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“Love this place!” 5 of 5 stars
Review of Grey Hackle Lodge

Grey Hackle Lodge
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Grey Hackle Lodge
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1441 E. Christopher Creek Loop, Christopher Creek, Payson, AZ 85541   |  
Hotel amenities
Chandler, AZ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Love this place!”
5 of 5 stars Reviewed August 10, 2011

A group of friends and my boyfriend and I stayed a Grey Hackle Lodge for the weekend. We had such a great time! The cabins are clean and cozy and the property is full of trees and very peaceful. The thing I liked best was that the cabins are all set up in a circle with a common area in the middle. This allowed each couple to have separate cabins but still be close together. We had a blast telling stories around the campfire at night and even made friends with some of the other guests. We will definitely be back!

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    18
    11
    1
    1
    5
See reviews for
13
15
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Mesa, Arizona
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 26, 2011

Stayed in Cabin # 11
Bedsheets were "used" and "stained" prior to use
Coffee grounds were left in the carafe from an old customer, and looked like moss covered slimy blueberries. Had to wash and boil it before use!
Cot frame was broken, so our little guy slept on the mattress on the floor
Sofa sleeper was broken
Refrigerator was full of water on the bottom. We wiped it up before putting in our food--but it dripped the whole time onto our bread and food items. The shelves were all broken off the door.
Mat at the front door, probable wasnt ever picked up and shook out.
Rugs were filthy and the cabin has a very sour smell
Windows were filthy
It was the dirtiest most disappointing place I ever stayed at. How can they stay in business?

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGreyHackle, Owner at Grey Hackle Lodge, responded to this review, July 28, 2011
Hello.

I would like to respond to this review with just 5 simple comments:

1- There were people in this Cabin that departed the same day that these new guests were arriving and they had a great time with zero complaints.
2- We have new guests in this Cabin that specifically requested it and have booked for 2 weeks.
3- Had we been notified of any would-be concerns we'd have promptly and happily addressed and remedied the best we could.
4- If it was so bad why would they stay even one night, let alone two nights? How could they stay if the concerns were real, especially given the "completely unacceptable" claim?
5- We received a scathing email from this customer with an specific threat of "give us our stay for free or else".

I hope any potential guest will look at our other reviews and just think this particular one through and come to your own conclusions. We are not perfect, but we do provide a nice place and are working hard at making continual improvements.

Thank you for reading our response.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2011

Cabin was more like a shed. No A/C in late June. Got close to 90 degrees in the afternoon. TV didn't work. Bed was uncomfortable. Camping would have been more comfortable. With the price of this place, I could have stayed at one finest resorts in the state of Arizona. This place never again!!

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGreyHackle, Manager at Grey Hackle Lodge, responded to this review, July 13, 2011
Hello. As you can see this review is out of character with our other reviews. I'd like to respond to the comments made point by point so that nothing is missed.

1- "Cabin is more like a shed" - While this guest did choose one of our smallest cabins it is not a shed. It has a kitchenette, a bathroom, etc. We have current full pictures showing the entirety of each unit on our website.
2- "No A/C in late June...90 degrees" - No lodges up here have air condition as it rarely ever hits 90 degrees and at night it usually drops to the 50s. We do provide fans if they are requested.
3- "TV did not work" - The TVs at this lodge come with DVD players, and we loan out 300 different movies for free at the front desk. Our website clearly states there are no TV channels.
4- "For the price could've stayed at finest" - The "finest" places are on average double to quadruple any rates here.

In summary- We are of course not happy that this guest did not have a nice time, but I think this is more a function of a guest having different expectations than what we actually provide. We are not for everyone, nor do we pretend to be. However, the overwhelming majority of our great guests have a terrific time and some even come here purposefully to not have TV channels.

Thanks for reading our reply.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2011

Living in central Phoenix, the Grey Hackle Lodge is a perfect getaway for an extended vacation or a one-night escape. The Lodge is just a 15 minute drive from Payson, yet once there you feel the seclusion of the woods with the Lodge now off the Christopher Creek loop. "The Hackle" is roomy, clean and convenient as they supply the silverware and cooking equipment you'll need for a home-cooked meal. Grills are out in the common area to cook the fish you caught at one of the many nearby lakes while you mingle with other vacationers. Basic amenities are all supplied from dish soap to toilet paper to free dvd rentals. The Hackle is very dog-friendly with their fenced-in dog-run so your furry family is welcome. Two restaurants and the Tall Pines Market all within a stone's throw of the Lodge to purchase food, drink, newspaper or fishing poles you may have forgotten to bring.
Bring a flashlight for that late night walk and enjoy!
Ingrid
Phoenix, AZ

Room Tip: Make reservations by phone not online
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  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2011

My husband and I have been going to Christopher creek even before we were married. (some 28 years now). We are never disappointed. Grey Hackle has always been our "get away" as the atmosphere is quiet, fishing and restraunts are within walking distance. The restraunt right across the street is small but the view of hummingbirds is huge! I recommend you get a cozy cabin for those escapes from the kids and other distractions.

Room Tip: Ask for a cabin. They are small, but well worth it
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  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 4, 2010

My family headed to Grey Hackle Lodge for my husband's birthday, and we had a wonderful time. It was a quiet area with great cabins. We stayed in cabin #1, and loved it. It was nice and cozy and just what we were looking for. We are looking forward to staying at Grey Hackle again!

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2010

My girlfriend and I really enjoyed ourselves while staying at the Grey Hackle Lodge and the staff were very helpful and courteous.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grey Hackle Lodge

Address: 1441 E. Christopher Creek Loop, Christopher Creek, Payson, AZ 85541
Location: United States > Arizona > Payson
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 9 Specialty Lodging in Payson
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
Beautiful Grey Hackle Lodge Cabins nestled in the mountains of Central Arizona in wonderful Christopher Creek. ... more   less 
Also Known As:
Grey Hackle Hotel Payson

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