We had 2 rooms for the 2-11-2013, and we checked in at 8 at night. We got our keys to the room on the third floor. When we open the door we sew the room was occupied by someone alse. We got scared closed the door right away . We went down stairs to front desk and we told the young man " hey you gave us a room that's all ready occupied and that's not good" the young man front desk said " hey man I just work hear" we were baffled of his response and we ran for our life. The hotel smelled really bad, there was towels on the floor on the third floor by the elevator. I have worked in high qulitey hotel and cheap hotels but never ever sew hotel would give a guest wrong keys to a occupied room. That's not safe at all. What if the person in that room got scared and had a gun and shoot us. What if a person was sleeping and got robbed. We got so so scared we did not even want to check the second room. I hope that we get our money back. We never used the rooms , nor did we stepped in the first room we opened. This place is not safe at all for anyone.
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- Also Known As:
- Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix