I was going to a two day conference and needed a place close to Grand Canyon University. I was looking for value first and usually won't search for less than a three star rating. After looking at photos and past reviews I decided to take a chance on a less than 3. When I arrived they told me the wifi had been "cut" and they were waiting for it to come back on. Thankfully it did since I was going to a paperless conference and needed to choose my sessions. I called down to get a wake up call. The phone was dead. That must have been "cut" too. Like other reviewers I noticed the chipped laminate in the bathroom. I requested a non smoking room and when I got inside, I noticed my eyes were starting to itch. I saw that some rooms had a plaque that said non smoking and mine did not. When I went down to the desk I inquired. She said that the whole second floor was non smoking. I turned up my air and let that circulate the air so I wasn't so stuffy. When I described the hotel to a friend, she offered the word "tired." That is it. There was some potential but the whole place needs an uplift. Positives: close to GCU, close to Biltmore Fashion Park, close to freeway, newer laminate floor, newer carpet, bed was comfortable, size was small but adequate. I was surprised that I did not get any housekeeping services. Nothing...not even a bed made. I'm not sure why. That is one of the perks of saying at a hotel...someone else makes your bed and picks up your towels.
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- Also Known As:
- Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix