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“Service really does make the difference” 5 of 5 stars
Review of JW Marriott Camelback Inn Scottsdale Resort & Spa

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JW Marriott Camelback Inn Scottsdale Resort & Spa
4.5 of 5 Resort   |   5402 E Lincoln Dr., Paradise Valley, AZ 85253   |  
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Ranked #1 of 4 Hotels in Paradise Valley
Billings, Montana
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Service really does make the difference”
5 of 5 stars Reviewed April 18, 2013

My husband and I recently stayed at the JW Marriott and to be honest I was a little skeptical about my choice. We don't usually stay at Marriott's, and I was afraid the 4.5 to 5 star experience I was looking for wouldn't be there. I was wrong. From the minute I saw the beautiful grounds, flowers, and fountains, I knew this was a special place. The outdoor spaces and the staff really "make the place". The rooms are average and very comfortable. We, however, hit the jack pot because on our second day I asked if they had a King bed instead of the 2 doubles we were given, and we were upgraded to a HUGE 2 bedroom "villa" with our own private pool! Absolutely incredible accommodation. The staff as mentioned were top notch. Kyle (at the front desk), Jerry (on the cart), and all the staff in the restaurant and at the pool were amazing. Very friendly and would do anything to make your stay more pleasant. With all of the resorts in the area I would say definitely give this one a look if you enjoy excellent service and beautiful surroundings.

Room Tip: If you need to rent a car, and you will probably will, there is a Hertz office right on the property...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,211 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
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Bozrah, Connecticut
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2013 via mobile

I travelled to Scottsdale on business in mid-April and had the good fortune of staying at the Marriot Camelback Resort. The grounds are spectacular, cactus in bloom and flowers everywhere. The staff has been excellent, friendly and efficient. The room has the expected great Southwest decor, a great comfortable bed and a roomy bathroom with double sink and spacious walk-in shower. The food at each of the business breakfasts and lunches was terrific. While I did not eat at any of the restaurants, I did have room service for dinner 4 nights and breakfast one morning. Each was the best room service meal I have ever had. The vistas surrounding the hotel were amazing. All in all this is a facility I would return to at the earliest possible opportunity.

Stayed April 2013, traveled on business
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Chesterfield, Missouri
Top Contributor
132 reviews 132 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 17, 2013

Came with hubby, who had a 4 day conference at the end of the week--arrived 3 days early for relaxation. This resort was everything promised. (We don't golf, so no golf opinions). Beautiful views of the mountain, lovely landscaping, clean and orderly, friendly and helpful staff. We had a spacious room with a comfy bed, two sinks--one outside of bathroom and we also had a nice little patio. We were in the middle of the resort near the pool. We loved the staff and food at the pool. The spa staff and restaurant there were great--had massages and mud wrap--very nice facility. The pool at the Spa is very nice also and you can use the facilities all day when you book a treatment.
Car parking is free, so get a rental car to explore Scottsdale--lovely shopping and restaurants.
LOVELY mass at the nearby Catholic Franciscan Center on Sunday--very friendly people there and many mass times to choose from.
We used the Concierge who was very helpful to book a trip to the Grand Canyon which turned out great--pricey, but great trip, flew to GC with WestWinds.
MEETING facilities were very good, again with helpful staff.
We loved that there are free washer and dryers available, too.
All in all a great stay in a beautiful place.
RESORT IS HUGE, plan on walking!
The gift shop staff was also nice, and they had some reasonably priced nice things.

Room Tip: Center of the resort near the pool is a great location
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 16, 2013

This is my 3rd time staying at this report and I am a Marriott Gold member, so am used to the quality of the Marriott brand. First, I found the staff at this hotel to be super helpful. We checked in fairly early, and the room selection was limited. We were given a room at the back of the property, which was quiet, but definitely needed to be updated. The fridge looked like it was from the 70s and the bathroom was tiny. Also, the maid service tended to arrive between 2-3pm each day, which was a little late for comfort. That, and the restaurants being very busy for dinner are the only reasons this did not receive 5 stars. At the price, I just feel there are some better options in the Phoenix area. Otherwise, the pool area, the upkeep of the amenities, the tennis courts, the food quality etc was excellent. I would stay there again, if there were not better options available (e.g. I prefer their desert ridge property, which has comparable pricing, but I feel is a better resort).

Room Tip: 53X are at the back of the property. slower maid service.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Resort_Leadership, Manager at JW Marriott Camelback Inn Scottsdale Resort & Spa, responded to this review, April 18, 2013
Thank you for your honest review! We are glad you enjoyed your stay. With our bathroom and minor room renovations, beginning next month and ending in October, we hope you will be able to come back and give us a 5-star review next time!
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South Amboy, NJ
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 13, 2013

We were looking for a warm spot without the Spring Break crowd. This resort was perfect. Warm weather, beautiful grounds. Problems at check-in as we booked a package through United Airlines that included several amenities but the hotel was unaware of them. Despite having provided the Front Desk Clerk with a copy at check-in, we were charged for things we shouldn't have been. Attempts to rectify led to further problems. Problem seemed to be inefficient staff at desk. Air conditioning in room didn't work; contacted front desk; offered a course in operating the thermostat---insulting; after 3 nights of a very warm room, thermostat was replaced.
Pool was great; pool staff superb!! They truly went out of their way to be personable, accommodating and efficient! Can't say enough about them.
Despite the issues above, we had a great time and will definitely give them a chance to redeem themselves by returning.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Leadership, Manager at JW Marriott Camelback Inn Scottsdale Resort & Spa, responded to this review, April 18, 2013
Thank you for your review. We are sorry about your problems with your room package and the thermostat. We have passed along the comments to the corresponding departments. We have also passed along your great comments to our pool staff! Despite your issues, we are glad you enjoyed your stay with us and hope you can come back and stay with us again.
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monkton
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 11, 2013

Nestled in Camelback Mountain, the inn dates back to the 1930's. The rooms are very nice and spacious with wonderful views. The service is extraordinary. The spa is excellent. And the outdoor fireside seating is plentiful and a treat any time of day. Live music in the evening.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2013

The property is beautiful. The pool is quite nice. The conference space (I was there for a 200-300 person or so event) was adequate. It's close to the airport, and it has two golf courses.

Unfortunately, it's a bit of a hike to get to any restaurants that aren't at the property itself, and I had one terrible dinner and one mediocre dinner there.

Another positive: they have live music some nights in their outdoor bar area, and the musician was very good and also very friendly.

Front desk staff was average to above average for this kind of property.
Rooms are huge, many of them have decks.

Room Tip: Get a second story room -- they have much better decks.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Camelback Inn Scottsdale Resort & Spa

Address: 5402 E Lincoln Dr., Paradise Valley, AZ 85253
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Paradise Valley
#1 Romantic Hotel in Paradise Valley
#1 Spa Hotel in Paradise Valley
#3 Business Hotel in Paradise Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Camelback Inn Scottsdale Resort & Spa 4.5*
Number of rooms: 453
Official Description (provided by the hotel):
Unrivaled among Scottsdale resorts, JW Marriott Camelback Inn Resort & Spa remains faithful to its storied history while boldly embracing the future. Located on a breathtaking 125-acre campus beneath Mummy Mountain, this stunning luxury resort features a hacienda style entry, casita guest rooms and impressive amenities that leave guests with the thought of "In all the world, only one..." In addition to 24-hour room service guests can indulge in the fresh restaurant offerings including Rita's Kitchen, R Bar, featuring live music and inviting fire pits, or the famed BLT Steak. Golfers will enjoy 36-holes of championship golf at Camelback Golf Club or instruction from the Advantage Golf School. Spa-goers can unwind at award-winning Camelback Spa with a signature spa treatment, or poolside beneath a cabana while overlooking Camelback Mountain. When you are ready to discover the local area, allow the professional concierges to compliment your interests with the perfect activity or attraction. It's easy to understand why families, business luminaries and leaders alike return to Camelback Inn year after year. ... more   less 
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Also Known As:
Jw Marriott Camelback Inn Scottsdale Hotel Paradise Valley
Jw Marriott Camelback Inn Scottsdale Resort And Spa
Jw Marriott Scottsdale
Camelback Hotel Jw Marriott
Marriott Scottsdale
Scottsdale Marriott

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