I booked this place for me and my mother and it was the worst mistake ever! The staff is extremely rude! They seemed to only care about gossiping at the front desk and text on their phones. We asked them to bring up fresh towels to our room and was rudely told that they are not full service hotel. And that's fine but when I went down to the front desk they were all just sitting around doing absolutely nothing! When we looked in the cabinet in our kitchenette and found roaches! Since I already paid for the room, we just moved all our things to my family members home that we were visiting. I'm planning a trip back to this part of Arizona, but will never return to this disgusting hotel. Oh did I mention the prostitutes and people that were high on drugs that we saw roaming the halls in this hotel? Do not book if you have any standards at all. Wish I could rate this place 0!!!
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- Also Known As:
- Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix