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Sanctuary Camelback Mountain: Traveler Reviews


Sanctuary Camelback Mountain
5700 E McDonald Dr., (Formerly Ranch on Camelback Mountain), Paradise Valley, AZ 85253
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Traveler Reviews

85% Recommend
4.5 of 5 stars 148 reviews
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The problems with a spa that has local members

Sanctuary Camelback Mountain

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2 of 5 stars
beav16 32 contributions
Payson, Arizona
Dec 27, 2006 | Trip type: Family
5/9 found this review helpful

I was looking forward to spending Christmas at Sanctuary. I had heard good things about the location and service level. Their spa offered some unique treatments and their restaurant, Elements, was supposed to have great food and views. My 26-year old daughter joined me for a few treatments. We both had wraps and facials. The women's area was smaller than I expected. There was a small jacuzzi and a eucalyptus steam room. There were plenty of showers and restrooms. They only had one private dressing room which I would be using because I am a modest person and don't typically walk around naked in public with strangers. Anyway, the facial (the Vie age concept) was one of the best I ever had (not cheap, though). My daughter and I wanted to eat at Elements but were told not to shower for a while after our two treatments so we had lunch brought to us in the women's lounge area. The food was only so-so and not exactly what was ordered. Either they need to fix the menu or stick to it.
Then it was time to get ready for afternoon Christmas festivities with the rest of the family. I tried using the single dressing room but was rudely infringed upon by a local spa member who moved my things out of her way and barged in when I was dressing with the door closed. Apparently the staff tells me that they cannot fix the lock because there is a storage closet in there that they must have access to. When I pointed out to the lady that this was a private dressing room, she told me that was tough and that she was in there too. It descended from there into her insulting me and calling me a freak. Needless to say, this ruined my relaxing morning in the spa. What a waste of money for the treatments. There was an employee in the lounge but she did nothing. When I checked out, I told the lady at the front desk what had happened and they discounted my services. I am aware that a spa cannot be held responsible for the conduct of the persons using their facilities, but some simple changes would have avoided the entire encounter. They need to either move their storage closet and put a lock on that door, provide more private dressing rooms or put a sign on that door that says please knock when closed or do not disturb, etc. The overt meanness and lack of consideration of that spa member still haunts me two days later (probably because I have never experienced such a things in my 40+ years of my life). Perhaps the other answer is to not go to a spa that can have local members. This probably changes the atmosphere of the place and makes them think they "own" it and can be rude to guests. Unfortunately I will not be back which is sad because while the treatment was great, I don't want to risk another stressful experience.

  • Liked — View
  • Disliked — Cost
  • Tips/Secrets: — Don't go to the spa if you are modest.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay December 2006
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since February 03, 2004
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $280 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A Wonderful December Vacation

Sanctuary Camelback Mountain

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5 of 5 stars
vmysmd 3 contributions
seattpe
Dec 24, 2006 | Trip type: Couples
1/1 found this review helpful

As opposed to some reviewers we went to Sanctuary to relax. It was exactly right for that. There were rules about cellphone etiquette and I liked the lack of computer usage/attachments to work. This is not a business hotel but one to Relax at.

The spa and gym were very nice. There was a wide assortment of classes to partake in, so if you're looking for a work out/fitness vacation, this hotel surely fits the bill.

In terms of service, it was wonderful. While the weather was a bit chilly, we were the only people at the hot tub and there was still service staff who brought us water and were ready to wait on on us. The restaurant Elements also had very god service but clearly the highlight was the food - excellent for the 3 breakfasts and 2 dinners we ate there. We're from Seattle and even the coffee exceeded our high standards.

My wife and I look forward to our next stay in AZ, and we will most certainly be staying here for our Relaxing vacation.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 20, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $280 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Way overpriced for what it is

Sanctuary Camelback Mountain

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2 of 5 stars
ScipioAfricanus 19 contributions
Scottsdale, Arizona
Oct 25, 2006 | Trip type: Couples
4/5 found this review helpful

Had a 3 night stay for our 10 year wedding anniversary in October. We found the rooms to be an odd mixture of old 1960's or 1970's architecture with very modern decor. They were nice overall and the service was good, but there were some disappointments for a $500-$600 night room.

The Jade Bar is so packed full of young Scottsdale bar rats that it is unusable on the weekends for guest. Very disappointing at these prices that you can't enjoy the hotel's ammenities like this.

We had to make our own toast for breakfast delivered by room service. Kind of weird.

No in room movie service. They have a DVD player with a beautiful flat panel LCD, but we had to borrow movies from the front desk (many were already checked out) and we had to get the DVD player replaced 2 times because of malfunctions.

No in room internet. Even Motels have internet.

At these prices, you shouldn't want for a single thing.

  • Liked — Location, great staff
  • Disliked — Way overpriced
  • Tips/Secrets: — Look elsewhere. The Scottsdale area has tons of better priced choices with better ammenties
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 26, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Great pool scene
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $280 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Relaxing Luxury without Mega Complex

Sanctuary Camelback Mountain

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5 of 5 stars
Folkgroupie 4 contributions
Atlanta, GA
Oct 18, 2006 | Trip type: Solo travel
1/1 found this review helpful

Lovely and luxurious-have stayed before at Phoenician in Scottsdale and much prefer this smaller resort with beautiful rooms, grounds, excellent food and service. Spa treatments top notch, good workout facitlity. I had Mountain Casita Suite and it had small kitchen, lovely living room with big screen tv, fireplace, sofa and dinner table, lovely patio and nice bedroom. Bath had separate tub, shower combo and opened in to bedroom. Decor chic and comfortable-beds also comfy.
Food very good....restful quiet resort perfect for luxury rejuvenate. Heard staff talk today that in next issue of Conde Naste traveler they will be rated number one in U.S.

  • Liked — rooms
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since July 16, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $280 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Amazing, tranquil place

Sanctuary Camelback Mountain

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5 of 5 stars
Jenny181174 7 contributions
London
Oct 5, 2006 | Trip type: Couples
4/4 found this review helpful

We (my boyfriend and I) had a fantastic, relaxing 2 night stay at Sanctuary. The service was brilliant, as was the food. We particularly found Concierge to be extremely helpful and friendly always. The attention to detail in our Mountain Casita and throughout the hotel was second to none. We didn't want to leave.

I was prepared for some negatives, having read some poor reviews, but there was absolutely nothing at all about this place that either of us could criticise.

  • Liked — Attention to detail, bathroom, concierge, food
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 21, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $280 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sanctuary Camelback Mountain Address

5700 E McDonald Dr., (Formerly Ranch on Camelback Mountain), Paradise Valley, AZ 85253