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“Awesome płace!” 5 of 5 stars
Review of Kohl's Ranch Lodge

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Kohl's Ranch Lodge
3.0 of 5 Hotel   |   202 South Kohl's Ranch Lodge Road, HC-2, Box 96K (mail), Payson, AZ 85541   |  
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Ranked #2 of 11 Hotels in Payson
Surprise az
1 review
4 helpful votes 4 helpful votes
“Awesome płace!”
5 of 5 stars Reviewed February 17, 2013

We stayed feb 14th 2013 to the 17th for our wedding anniversary. Friendly awesome staff. Good food! The environment is so cozy and welcoming. We are for sure booking again to bring our kids and other family member this year. We stayed in a a studio it was nice and clean!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Kohl's Ranch Lodge, responded to this review, February 19, 2013
It is important to us to create a relaxing “home-like” atmosphere at Kohl’s Ranch Lodge and we are delighted to read that you have enjoyed your stay at our resort. Thank you for your feedback; we hope to see you again soon!
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220 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2013

My husband and I stayed at Kohl's Ranch this past weekend and it was terrific!
We stayed in a Studio room, nothing fancy but clean and comfortable. Everyone is very friendly! We had dinner and breakfast at the restaurant and the service was great and the food was very good. Friday night they had all-you-can-eat fish&chip that my husband definiitely enjoyed and Saturday night they had smoked prime rib that was delicious. We had drinks in the Saloon right next to the restaurant and it was very welcoming. One could stay at the Ranch there whole stay and be very happy becausze there is so much one can do. Work out, hike, ride horses, hang out by the pool, play horseshoes, relax, walk along the creek.... It was raining when we were there but we still had a wonderful time. There is a big loft in the lobby area where one can hang out and read, relax, play games, watch TV etc. We definitely plan on returning to Kohl's Ranch!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
87 reviews 87 reviews
15 hotel reviews
Reviews in 37 cities Reviews in 37 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed January 22, 2013

I stayed at Kohl's Ranch Lodge in March, and I had a great stay. I chose one of the duplex (maybe it was a triplex) cabins for my stay. The cabin was clean, and we enjoyed it. We had dinner at the Zane Grey dining room, and I had the best BBQ ribs and buttermilk biscuits I've ever had (shhh - I live in Georgia - don't tell anyone here I said that!)

Not too far from the Lodge was an animal rescue ranch we visited, and there is also Tonto Natural Bridge nearby. It's a must-see for nature lovers and hikers. I am sure someone at the front desk can give you directions.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Kohl's Ranch Lodge, responded to this review, January 28, 2013
Thank you for sharing your thoughts about your March 2012 stay here at Kohl’s Ranch Lodge. We were very delighted to hear that our accommodations and food served at our Zane Grey dining room met, if not exceeded your expectations. The tips you provided for future guests is also much appreciated. We hope to see again soon when you have a chance to visit Payson again!
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Lawrence, Kansas
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed at the Kohl's Ranch Lodge over Christmas this year. The location is approx. 18 miles from Payson, Az and located in the Tonto National Forest. The setting of the Ranch is remote, yet you have easy access to Payson. The Ranch has a motel side as well as several cabins on the property. We were located in the motel side as we had our two Bichons with us. There is ample parking. The staff was extremely helpful and courteous, seeing that all of our needs were properly attended to.
The Ranch has horse stables on site, basketball courts, swimming/hot tub, horse shoes, volleyball, bocce, and the lobby has a nice log cabin feel with a large fireplace. The staff has an outdoor fire pit in the evenings to roast smores for guests.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Owner at Kohl's Ranch Lodge, responded to this review, January 12, 2013
We’re delighted to read that you enjoyed your recent stay at the Kohl’s Ranch Lodge – thank you for your review! We strive to provide an excellent standard of service to our guests, and we’re really pleased that our team were able to provide you with all the help and information you needed during your stay.

We hope that you’ll choose to return here for another vacation – we look forward to seeing you again!
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San Diego, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2013

We just spent a week at Kohl's Ranch and had a lot of fun. It was snowing when we arrived which was amazing since my daughter, her friend, and I have never seen the snow. The cabin was really nice and since we are time share owners, we were able to bring our dog. He truly vacationed with his bed in front of the fireplace. The only thing with the cabin was that the dishes weren't really clean we we got there. Not too much of a problem though since there was a dishwasher. It just looked like they had been sitting for awhile so were dusty. There was also only one frying pan so we had to ask for another one in order to cook. I recommend cooking because the food at the steakhouse wasn't very good. It was all served on the cold side. Everyone was so friendly though and we really enjoyed our stay. Anything we needed was taken care of right away and with a wonderful smile.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Kohl's Ranch Lodge, responded to this review, January 9, 2013
Thank you for sharing you and your family’s thoughts about your most recent stay here at Kohl’s Ranch Lodge. We were glad to hear that our accommodations, amenities, customer service and staff met, if not exceeded your family’s expectations before arrival. We were also delighted to hear that our staff went above and beyond in providing exception customer service. Please accept our apologies for not checking your kitchen amenities to ensure for both quality and quantity. This will be addressed with our housekeeping staff. Your feedback about the temperature of the food that was served to you in our steakhouse is appreciated, as we want to make sure this is properly addressed with our chef and kitchen staff. Hope you, your daughter, and her friend enjoyed your first snowfall experience. We look forward to being able to provide future exceptional vacation experiences for you and your family/friends!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2013

“What a mismanaged dump"
Well we stayed for 5 nights. Umm we were told we would get a fireplace room the morning of arrival. The front desk guy Don was super rude and acted as if i were lying when i told him this. He was a jerk with a chip. He told us we would be fine and that it wasn't that bad, as he lives in a storage unit in Payson. Sounds like a personal choice to me.

The TV was a 46 flat screen (very nice) with a fuzzzzy picture all week. I am uploading pics.

My wife and i went in the hot tub and at 9 pm this creepy employee came out and said " I'm kicking you guys out" he the sat down 2 feet away and stared at my wife like a deranged maniac at the edge of the hot tub. My wife looked at me with a fear so I then asked him to remove himself so my wife could have a decent departure. He asked me how far i wanted him away. We are in our mid 30's and are pretty easy going but this was creepy. Rooms were dusty and dirty. Bathrooms had dry rot and warn carpet. Stayed 5 nights and our room was never cleaned, and we were never asked.

Diamond Resort well perhaps a cloudy, yellow, poorly cut stone. I would not stay here again.

On the good side, heated dog kennel was nice. House keeping supervisor was nice. Snow and outdoor grounds were nice. Saloon was nice and drinks were super affordable. Lot of placed to choose from, this is one to pass on.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Kohl's Ranch Lodge, responded to this review, January 10, 2013
We are very sorry to hear that your stay here at Kohl’s Ranch Lodge did not meet your expectations, and that you were disappointed with the customer service, accommodations, and amenities. We always strive to deliver exceptional hospitality, genuine customer service, and offer quality accommodations to each guest that stays with us, and we were very concerned after reading your review in that we did not meet these expectations. The behavior and treatment of you and your wife by our front desk and security staff is not acceptable by any means, and will be addressed internally to ensure this type of behavior is not repeated again. Please be aware that as we are primarily a Vacation Ownership resort, housekeeping services are provided (free of charge) for 5 days or more only. We are very sorry that your room was not cleaned while you were here. This should have been done on the 3rd day of your 5 night stay. If brought to the attention of our front desk, they would have more than happy to send someone to your room to provide this service. If you are willing to give us another chance, we are extremely confident that your next stay with us will be much more enjoyable and even exceed your expectations. We sincerely appreciate your business with us and wish you the best on all your future travels.
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Chandler, Arizona
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 31, 2012

Payson is only an hour and a half from the East Valley and Kohl's Ranch is about 20 minutes east of Payson. The ponderosa pines smell good and help provide the clean mountain air. Kohl's is a great place for kids with a creek, horseback riding, lots of grassy areas to play, a pool, hiking and s'mores at night. I enjoy bird watching, hiking along the creek and reading on the deck of the two bedroom creek side cabins. It was fun to play board games in the evening when the kids were with us. There is a sport court for tennis and basketball and fishing in the creek. There are also lots of crawfish in the creek.
Kohl's has been an annual vacation spot for us for over 20 years. The kids loved it growing up and my husband and I still enjoy at least a week there each year. We usually get a week in one of the rustic two bedroom cabins because of the large deck with private hot tub and the creek views. We took our dog for years and paid a little extra to have her with us in the cabin. There is also a kennel which is free.
The two bedroom cabins we like have only one bathroom and a small basic kitchen but there are more modern two bedrooms with two baths and a dishwasher. The lodge rooms are all studios or hotel rooms and there is not a lot of room for groceries if you plan on cooking.
I would give the ranch 5 stars except that means luxurious accommodations to me and this is definitely a rustic feeling place. The food in the on site restaurant is very good and there is a saloon with the same menu. Cell phone service is better now but there is free land line service provided. We were able to access wifi from our lodge room but the cabins are less likely to get a signal. Kohl's Ranch is a wonderful place to get away for a couple of days or a week.

Room Tip: Ask for a creek view if you stay in the lodge. This resort is a timeshare.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Kohl's Ranch Lodge, responded to this review, January 3, 2013
Thank you for sharing your thoughts about your most recent stay here at Kohl’s Ranch Lodge, and an even bigger thank you for coming back each year for the past 20 years! We are extremely grateful that we have been able to provide you and your family wonderful memories and experiences that will last a lifetime. Your tips for our future guests will be extremely helpful for them as they plan their vacation here. Here’s to another 20 years of continued and long lasting memorable experiences!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kohl's Ranch Lodge

Address: 202 South Kohl's Ranch Lodge Road, HC-2, Box 96K (mail), Payson, AZ 85541
Phone Number:
Location: United States > Arizona > Payson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Payson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kohl's Ranch Lodge 3*
Number of rooms: 66
Official Description (provided by the hotel):
When you first arrive at Kohl's Ranch Lodge in Payson, Arizona you will be sure you have truly cornered a little piece of paradise. The location is what creates this setting, which borders on perfection. Kohl's Ranch Lodge is at the base of the Mogollon Rim and on the banks of Tonto Creek. All of this comes together in the largest Ponderosa Pine Forest in the world. This stunning, off the beaten path section of Arizona's back country was made most famous by author Zane Grey, who stirred up vivid imagery of a striking land throughout his tales of the Old West. Not to mention, the people here are known for their historically famous, western hospitality. You will revel in the casual and friendly atmosphere that makes each stay here an inviting experience that leaves visitors wanting to come back for more. Enjoying Payson, Arizona: This area has been dubbed the "heart of Arizona" because of its history and scenery. It is truly a stunning and unpredictable back country area of Arizona. Here, you may even experience snowfall in winter months. While you are staying in your subtly elegant surroundings, you can enjoy a multitude of activities. This is an area that was practically made for experiencing horseback riding along the dusty trails. Of course, this also means the country is ideal for similar activities such as hiking. Most of the area surrounding Payson is the Tonto National Forest, part of the United States Forest Service, so you will find a well-maintained park service to enjoy for many of your outdoor adventures. Other areas are under the jurisdiction of tribal governments, which means they are also kept up. In some areas, fishing is another very popular outdoor event to enjoy. From the Tonto Natural Bridge to the Tonto Natural Bridge State Park to the Tonto Apache Indian Reservation, you will find scenery and activities in or around Payson, Arizona to fill your days. Kohl's Ranch Lodge Accommodations: After a long day of hiking, biking or fishing, you may want to simply relax and unwind in your private room, maybe even bask in the air conditioning and watch a movie on the DVD player provided in each room. You can also enjoy the outdoors without ever leaving the grounds. Serve up some BBQ from the cookout area and soak or swim in either the outdoor hot tub or heated outdoor pool. You will love your time at Kohl's Ranch Lodge. ... more   less 
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Also Known As:
Kohl`s Ranch Hotel Payson
Kohls Hotel Payson
Kohls Ranch Lodge
Kohls Ranch Az

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