I'm just stayed at the Scottsdale Plaza Resort as a speaker at a conference and, as someone who travels 150+ nights a year, was incredibly disappointed in the lack of empathy, ownership, and follow through by the resort staff, in particularly, Linda at the front desk.

While there we some forgivable headaches (some serious confusion by the front desk at check-in regarding the payment of my stay) the catalyst for writing this review was the state of the ironing board in my room and the failure of the staff the remedy the issue. The board stand had rusted apart and, as a result, could not be used. In my first attempt to have it replaced, I notified the front desk of the issue and kindly requested a replacement. Upon returning to my room at dinner time the broken board remained. I again contacted the desk (now 12 houra later) and was assured that housekeeping would bring a replacement immediately. I return from dinner three hours later and guess what...still the broken ironing board. Being late in the evening, I decided that I would "deal" with finding a way to iron my clothes in the morning (which, by the way, a towel on the in room table makes for a satisfactory substitute, but is NOT acceptable when you're going to hit me with resort fees, automatic housekeeping gratuities, and portage charges). When I went to check out in the morning, I brought it to Linda's attention that my ironing board was never fixed (coincidentally she was the person I notified the morning before). She offered no apology, took no ownership, and simply stated, "Oh, well I TOLD them to fix it yesterday." Seriously? I don't care what you told "them". It didn't happen and I, your guest, was incredibly inconvenienced. Someone needs to work on training Linda to show a little compassion and whoever "they" are (I assume engineering or housekeeping) on the importance of follow-through.

What can I say otherwise? Food at the resort was "ok" and the weekday breakfast buffet was a good value with attentive service.

The resort is close to a Starbucks and Ruth's Chris, but you'll need to drive about a mile or so in either direction to find more restaurants. That can be slightly annoying if you're a business traveler who came in on their airport shuttle ($23/way with gratuity - not bad!)

The overall room appointment was typical of a mid-scale motel and aside from the ironing board, you could see small areas of mildew forming on the walls of the bathroom.

In a nutshell, would I stay here again, no way. There are plenty of other choices in the area that can offer the same or better accommodations, meet the price point, and have a staff that takes ownership in resolving issues. I recommend finding another choice for your next trip to the area.

What a pleasant result to stay at the Scottsdale Plaza Resort after booking a 4 star hotel on Hotwire at a very reasonable nightly rate. My hubby and I have stayed in Scottsdale many times and found this resort a lovely place with a fantastic location. Check-in was extremely pleasant and efficient.

Learned this resort is located on 40 attractively landscaped acres with 5 pools, spa, putting green, tennis courts, meeting rooms, and several restaurants. Our clean, king bed room was on the ground floor at the end of a building next to a cactus garden that was located across from the spa. Our bed was comfortable and room quiet for good sleeping. The main pool, JD's Lounge (great food and drinks), hotel lobby, and Garden Court restaurant were all within easy walking distance from our room. Free parking was abundant. One item to note is wi-fi connection is through AT&T for $12.95/day a bit disappointing but we found other alternatives for internet service.

This resort was close to our favorite places to dine, play golf, and visit. With Starbucks and Wildflower Bread Company across Scottsdale Blvd from this resort so you have additional options for breakfast hangouts. The resort's JD's Lounge offered up wonderful food even on Thanksgiving Day (which occurred during our stay). I would stay here again.

Scottsdale is full of resorts, so it's hard for one to rise above the rest. There was truly nothing wrong with this property, but nothing special either. The staff was very friendly, esp the bell staff which saved me a taxi fare by driving me to my destination (not the airport) on the day of my departure (my fare was the tip that I gave directly to the driver).

The grounds are pretty enough, and although there are at least 3 pools, I didn't see any other guests the day that I was there, so I had the whole place to myself. I do take exception, however, to the outside access noted by another reviewer, as you could roam for hours trying to find buildings identified by numbers -- hard enough in the daylight but near impossible at night. And although I never felt "unsafe" per se, it was kind of spooky just walking between the restaurant and my room (I didn't have a car at my disposal, so everything was on foot).

Although I had a great meal at Remington's, there wasn't much choice in the area without a car (the Chart House is about a half mile down the road but across a very busy boulevard -- not something I wanted to attempt on foot in the dark).

The room was large and as others have pointed out, somewhat dated (but not distractingly so). A big complaint is the lack of free wifi (standard in many hotels) and no premium channels -- just about every hotel I've stayed at offers either HBO or Showtime, and sometimes both). There were, however, movies on demand if you wished to purchase any (nothing looked that interesting). The inclusion of a bathrobe and larger-sized toiletries were a plus.

For the price (just over $100 via a 3rd party site), I have absolutely no complaints. But I'd question going back again unless I had a car at my disposal.

Was "upgraded" to this property after bidding 3.5 stars in the Scottsdale zone of Phoenix on Priceline. It is rated 4 stars on Priceline, but it's really not. A solid 3 stars yes, but clearly not 4 stars. This is primarily a convention hotel built many years ago (1975). And while remodeling has attempted to keep up with the times, we were disappointed overall. My bid on Priceline was accepted at $52 per night, but in the future, I will avoid this zone entirely so as not to be "upgraded" to this property.

Pros: 1) Attractive grounds, especially well maintained
2) Good location, corner of Scottsdale Road and Indian Bend
3) Very friendly staff, especially Pat the concierge
4) Clean rooms

Cons: 1) Outside corridors to get to all rooms - some very dark at night - not safe for women
2) Dated decor
3) Musty smell in rooms