I booked the stay for one night. Unfortunately I had to cancel. Grey Hackle's cancellation policy is you MUST cancel 7 day prior. Since it was only 24 hours I would be charge for my $90 one day room rate. Instead I was charged $371.88. When I called 2 weeks later regarding the over charge, the explanation was they did not know how to reverse an over charge. So instead they charged me again. Even after this problem, their customer service was to insist they still charge the cancellation fee. This incident lead me to believe my credit card had receive fraud charges that I am still working on correcting and a month later I am still waiting for my credit from Grey Hackle. I now am going to have to send them a demand letter and possible file a small claims suit. BEWARE of giving these people your credit card number.



