We visited this place twice so far. The resort is very nice, my kids love swimming in the pool. They have water slide but my kids are too young for that. We weren't too happy with our first stay last year because in the bathroom, the water was dripping from the ceiling so we called but no one came. The water was dripping from the vent on the ceiling so we placed a big towel on the floor. No one ever came and we just got an apology after making a formal complaint. We visited last month again and it was okay. But the staff at the pool bar was very unprofessional. Pool bar is located at the adult only pool so if you have so much to take to the big pool it's a little inconvenient. One of the staffs told me they deliver to the pool but the staff at the pool bar was very rude so I've decided to just take it. First I ordered lunch for my family and my friends. One of the order was missing but he was quite rude in checking the receipt and the order as if I was lying. Then I made a second trip to the pool bar to order whiskey on the rock for my husband and he made me wait for so long. When he got my order finally he made the drinks and told me to wait. And he disappeared for so long as the ice was melting. He was very rude and it felt like he was being a racist. He was laughing and being polite to other guests but to me he just made me wait and wait. I didn't complain but that ruined my day. A nice gentleman noticed I was very pissed off and I guess he told the staff something on his way out because the staff came and apologized and didn't charge me for the drinks. I would rather pay for my orders and get a good service. Getting the free drinks after that unprofessional service certainly didn't make me feel better. The drinks were like water anyway after all that ice melted so my husband threw it away anyway. I would go back to the resort but I wouldn't go back to the pool bar or talk to any other staffs. Please train them!!!
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- Also Known As:
- Cibola Vista Peoria
- Cibola Vista Hotel Peoria