sound weird...but they have the worlds most crunchiest sheets I've ever felt. It was like sleeping under a newspaper. Thank goodness, the bed itself was so comfortable. the pillows are down and they look so nice and fluffy on the bed, but after a minute, its like wearing feather ear-muffs, with the feathers disbursed to each side of your head and your neck on a pancake thin layer of feathers. If you can...bring your pillow from home.

The Phantom Horse breakfast buffet...runny eggs and barely cooked sausage...however, in fairness, you can order alacart off the menu and the people who I saw did that, their food looked pretty good. The restuarant has nice atmosphere and great views. The patio would be a great place to eat at sunset.

Did i mention how many kids there are at his resort? How they like to run up and down the corridors? Oh, i did? Ok...sorry.

Needless to say, my initial stay at the resort was anything but peaceful and restful. It would be nice if the resort had at least one of their buildings designated as "adults only" for those who are looking for a more relaxed atmosphere.

I contacted the General Manager, Paul Gray after my stay to discuss my disappointing weekend at the Grand. He not only listened to my concerns and disappointments. He was very quick to offer a solution and sincerely sounded like he wanted to make right anything that didn't go right the first time. I think that type of personal customer service is rare and because of his follow-up, I'd even give the Grand another chance to impress. Anyone who cares enough to follow-up and try to make things better, is probably someone who cares that you were there in the first place!

So, my first stay...not so good, but I'm encouraged, the next time will be better. I'll keep you posted. :O)

KW

I'm sorry the last reviewer had a horrible time, but my experience was the complete opposite.

We picked the A.G.R. because of the great price ($159 a night) and the waterpark. My husband and I wanted someplace that would keep our 6 year old busy. The waterpark was very clean, the staff extremely friendly and the food & drink were reasonably priced. My only complaint about the waterpark is the waterslides were only for people 48" and taller. While my daughter is a good swimmer, she wasn't tall enough to use the slide and was upset about that. It would've been nice if they had a slide that catered to the smaller children and maybe a playground on the grounds.

We stayed in the Camelback building and the suite was completely renovated. There were two heated pools in the courtyard of the Camelback along with a ping pong table. My only complaint about the room is the bathroom was very, very small. It was difficult to close the door unless you were practically standing in the tub and I'm average sized. I can only imagine what a large person has to do. The grounds were beautiful and well tended with flowers, trees, fireplaces and fountains.

My daughter and I went to the spa where I had a massage and she had the Pretty Princess package; manicure, pedicure and hairstyling. The staff was professional, courteous and made us feel very comfortable.

We had dinner at Rustler's Roost and Aunt Chilada's. Both were good, not spectacular but I didn't expect either of them to be a Michelin rated.

I would highly recommend this extremely family friendly resort to just about everyone. However, if you choose this hotel, ask for either the Camelback or Sedona buildings because the Mountainview building isn't going to start being renovated until August.

I stayed at this hotel about 3 weeks ago and it was the worst time I have ever had at a hotel before. I had stayed here about 1 and a half years ago and it was the best time my family had ever had. Coming back to this hotel was a disappointment because the staff is very unfriendly and the hotel grounds look horrible. The restaurants on property were absolutely disgusting. I cant believe they call Latitude 30 their fine dining restaurant. It was dead when we walked in there and the food tasted like it was old. the only part of the hotel that was decent was the waterpark and the bar staff there was so friendly. I believe it was Brian and Sam who were our bar staff for the weekend and they were wonderful and made my stay better. I will never come back to this hotel and I hope others never come to this hotel.

I generally write lengthy reviews but I agree with "thekld" from Santa Barbara, California's previous review.

We flew into Phoenix and drove to Sedona and the GC so this resort was our last stop prior to going home. I chose it because of the water park and I was not disappointed. We enjoyed 2 nights here relaxing at the water park. My 12 year old son had a blast and this was my husband's favorite place of the trip. Personally I thought the resort was too big but we thoroughly enjoyed the lovely pool area with the gorgeous palm trees and flowering bushes. We also ate at the Phantom Horse and Rustler's Roost which were both good. We had excellent service at the Phantom Horse by Andrew our server and the outdoor fire was a nice relaxing touch to watch from indoors. I liked the decor at the Phantom ranch but the Rustler's Roost was more fun for families with a great view of the city. Take advantage of the free coupon at checkin for the hot cookie which is served in a skillet at the Phantom horse. Now that was one yummy dessert!

We hiked a bit of the trail of the South Mountain Park and the golf course looked great. But since we had visited Sedona and the GC I just couldn't get too excited about the scenery.

I would highly recommend this resort for the water park and the rooms were very nice too. We liked that it was close to the airport but if you aren't going to fully utilize the waterpark I would choose another spot.