Upon checking in, the hall and the room itself had a strong odor of cigarette smoke and also the room smelled moldy. The stovetop and the ice maker did not work and there were several spots on the cabinets that were peeling away. The carpeted floor was filthy and quickly turned white socks black. The couch was very dated and needed cleaning as well. The TV was nice but if you turned it at all the picture became fuzzy since the cable was simply dangling and not actually attached via the proper male/female connectors. we stuck to only packaged items on the continental breakfast since the fruit was small and shriveled and was returned to the table ever day we were there. Since it was an extended stay hotel, it was out responsibility to remove our trash to receptacles in the stairwells. These however, were often overflowing and contributing to the general stinkiness of the place.
The bed was comfortable but we would have moved to another hotel immediately but our options were limited due to all the hotels being booked up for spring training. The hotel staff was polite but when I commented that the stay was "very sub-par" the clerk did not follow up or even comment.
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- Also Known As:
- Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix