We stayed here for one night prior to picking up a motorhome as it was in the area we needed to be in next day.

Check-in staff were friendly and efficient, and told us where everything was. They also pointed out that there was a small extra charge automatically added for use of the room safe, but if you didn't use it you could ask for the charge to be removed on check-out. Local calls to the Phoenix area are free, including to local cell-phones.

When we got to the room, however, we found that although the hotel is now completely non-smoking, our room had previously been a "smoker" and the smell really lingered in the carpet and fabric. As non-smokers, it hit us like a wall as we walked in. Also, although the room had been serviced, someone had left the remains of a take out meal on the desk. This was the last thing we needed after being up for 23 hours, and asked to change rooms.

The girl on the desk was extremely apologetic, and although the hotel was nearly full, switched things around to accommodate us. She gave us a HUGE non-smoking room with a king sized bed and all the facilities you would expect, including a relatively quiet air conditioner. We had a good night's sleep, and found the free breakfast next morning to be more than adequate, with several cereal choices including hot oat, 4 juices, tea/coffee, fresh fruit, yogurt, several breads, scrambled egg, bacon, tomatoes and make-your-own waffles (as English guests who don't really come across waffles, this was a treat).

Checkout was easy, with the charge for the safe being removed as we hadn't used it - we were only there for one night and didn't go out. All in all, what could have been a bad experience was completely turned around through the attitude of the desk staff - thank you Dorothy.