The service at the Sanctuary is terrible and not up to par with the price of the rooms. Unfortunately, the hotel seems mismanaged and the staff seem poorly trained and were even rude. It is unfortunate because the setting and facilities are beautiful. I would recommend the Four Seasons Troon (Scottsdale) or the Camelback Inn.
My husband and I could not find chairs at the main pool for our entire stay. It was always full. The pool staff, including a rude supervisor, told us we should just wait for chairs to open up and were not helpful or friendly. Seemed ridiculous when you're spending $600 a night for a room. The hotel has memberships for locals who seem to come and camp out all weekend at the relatively small pool. Dont expect to be able to go to the main pool you see in all the ads and postcards if you stay here. We ended up at another small pool called the East Pool throughout our stay which is smaller than most residential private pools and has 5 lounge chairs total. At first my husband and I had to share a lounge chair because the others were full. We ordered some drinks which came to this 'East Pool' -there is very limited service here through a telephone that was then broken the second day we were sitting here. Drinks alone took over 40 minutes to arrive. If you needed to go to the bathroom from this pool it is about a 15 minute walk back down the mountain to the lobby. There is no water or service here so you just have to call into room service and hope some water or drinks arrive within an hour. So dont come here and expect to luxuriate by a pool!
I could go on and on with my disappointments. The high end hotel restaurant Elements rushed my parents who live nearby and my husband and I through our dinner "inviting " us to get up and leave our table after our meal to go to the bar because they had some other people who wanted our table. Again, seems ridiculous considering the price of the rooms! And the restaurant wasnt even full. We had just signed our $500 + meal bill and were quietly chatting. I couldnt believe the Manager had the gall to ask us to get up and move so quickly. I even returned to the restaurant after my parents left to speak to him about it because I was so irritated with my experience at Elements (there were other missteps along the way including a very rude host demanding that we take our cocktails inside and sit down at a table when we had asked if we could enjoy a quick sunset cocktail upon arrival and we were early for our reservation).
I was very disappointed in the service and the poor organization at the Sanctuary. I would definitely not return and think for the price you can do better in the Phoenix/Scottsdale area. And expect attitude if you stay here!
- Official Description (provided by the hotel):
- Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more less
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- Also Known As:
- Sanctuary Camelback Mountain Hotel Paradise Valley
- Sanctuary Camelback Mountain Paradise Valley