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“Book early and drive!” 2 of 5 stars
Review of Comfort Suites Peoria Sports Complex

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Comfort Suites Peoria Sports Complex
2.5 of 5 Hotel   |   8473 West Paradise Lane, Peoria, AZ 85382   |  
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Ranked #3 of 9 Hotels in Peoria
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Book early and drive!”
2 of 5 stars Reviewed March 21, 2013

All the doors in the room were filthy! I didnt even want to touch them!!! The whole room was shabby and at $200.00 a night this was really unacceptable! The maid hardly cleaned our room after the first night, no trash was picked up or emptied, beds not made and to top it all off we got hacked through the wi-fi! Next year I will choose to drive to the games in Peoria from a more suitable hotel rather than having the "convenience" of walking over to the Padres ballpark.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeoriaAZHotelGM, General Manager at Comfort Suites Peoria Sports Complex, responded to this review, April 1, 2013
Thank you for your review, Lynn. My team and I truly strive to make every stay an enjoyable experience. I apologize that we fell short of our goal during your visit. I have discussed your concerns with the staff and have already taken action to correct them.

I hope you give us another try in future. I am confident you would be very pleased with the results.

Sincerely,

Kim Csernay
General Manager
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74 reviews from our community

Traveler rating
    29
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    20
    3
    1
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ellijay, Georgia
Top Contributor
88 reviews 88 reviews
8 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 18, 2013

The hotel was average considering the other hotels close by. However, because of the cleaner than average property and the extremely friendy and helpful staff I rated it very good. Breakfast was standard for this type of property. Outside lighting was very bright so the room was bright at night, but it made for good outside security. No fitness center on property but the room key acted as a pass to a health club just down the road. Great location for a base to visit around Phoenix.

Room Tip: Rooms on the highway side may have a little more noise, but much less light shining in during the ni...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeoriaAZHotelGM, General Manager at Comfort Suites Peoria Sports Complex, responded to this review, April 1, 2013
Thank you so much for your review Tom. I appreciate your compliments on clealiness of the hotel and also on the extra great staff - it made our day! Also, the bright lights were recently brought to my attention and I am taking action to correct it.

Thank you again! Hope to see you next spring.

Cordially,

Kim Csernay
General Manager
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Lincoln City, Oregon
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2013

The best I can say is that this hotel is close to the Peoria Sports Complex and many restaurants. The room was clean enough and the staff were very friendly. The breakfast was minimal and the same every day. Most Comfort Suites I have stayed at usually do something different each day. The bed was VERY soft and had a hole in the middle so you always rolled into it. Housekeeping was very slow. Both days that we were there they never came to clean the room until after 5:00 in the evening. If you're looking for a hot tub the one that they advertise is filled in with concrete. Don't think I would stay here again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PeoriaAZHotelGM, General Manager at Comfort Suites Peoria Sports Complex, responded to this review, May 10, 2013
Hi Staci,

Thank you for taking the time to review my hotel. I truly appreciate the feedback, both good and not so good. I take your comments seriously and will work to make adjustments where needed. Thank you again for you comments.

Sincerely,

Kim Csernay'
Genera Manager
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San Diego, California
1 review
3 of 5 stars Reviewed March 7, 2013

Very friendly and helpful staff.
No fitness center. Hot tub was filled in with cement and had yellow police tape around it, looked like a crime scene. .
Very close to highway and subsequently loud including at night. Highway side also has numerous ovely bright lights that make the rooms very bright even at 2AM with all curtains pulled.

Room Tip: Stay away from the Highway side!!!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeoriaAZHotelGM, General Manager at Comfort Suites Peoria Sports Complex, responded to this review, April 1, 2013
Thank you for your review, Dustin. I take your concerns very seriously and will be taking steps to correct what we can, such as adjusting our lighting not to shine so closely to our rooms. Our hot tub retrofit is now complete and the tape has been removed. I appreciate the compliment to staff and have shared it with them.

Thank you again!

Sincerely,

Kim Csernay
General Manager
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Salem, Oregon
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 8, 2013

This is my 4th time to Phoenix and our second time there for a NCAA Football Bowl Game with our mighty University of Oregon Ducks! While the University of Phoenix Stadium is technically in Glendale, we prefer to stay about 9 miles north in the suburb of Peoria right off AZ101 - and about 20 miles from the Phoenix Sky Harbor Airport. This was our first time in the Comfort Suites at this location. We normally stay at the Residence Inn or Hampton Inn (both 1 block away).
The hotel itself is OK. Not a lot of frills, but functional and clean. The entrance to the hotel needs an update...badly! Upon arrival, we thought it was a side or back entrance! A single, 7-11 style swinging metal-framed glass door with a microscopic vestibule (where they store the two luggage carts), followed by another convenience store-style door must be navigated before reaching the front desk. Not the most inviting of entrances.
The king room mini suite is very large with a divided room and a separate sofa sleeper and coffee table.
I LOVE the number of outlets in the rooms!!! With the camera, cell phones, Garmin GPS, and laptop, we fill up outlets quickly - and having to move furniture and unplug coffee pots/lamps, etc. to plug in the cell charger is a royal PITA! The desk had 4-plug station, including 2 USB jacks that could also power devices. The desk chair was fairly cheap, squeaky and not comfortable and could only be adjusted for height. Surprisingly, there was no adjustment for reclining the back or the seat. (A low-cost improvement suggestion...)
The bed was comfy, but could use 2 more pillows. We always bring one of our own to fool our heads into thinking we're still home.
The AC/Heat was easy to regulate and fairly consistent. Our room was on the highway side. You might ask for a room on the other side of the hall, if road noise keeps you up.
Bathroom was clean and there were plenty of towels. Housekeeping staff kept the rooms looking nice upon our return from daily activities.
TV was a decent flat screen with plenty of channels. Remote worked fine and had big, easy to read buttons.
Closet had plenty of hangers. Dresser was large enough for our 5-day stay.
The problem with most hotels that offer a "Complimentary Breakfast" is that it is usually limited to a carbohydrate smorgasboard on styrofoam plates with a hard-boiled egg or canned sausage gravy for your protein options. The room is usually minimally furnished, undersized and lacks much of a view or natural lighting. We opted for local restaurants for breakfast instead (see my review of The Good Egg).
Front desk staff were either understaffed or had other things to do besides be at the front desk. We frequently saw the "I'll be right back. I'm helping another guest" sign. When we did see them, greetings were sparse, timid and not as inviting as they could be. When asked for directions, they were helpful and knew the area fairly well.
The price was excellent! While hotels closer to the Stadium, in Phoenix and Scottsdale shot easily over $250/night, we stayed here for about $120 per night (incl. taxes). We had a rental car, so being a few miles away was not a deterrent. Everything we needed for our trip (restaurants, fuel, groceries) were within walking or short driving distance.
We would stay here again, but would try our go-to hotels (Hampton or Residence Inn) first.

Room Tip: Ask for a room on the 3rd floor and away from the freeway side of the hotel.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeoriaAZHotelGM, General Manager at Comfort Suites Peoria Sports Complex, responded to this review, January 31, 2013
Thank you for taking the time to review my hotel. My team and I strive to make every guest expeience the best it can be. Your honest feedack is greatly appreciated!

Sincerely,

Kim Csernay
General Manager
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Phoenix, Arizona
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 5, 2012

I live pretty close to this hotel stayed here for a couple nights and will definitely be going back. Room was spacious, comfortable and clean. Staff was very friendly, breakfast had lots of options. cant wait to go back to this location

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeoriaAZHotelGM, General Manager at Comfort Suites Peoria Sports Complex, responded to this review, January 3, 2013
I appreciate you taking the time to review my hotel. So happy to hear you enjoyed your visit and look forward to your return!

Sincerely,

Kim Csernay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vista, Ca
Top Contributor
291 reviews 291 reviews
90 hotel reviews
Reviews in 107 cities Reviews in 107 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed November 17, 2012

A generic Comfort Suites. Standard king room but it did have not only a desk area but also aonther table with 2 chairs in the sitting area along with the couch. Decor is pretty bland and getting a little dated. Standard Comfort Inn type breakfast, nothing special. Everything worked and was clean.

Room Tip: Get a high floor away from the freeway since the hotel sits right at the exit ramp.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeoriaAZHotelGM, Manager at Comfort Suites Peoria Sports Complex, responded to this review, December 5, 2012
I am so happy you came for a return visit! Thank you for taking the time to submit your review. Hope to see you again.

Sincerely,

Kim Csernay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Peoria Sports Complex

Address: 8473 West Paradise Lane, Peoria, AZ 85382
Phone Number:
Location: United States > Arizona > Central Arizona > Peoria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Peoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Peoria Sports Complex 2.5*
Number of rooms: 79
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Also Known As:
Comfort Suites Peoria Sports Complex Hotel Peoria
Peoria Comfort Suites

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