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“This beats Four Seasons” 5 of 5 stars
Review of Sanctuary Camelback Mountain

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Sanctuary Camelback Mountain
5.0 of 5 Resort   |   5700 E McDonald Dr., Paradise Valley, AZ 85253   |  
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Ranked #1 of 4 Hotels in Paradise Valley
Certificate of Excellence 2014
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“This beats Four Seasons”
5 of 5 stars Reviewed May 8, 2014 via mobile

We went on Family vacation. Stayed at a villa on top of the mountain. I can't believe how good that place was. From Decore to landscape and service. Incredible. There was one placed I always Brag about it's the Four Season in Thd Big Island. Now it's 2.
Can't say enaugh. The food was amazing. The pool. The gam room. You do get more than what you pay for. I even used the Grill by the pool. Thank you for making our stray pleasant. Can't wait to come back.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 8, 2014
Thank you so much for taking the time to review your recent stay with us. We are delighted to hear that your family had such a wonderful trip all around. It’s always a huge honor when our guests tell us we are one of their favorite resorts. We are so glad to have been able to be a part of your family vacation and that we sent you home with such fond memories. We look forward to see you all again next time you visit Arizona.
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983 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Edmond, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2014

We have stayed at four different spa resorts in the Scottsdale area and Sanctuary Camelback Mountain tops the list. We love the zen spa atmosphere and the cocktails, food and service couldn't be any better. There are plenty of fitness classes to enjoy and the spa treatments are all fantastic. I had three different treatments and felt that the therapists were very professional and did everything they could to make my experiences enjoyable. Elements restaurant is not to be missed. The views from the restaurant are amazing and the food is outstanding. The attention to detail and quality is exemplary. We are so glad we chose this resort again for a relaxing getaway.

Room Tip: Loved the location of the spa casita.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 8, 2014
Thank you so much for taking the time to review your recent stay with us. With all the great spa resorts in the area, we are honored that you consider us at the top of the list. So glad to hear the atmosphere, food and service were superb. Glad to hear you took full advantage of our wonderful spa and amazing spa team. We are delighted to hear that you also had a wonderful experience at elements. Thank you again choosing us for you relaxing getaway. We hope to see you again next time your in Arizona.
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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed May 7, 2014

I stayed at the Sanctuary last weekend with my family from Michigan...the room, the service and the food was second to none... the spa and the the classes offered as well as your trainers and attendants were as professional as you can get ..many thanks to the Sanctuary management for making our vacation the BEST experience of our lives...

Room Tip: Mountian side casita
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 8, 2014
Thank you so much for all the kind words about our property and staff. We are delighted to hear that your family had such a fabulous time. We’re glad you had the chance to take advantage of our spa as well as our fitness classes and our amazing fitness staff. It’s always a huge honor when we hear that our guests had one of the best vacations of their lives! Thank you so much for taking the time to write a review. Hopefully we will see you again on your next Arizona vacation.
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Chicago, Illinois
1 review
5 of 5 stars Reviewed May 7, 2014

Stayed here for a business trip and had a great experience. Staff was very accommodating and the service was superb.
I also dined at Elements, their fine dining restaurant there on property. The only thing better than the food was the view.
When I go back to Phoenix I will definitely stay here again.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 8, 2014
Thank you so much for taking the time to review your recent stay with us. We are delighted to hear you had such a wonderful visit. Glad you got to enjoy a meal in elements and take in the stunning views around property. We look forward to seeing you again next time your in Phoenix!
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Surrey, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed May 7, 2014

For $500 a night in April, this was very overpriced. The concrete block rooms did not mask conversation next door, the room was small and a bit unattractive (lime green). On the day after the first night's stay we returned to our room at 4:15 pm to find that it had not been serviced. We ate dinner in the dining room the first night but not again. The rest rooms were out of paper and the service was slow.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 8, 2014
We would like to thank you for taking the time to review your recent stay with us. We are very sorry to hear that you did not feel that the value matched the price. We take our guests comments and reviews very seriously and appreciate your input about our rooms. We will continue to update and improve our rooms to help ensure that our guest have the best experience possible. If you would like to discuss your experience in more detail, we would love to hear from you. Please feel free to email me at sleslie@sanctuaryaz.com. Thank you.
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Johnston, RI
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 5, 2014

The views at this resort are outstanding and so is the food. The quality and presentation of food was awesome. The myofascial stretch class offered by Tim gave me the motivation to continue it at home.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 6, 2014
Thank you for choosing to stay with us on your most recent trip to Arizona. We are so glad to hear that you had such a wonderful visit and that you really loved the resort. It sounds like you took good advantage of all the resort has to offer, which we always love to hear. Thank you for taking the time to review your stay and hopefully we will see you again next time you are in the Scottsdale/Phoenix area.
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Toronto, Canada
1 review
2 of 5 stars Reviewed May 4, 2014

This was our third visit to Sanctuary. And it was all going so well… the majority of our stay was lovely – good food, nice spa services, a leisurely day by the pool… but our stay ended very poorly when we awoke to realize that the night before, the cleaning staff had removed a bag from our room situated beside our suitcase. This bag was clearly marked as a bag from an art gallery and had a sculpture wrapped in bubble wrap inside of it. It was not located anywhere near the garbage containers in our room and we were told it is the hotel’s policy that cleaning staff are not to remove anything from the room that isn’t clearly marked as garbage or in a garbage container. We contacted the front desk and they sent a security guard who wasn’t capable of taking any action without first checking with his supervisor and wasn’t terribly helpful. We had to push him to take action such as contacting the person who cleaned the room the night before, and checking the garbage on site. We also felt that he wasn’t very happy to be dealing with a same-sex couple and at one point made what could have been construed as a disparaging remark, but we let it go as we were more concerned about locating our lost piece of art, which cost us a considerable amount.

The front desk informed us that they had all available personnel looking at the garbage. I’m glad to say that later that morning, the bag and its contents were located and returned to us. What I’m still disappointed in, however, is that there was no explanation or follow up as to why it was removed from our room in the first place. We were also disappointed that we had the benefits of our holiday essentially wiped out by the stress of this situation that was clearly not of our making. While our piece of art was thankfully returned, we were not offered any gesture of compensation for our stress. It might have been nice to at least offer to pay for our breakfast, which we ate worried about having lost our art and fuming at why it would be removed in the first place.

And speaking of which, can you please tell us WHY OUR BELONGINGS WERE REMOVED FROM OUR ROOM AND THROWN OUT???? After this episode, I’m not sure we can continue to recommend this property, nor are we in a rush to return!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, May 7, 2014
Please accept our apologies for the missing piece of artwork. As discussed while on property this was a mistake on our staff's part in mistaking it for items to be thrown away. Clearly this was an error on our part and beyond that there is no other explanation. It simply was a mistake and one we are very much sorry that it happened. Our staff went above and beyond during the search to find it and I know many of our team were searching for it until it was discovered. We had already reached out to you prior to this posting and had not heard back but certainly would like to follow up once again with our personal apologies and address your concerns as best we can.

It certainly is not the norm to throw away items of this size and its a mistake that has prompted review of our processes and reiteration of how we handle situations like this to avoid this very disappointing incident. I'm very happy it was recovered unharmed and back in your hands but certainly understand the unnecessary stress it caused you while it was recovered. My deeply sorry for the inconvenience and look forward to connecting with you to convey that directly.

Best Regards,

Jeremy Dougherty
Resort Manager
jdougherty@sanctuaryaz.com
48.607.2375
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Additional Information about Sanctuary Camelback Mountain

Address: 5700 E McDonald Dr., Paradise Valley, AZ 85253
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Paradise Valley
#1 Business Hotel in Paradise Valley
#2 Romantic Hotel in Paradise Valley
#2 Family Hotel in Paradise Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Number of rooms: 105
Official Description (provided by the hotel):
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more   less 
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley

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