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“"Excellent" doesn't nearly cover how pleased I was!” 5 of 5 stars
Review of Omni Scottsdale Resort & Spa at Montelucia

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Omni Scottsdale Resort & Spa at Montelucia
5.0 of 5 Resort   |   4949 East Lincoln Drive, Paradise Valley, AZ 85253 (Formerly InterContinental Montelucia Resort & Spa)   |  
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Ranked #3 of 4 hotels in Paradise Valley
Annapolis, Maryland
Top Contributor
87 reviews 87 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
62 helpful votes 62 helpful votes
“"Excellent" doesn't nearly cover how pleased I was!”
5 of 5 stars Reviewed May 19, 2013

The location is the best in Scottsdale/Phoenix with beautiful views of Camelback mountain. The food -- oh, I can't even tell you how incredible it is. We ate several dinners at Prado and they were the kind that leave you speechless simply because you are too busy eating. The pastas were so fresh ... and the sauces and seafood? Oh, I want to cry that we even had to leave. Even the kids' menu items were of the same delectable quality, which is so unusual; most the time restaurants just warm up some chicken nuggets or Easy Mac and call it a meal. NOT the case here. Just try one bit of your child's butter noodles with parmesan and I guarantee you will steal a few more bites when he's not looking.

The staff were incredible -- from reservations and the front desk (thank you Emily and Ajasta, and too many others to even begin to name), to the poolside service (thank you, Erica!), to the warm greeting at Prado (you're wonderful, Ann spelled with an "e"), Michael the executive chef, Harrison, Arne, Laura, Madeleine... I could go on and on, because they have the kind of service that inspires you to make note of their names. Even the housekeeping service was notably extraordinary. And I'm a clean freak so my standards are super high in this regard.

We stayed here twice during our trip through AZ and were in suites both times. I do wish they had better lighting in the bathrooms (though at my age, maybe it's kinder they keep things dim). But if that's the only thing I can think to improve, then this definitely merits a five-rating and then some. I'd give it ten if Tripadvisor had the option.

We are looking forward to returning to the Montelucia again soon.

Room Tip: If you have kids who want to go to the pool, you might request a room close to the pool since the re...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, May 20, 2013
Thank you for your review! We can not wait for you to return. I will be sure to pass along your kind words to our team members here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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967 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
WI
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 19, 2013

Definitely 5-Stars! I came to relax for 4 days and couldn't have been more pleased. The property is beautifully laid out, with stunning, up-close views of Camelback Mountain. Archetectural details, exceptional landscaping, top-of-the line outdoor furnishings, fountains and romantic lighting add to the ambience outdoors. Everything looks brand new, inside and out. I especially loved the huge luxurious bathroom and the top-quality bed linens. Since I was alone, I had room service at least once a day. The food, wine and service were exceptional. The staff made me feel like a princess, but respected my privacy. I came away from my stay at Montelucia relaxed, refreshed, renewed. I definitely plan to stay here again.

Room Tip: A room with a view of the mountain, or one of the pools, or both, is worth a little extra.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, June 3, 2013
Thank you so much for your review! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 18, 2013

Arrived with large group for three day stay business reward trip. Rooms not available until after 4 pm. Asked to be upgraded to casita and request granted. Beautiful quiet one story room backing onto edge of property with fabulous view of camelback mountain. Quiet and excellent manicured property.The pool area was busier and noisy but that's to be expected. Service in restaurants at location was slow. Breakfast arrived before coffees? Staff was very busy with a lot of events on property, however management should hire more if they want to offer service anticipated by guests.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, May 20, 2013
Thank you for your review. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 17, 2013

My husband booked a special on expedia as a surprise for my birthday for one night as we live locally. The package listed spa and food credits under the room description. When I called to book a spa treatment I was told there was no credits associated with our reservation. I spent hours on the phone with Expedia trying to get the situation resolved. Montelucia dropped the ball and refused to do anything, stating the description was a mistake. Mistake or not, they dug their heels into the ground and just said sorry, we won't do anything to make this right. They also did not return phone calls and when we were told the director of revenue would call us, we never received a call. In the end, Expedia gave us the value of the credits onto our bank card. While we stayed at the property we used the money refunded by Expedia towards spa services as a nearby property and ate dinner at a great local restaurant not at Montelucia. It makes no financial sense to not honor the deal they uploaded to Expedia even if there was a mistake as the spa treatment and food/wine we would have purchased would have far exceeded the credit and they have lost a customer. The property we received the spa treatments at was outstanding and they couldn't do enough to make my birthday special and treat me like they wanted my business. We are mystified by the treatment and poor management decision. Once we experienced this treatment we were told by friends how their experiences with hosting charity galas and special weekend staycations were similar and promises made were not delivered on numerous occassions. Weak weak management.

With regards to our stay, the property is beautiful. We checked in and were greeted warmly by one male front desk staff and then rudely by a female front desk staff when we went to retrieve our room key once it was ready. This same female staff was also cold and rude at our check out. Had drinks in the Mbar and the waitress was friendly and knowledgable. The room was spacious and the bathroom was large and beautiful. The bed was one of the best I have been in. We were woken in the very early morning by the beeps of a delivery truck in reverse. Not sure why they would allow trucks making such a ruckus near the rooms at that hour. Overall this resort seems to want to compete with the other 5 star properties in town and based upon the property itself, it is very possible to be the leader of the pack. But, inconsistent staff and poor management making poor decisions makes it a complete fail. We are local and we do numerous staycations each year. We will not be returning to Montelucia. There are too many properties in the immediate vicinity that treat their guests well and value their business. Only reason I didn't give an overall rating of "terrible" one dot is the quality of the actual rooms and grounds and view.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, July 12, 2013
Thank you for your review! I will be sure to pass along your detailed input. Have a great summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 16, 2013

Just returned from my husband's birthday weekend at the Montelucia Resort. We were in room 525 which had an amazing view of Oasis Pool and Camelback Mountain. We ate mainly at the resort and the food was great. The prices were not bad concerning you are in a resort. We shared many an entree which they were happy to split for us. I cannot say enough about the staff at Montelucia. They were superb. They were friendly, made good recommendations and they seemed to remember who you were with each visit. They seemed excited to see you. We had a great time and hope to return in the near future. Thanks again for an amazing time.

Room Tip: Building 5 second floor would be great. 525 was in the center of the building on the second floor.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, May 20, 2013
Thank you for your review. Can not wait for you to return! Cheers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
4 of 5 stars Reviewed May 16, 2013

My husband and I stayed at this resort over mothers day weekend. Awesome customer service is all I can say. Our poolside drinks were a little weak on alcohol so they seemed more like fruit punch. My disappointments are I had a bath towel with 3 holes in it, our carpet in the room was very warn and dirty and what really made us mad was a sweet 16 birthday party in the adult pool!
I'm paying well over $200 a night and was told we could not use the Adult Oasis pool for a 16 yr olds party. Not only that the party was right off my room patio with a bunch of kids running around. It would have been nice to have been advised of this party when checking in.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, May 20, 2013
Thank you for your review. You are correct, the 16 year old party should not have been at the adult pool, my apologies for that issue. I hope you have a chance to return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock, BC Canada
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed May 16, 2013

Stayed here for two nights. We were surprised that the mattress had a thick feather topper on it and the duvet was so thick. We live in Canada, our duvet on our own bed isn't that thick and the hotels in Canada don't use duvets that heavy or thick here either. We ended up removing the feather topper from our mattress on the second night because the bed was just too soft for us and gave us sore backs the first night. We found the mattress to be more comfortable without the feather topper on it.

Our room looked lovely, but there was a few issues. The carpet was pulled away from the tile and sticking up slightly. This definitely could be a tripping hazard. The carpet needed shampooing because when you walked across it in bare feet or socks, your feet or socks turned grey. Plus some of the light fixtures, tops of pictures, etc. had caked on thick dust. You can see that they haven't been dusted for months.

The rooms have a Keurig B-130 coffee maker which is nice touch. The coffee in your room is a Green Mountain light only, which tastes terribly bland if you like a stronger tasting coffee. So, you may want to bring your own K-cups.

There is also a small mini bar fridge, that you can't use to chill your own beverages, food, etc. because there is no room in the fridge for that. As per other reviews here, it costs $5.00 for a pop out of your mini bar fridge.

The Oasis (adult) pool was relatively clean, but not cleaned thoroughly of debris on the bottom of the pool. We got there in the morning when the pool first opened. By 11:00am people were wondering around looking for towels because they ran out of clean towels. Plus, we didn't appreciate that a waitress at the pool had her short skirt hiked up more at the back and was bending over on purpose in front of men, so they can see her butt cheeks hanging out of her black underwear for tips. Disgusting!

If you have allergies/asthma best to stay elsewhere due to smoke in the air when they light the outdoor fire pits, the smell of manure that drifts in with the wind on occasion and feathers on the bed.

The sound proofing at this hotel is bad. The room doors are spring loaded to shut close and you can heard other peoples room doors slamming at all hours. We woke up at 6:45am in our PJ's, went to the bathroom in our bare feet and made coffee. We received a startling very loud knock on our door at 7:30am. It was security saying the people below us said we were stomping in our room. Huh? In bare feet? Security knocked and rattled our room door so hard it woke up the people in the room next to us. Tacky. Not sure why a phone call couldn't suffice.

We have stayed at over 1500 hotels world wide and are very conscientious of not walking in our shoes, making noise, slamming doors, etc. This is the first complaint we have ever had against us in our lives. So, we would highly recommend you tip toe in your bare feet if you are staying on the second floor at this resort.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alisonm708, Director of Marketing at Omni Scottsdale Resort & Spa at Montelucia, responded to this review, May 20, 2013
Thank you for your review. My apologies for your stay going the way it did. I will be sure we follow up on our end of all the items mentioned. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Omni Scottsdale Resort & Spa at Montelucia

Address: 4949 East Lincoln Drive, Paradise Valley, AZ 85253 (Formerly InterContinental Montelucia Resort & Spa)
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Paradise Valley
#2 Business Hotel in Paradise Valley
#3 Luxury Hotel in Paradise Valley
#3 Spa Hotel in Paradise Valley
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Omni Scottsdale Resort & Spa at Montelucia 5*
Official Description (provided by the hotel):
Inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region, the Omni Scottsdale Resort & Spa at Montelucia brings the essence of Europe to the heart of Scottsdale. With arching entryways, splashing fountains, floral walkways, and a collection of antiquities hidden throughout the property, Omni Scottsdale Resort & Spa at Montelucia is an enchanting resort destination that boasts 293 luxuriously appointed guestrooms, the Moroccan-inspired Joya Spa, six tempting dining options including the critically-acclaimed Prado restaurant, a myriad of radiant pools and breathtaking views. Nestled at the base of Camelback Mountain, the resort’s convenient central location offers easy access to the area’s best golf, recreation, nightlife and entertainment. ... more   less 
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Also Known As:
Montelucia Resort And Spa
Montelucia Hotel Paradise Valley
Intercontinental Paradise Valley
Intercontinental Montelucia Hotel

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