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“Good hotel but needs updating…” 3 of 5 stars
Review of Hotel San Carlos

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Hotel San Carlos
3.0 of 5 Hotel   |   202 North Central Ave., Phoenix, AZ 85004 (Central City)   |  
Hotel amenities
Ranked #102 of 175 Hotels in Phoenix
Croydon
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
“Good hotel but needs updating…”
3 of 5 stars Reviewed November 7, 2012

A small old hotel right in the middle of downtown Phoenix. Location is great for downtown. Clean rooms but very dated. Our bathroom required a new suite and we had to wedge the shower to stop it from falling down. The roof pool was very refreshing with a nice seating area. Free Wi-Fi and the staff were helpful.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, December 5, 2012
We thank you so much for staying with us while you were in town. My sincerest apologies for the bathroom situation you ran into. I’m glad you brought this to your attention and that we were able to get you into another suite but again my deepest apologies to put you through that on your trip. Our intentions are to keep everything original and/or refurbish to go with our historic presence but I’m very sorry to hear about situations like this and work with my maintenance staff who work on preventative maintenance as much as they can. Thank you for bringing this to my attention. Hope you had a wonderful trip and see you next time!
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238 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
IL
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 14, 2012

Location, beds and linens are very good. Price and cleanliness were good too. I liked the pool area as well. However, the lounges were closed, the light rail makes a minor amount of noise and the furnishings are a little dated. The dated furnishings weren't period to the hotel, just dated. I would stay there again because of the pros, but only if the prices were fairly lower than those of other properties in the area. The Irish bar next door has the absolute best selection of Scotch and Irish whiskey that I have ever witnessed, don't miss!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, December 5, 2012
It sounds like you had a nice stay with us and happened upon our neighbor Seamus McCaffrey’s. As I type right now a restaurant called Bonjour Vietnam is moving in downstairs so you have something new to enjoy when you come back west. Thank you for the response!
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VT
Top Contributor
277 reviews 277 reviews
118 hotel reviews
Reviews in 146 cities Reviews in 146 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed October 7, 2012 via mobile

I wanted to love the San Carlos. I very much appreciate and want to support historic hotels in downtowns. The San Carlos could be a fabulous property but needs work. The room is small but workable. The furniture doesn't quite match and was decent quality in the 80s. The bed is not great but the linens are good. The TV is older and the channel options limited. The drain in the bathtub was slow and the water temperature hard to regulate- suddenly very hot when it was in a normal range. No closet door. Restaurant closed. Still great location and price. Nice staff.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, December 5, 2012
Dearest Hotel San Carlos Guest - VTLongTimeTraveler! We want to thank you for your recent stay at the Hotel San Carlos. I’m sorry to hear that your bathtub drain was slow and that the temperature was hard to regulate. I’m not sure if you brought it to our attention but again I apologize. We do routine maintenance each year and as you’ve seen from our décor we like to keep everything original or refurbished. We hope you had a great visit in Phoenix and thank you again for trying a different hotel option when you have so many to choose from downtown. Next time you find yourself in Phoenix we should have our new hotel restaurant open to try – Bonjour Vietnam.
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Baton Rouge
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 4, 2012

If you are tired in staying in big chain high-rise hotels then the San Carlos is a pleasant relief. Located three blocks from the Convention Center and Symphony Hall this old but nicely refurbished hotel is conveniently located and at an affordable price. Quiet, clean, and friendly staff. Comfortable beds with lots of pillows that made for a restful night. No in-hotel food service but plenty of options nearby.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, November 28, 2012
We appreciate your comments so much – thank you for choosing Hotel San Carlos knowing you had other options nearby as you mentioned. Whatever brought you to Phoenix we hope it was a wonderful trip over all and now you know where you have a comfortable bed waiting for you in Phoenix. Take care!
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North Carolina
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2012

Stayed here for a business event at the convention center instead of the high-dollar chair hotels and loved it. Had everything I needed for a comfortable stay. Only two blocks from the convention center so it is the same walking distance as the other big hotels. The hotel manager and the front desk personnel were so kind and accommodating. If going back to Phoenix, this will always be my first choice.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, November 28, 2012
Thank you for the kind review Decafplease! We love hosting our convention center guests and glad you felt at home here. Downtown Phoenix has a lot to offer in terms of hotel accommodations for visitors and as you mentioned are relatively close to the convention center so it beats having to rent a car or pay for parking! Take care in North Carolina and we hope to see you in sunny Phoenix again soon!
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Sheffield
Top Contributor
81 reviews 81 reviews
43 hotel reviews
Reviews in 45 cities Reviews in 45 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 18, 2012

I stayed here for a few nights, the location is central. The hotel is old and historic so be aware of this when you look at staying. Its a little different but this isn't a bad thing its just a change from chains. The room was good and featured everthing I would need along with free wifi. The only negative is due to the city being empty it felt like I was the only person staying there.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, November 28, 2012
Phoenix is up and coming and sorry you felt like the only one in town. Imagine how Marilyn Monroe must have felt when she stayed here when she was filming movies in her time! We do thank you for your business and like to think of ourselves as a different accommodation. We keep our 1920’s vibe going but the wifi is nice, isn’t it? Hotel San Carlos might not be for everyone but thank you again for giving us a try.
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Tucson, Arizona, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 13, 2012

I really can think of no reason to go to Phoenix other than catching a sporting event Downtown (baseball game this time). It is a 2 hour drive so I would like to have a little fun overnight if I end up there. The Hotel San Carlos is a one of a kind in a generic downtown setting. There is plenty of Hyatt highrise plastic joints around, but nothing from Phoenix's past except the San Carlos. It was built in the 1930's and retains clear signs of those times--cool interiors, small functional only bathrooms and nice lighting. The pool is on the third floor (of 7) and is small, clean and very fun to be in, if you like rooftop pools that is(what fool doesn't?). It is very clean and comfortable hotel--some of those old timey places can smell like a hundred year old pack of Marlboros, but not this place. The beds were very comfy, down comforter really nice pillows. The staff was low key, but totally friendly and very helpful (this is a style of service I prefer). The downtown area is pretty dead at night (hardly any shouting bums!), especially since there was a night baseball game attended by 25k fans. I guess they all jump in their cars and head back to the 'burbs ASAP. We did find a restaurant that had good super cheap food (%$ hamburgers that were good--CRAZY), but was a total joke inside (another story). I will be back to the Hotel San Carlos next time I am staying in Phoenix overnight. But just the night, because who wants to pay $20 bucks a night for valet parking in such a dead town? Good luck on fixing up your downtown, Phoenix.

Room Tip: Outside view rooms have a tub and shower (no view rooms have just a shower) Rooms are small, because...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Manager at Hotel San Carlos, responded to this review, November 28, 2012
Thank you for your review and you’re right, everyone does seem to live further out in Phoenix so often a “stay-cation” is in order. We are so pleased to have had your company while you treated yourself to a ballgame downtown and a delicious dinner. Thank you for reminiscing about our historic style which dates back to 1928 when the Hotel San Carlos opened. We like to keep the original makeup of the hotel intact and continue to stand out among our neighbor hotel friends as an oldie but goodie. Good luck to all of your sporting teams and see you when another game rolls into town.
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Additional Information about Hotel San Carlos

Address: 202 North Central Ave., Phoenix, AZ 85004
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #102 of 175 Hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel San Carlos 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hotel San Carlos is Phoenix's only historic bouitque hotel and has been since 1928. Each of our 128 guest rooms has been individually decorated. Hotel San Carlos is convenietly located in the heart of downtown Phoenix's financial,goverment,and entertainment distric, just steps away from many fabulous local Phoenix Attractions.Walking distance of the convention center. We look forwards to having you stay with us and experience a touch of Phoenix history during your stay at Hotel Sand Carlos. ... more   less 
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Also Known As:
San Carlos Hotel
San Carlos Phoenix

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