Checking in at 9PM we were directed to a room on the first floor; first set of keys did not work....back to the desk for 2nd set (in 100* @ night weather) to find that the room was unmade, bed had a bloody pillowcase on the bed, wet towels on the floor. Now we have wised up and call the front desk for a new room! Directed to a new room on the 2nd floor & someone will meet us with keys. Up we go in the elevator dragging our luggage behind. Cannot find this room, finally someone call out to us "Hey, you have to come back down the elevator, the room you have does not have an elevator!" Really?? So we will be dragging everything up stairs? Apparently, with this kind gentleman's assistance.
Good news! The AC is working. The Master side of this unit is very long on style and short on function. That, of course, is a personal opinion but weird light switch placement, showers that flood the floor unless aimed at the wall (the suggestion of the hotel engineer!) blackout curtains that almost work, are functions I expect. The 2nd day I was summoned to pick up a parking pass that was not issued upon check in. Don't want to be towed! And I needed to get the keys re-done AGAIN as they worked the room but not the pool gate...sigh! So to get the parking pass I visited with Kathleen who gave me the "property pitch"...OK thanks I understand this is a time share! Now I am off to the desk for my 4th set of keys....I wait while other guests are assisted & now it is my turn and the desk person picks up the phone. This is my PET PEEVE!! I am a person standing here in front of you and you pick up the phone? You never know I could be there to give you money or order a service. That did it for me. I called the manager who was very sorry for all my trouble and offered to "do something to make my stay better what would that be?". I never understand why it is the customers problem to tell management what would make their stay better....maybe this IS part of the problem??....my reply was she would know what the hotel thought was appropriate. We did received a 25% off coupon for the cafe. So I assumed that her thought was: me spending more money at her property would be good for me.
We were constantly reminded of "the owners vision". Perhaps he needs to come and really take a look. Missing pool tile, seriously un-even flagstone for a pool deck, ripped cabana coverings do not add to the experience at all.
Unless you MUST stay in this part of Peoria go elsewhere.
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- Also Known As:
- Cibola Vista Peoria
- Cibola Vista Hotel Peoria