Great location, but arriving after two flights at 10 pm on a Wednesday to find out my room (non-smoking) not available was disturbing. Only thing they had was smoking, tride to send me to another Embassy, but when we arrived, in bad location and old hotel. Sooooo, back to Biltmore and stayed in the "stinking" smoking room 1-nite. The appologized perfusely, told me no charge for that night and extra Hilton Points. Moved to upgraded non-smoking next 3-days and received cheese/fruit plate next day.
Great location!!!!!, decent breakfast and beverage service, small but nice pool set up.
Charged me for all nights at the end, but adjusted when brought to their attention.
- Also Known As:
- Embassy Suites Phoenix
- Phoenix Embassy Suites
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