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“Good, inexpensive place to stay.” 4 of 5 stars
Review of Extended Stay America - Phoenix - Biltmore

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Extended Stay America - Phoenix - Biltmore
2.5 of 5 Hotel   |   5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)   |  
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Ranked #135 of 174 hotels in Phoenix
Phoenix, Arizona
1 review
“Good, inexpensive place to stay.”
4 of 5 stars Reviewed November 7, 2013

No, it isn't the newest, hottest, most fun place to stay. But it is clean, the staff is great, and it has all of the basic amenities covered. It also has laundry facilities and a full kitchen. For the price, it's well worth a stay.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review, November 13, 2013
Thank you so much for posting a review of our property. I'm so pleased to hear that your room was clean and the staff was helpful. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 people have reviewed this hotel

Traveler rating
    3
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    6
    13
    8
See reviews for
8
2
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11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Phoenix, Arizona
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 16, 2013

Got a bargain price through Hotwire,

No gripes really, other than the Cable TV selection is somewhat limited compared to other hotels. But there was a nice new big screen TV.

The Grab and Go breakfast can hardly be considered breakfast, just some granola bars and an apple. but better than nuttin.

easy to find. Perfect location for my needs.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review, October 17, 2013
Rusty - Thank you for taking the time to write a review of your stay. I'm glad that our location was perfect for your travel needs. Still, I am sorry that our grab-and-go breakfast did not meet your expectations. As we continue to make improvements to it, we will keep your feedback in mind.

Thank you again for your feedback. We look forward to seeing you in the future, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangkok
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 15, 2013

Went on price line and paid about 40 dollars a nite. Probably won't stay there again unless on a really tight budget.

Some of the good points.
(1) people at checkin desk were friendly
(2) laundry facilities and public places look nice
(3) room looked clean and decent - first impression.
(4) good central location.

Negative points:
(1) room was actually not clean - bathtub area was grimy and not cleaned well - you would think that if they only cleaned once a week - they would do a better job. Made living there feel gross and uncomfortable.
(2) Shower water not hot enough.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review, October 16, 2013
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our front desk staff; however, we apologize that the room did not meet your standards. I am talking to our housekeeping staff today to ensure that the bathrooms are being cleaned at company standards and that this does not happen again in the future. I really appreciate you bringing this to our attention.

If you have any additional feedback, please reach out to me at pbi2@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 17, 2013

Terrible, Terrible, Terrible. Rude Staff. A stayover for drug addicts hookers and pimps. I had the distinct displeasure of having to stay there for over a month. Avoid this dung heap at all possible costs. Broken Refrigerator, A room change turned into such a hassel that the police were involved and I was ejected. Customer service is non-existent and when you try to reach the corporate office you get tied down in a myriad of endless voice messages and misdirection. NO ONE TAKES ANY RESPONSIBILTY FOR ANYTHING!!!!!

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton, Pennsylvania
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 16, 2013

We paid $41.97 for one night at this hotel via a travel discount website (one of those that doesn't tell you the name of the hotel until you pay). We were quite happy with the room, and the Camelback Corridor location is a great, centrally located part of town. Our room was perfectly clean and quiet (our room faced poolside). I'm not sure what other people who have reviewed this property have paid, but I've gotta say we also stayed at the Holiday Inn Express in Scottsdale during this trip at nearly twice the price of this place and were not nearly as pleased.

Room Tip: Ask for poolside. Camelback can be noisy.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review, September 18, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the cleanliness of our guest room and convenient location made for an enjoyable stay. Also, I am happy to hear that you found our rates to be affordable and suited your needs.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SoCal
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 12, 2013

Looks fine from the outside, but don't be fooled. The hotel common areas were fairly dirty. Trash on stairs, bags of trash stored in stairwell, ashtrays filthy in common areas, dog crap on grass in back of hotel. You get the picture.

However, the carpet in the room itself was the worst part. It was disgusting!!! It was sticky in several places and desperately needed to be cleaned.

Room Tip: Find another place to stay.
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review, July 16, 2013
"Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the carpet in your room and the trash in the common areas. In response to your feedback, I am coaching all members of my staff to ensure these issues do not repeat themselves. I really appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at pbi@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

I'm still living at this hotel and so far so good...Service is great, staff is very helpful...I was moved from one room to another because of a minor issue without any delay or problem...I would stay here again if I needed to.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review, June 4, 2013
Guadalupe - I want to thank you for taking the time to post a review of your stay. It's great to hear that our staff has been helpful. I apologize that you had to move rooms; however, I am glad we were able to accommodate the switch, and that we did so in a timely fashion.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#135 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

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