Where do I begin....
If I could give this hotel a "Zero" I would!
First, I was given the wrong room keys inadvertently by the front desk clerk when I checked in. When I went upstairs to my assigned room, I was shocked to see someone else in my room sleeping and with their personal belongings everywhere. Fortunately, they were sound asleep, or it could have gotten ugly.
Second, the hallways and room smelled like a cigar lounge. It was so bad, that me and other guests put towels at the base of their doors to block the smoke from entering their rooms.
Third, the linens I was given for the pullout couch were atrocious. The blanket was actually a rough bed pad and the sheets were for a Queen Bed and did not fit. I was told that they were sold out for the night and that was the best they could do. Needless to stay, the sheets did not stay on the pullout couch and fell to the floor many times during the night.
For a two night stay, we tried to stay away from our room at the hotel as much as we could. We spent a total of nine hours in the room during a 48 hour stay. Pretty pathetic hotel!
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- Also Known As:
- Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix