My husband and I have been to Phoenix before (2 years ago we stayed at the Fairmont Hotel), so we are not strangers to the nicer hotels in Scottsdale. This trip we went down to visit my daughter and our new grandson. Decided to stay at the Montelucia as Funjet Vacations had a nice package price. We always expect to have to tip "everyone" when we stay at really nice places like this (and generally they deserve it). But immediately upon arrival we were being flagged down so that we would HAVE to valet park (which we didn't want to HAVE to do, or pay for). Then we proceeded to check-in and were told that there were rooms ready (we got there around noon), but nothing with a mountain view or on a balcony. Since we were there early, we took "what they had" which was Bldg. 18 way in the very back of the resort. The only view back there was the property line and the freeway behind it. OK, and at least we really didn't hear the freeway noise. There were alot of rabbits munching on the grass back there, (tons of them), so we found that amusing and got alot of pictures. It was very quiet back there, so at least once we found our way around the resort (the first day was kind of confusing), it was OK.
The resort itself was beyond beautiful and relaxing, just what we wanted. However, just be prepared, there's a high price for that. The first night we were there (a Thursday night) we were tired so decided to eat at Prado (their main restaurant) as it was later (8:30) and we had crossed time zones to get to PHX. The hostess told us there would be a 1/2 hour wait, and we were "welcome" to sit in their lounge and wait and look at a menu. We looked at each other (starving) and looked around the restaurant, only to see it was about 1/3-1/2 full of people dining. Huh? Decided to leave as it didn't seem they wanted to serve us. BTW, I was dressed very nicely in a Chico's top and white capris (I ALWAYS dress very nicely), so I can't see they'd be turning us away on a dress code or something.
On Saturday morning we decided to venture in to have breakfast (as we were to get a $30 breakfast credit to use there each day). The gentleman (in a suit) at the hostess podium took a group of ladies standing next to us (that came in behind us) to be seated instead of us (even though my husband and I were standing directly in front of him at his podium). Next he motioned to two other ladies standing to the side of us (that also came in after we did). They were very gracious and spoke up and told him that we were "there first." So he did seat us then. Strange.
The food at breakfast was very good (albeit pricey), but with the $30 credit it was reasonable.
On Sunday we decided to go back and try breakfast at Prado again. This time, it was beyond ridiculous. There was a younger girl (mid-20's) and an older woman (50-60ish) at the hostess podium (with the gentleman from the day before walking around waiting on customers). We walked up and they told us there would be about a 15 minute wait and to have a seat in the lounge and they'd come get us. We were OK with that.
Twenty minutes passes and we were watching about 5 other couples come into the lounge, and they all got seated before us. We were left sitting there alone. By that time I started to listen in to what the younger hostess was telling people coming in what the wait time was and it was down to 5 minutes. Hmmm. Time to intervene. We walked over (visibly upset) asking why we hadn't been seated. They started to fumble, so we told them we'd be leaving to have breakfast elsewhere.
We did go out to the Main Reception Desk and ask to speak with the hotel's General Manager. He happened to be there at the time. He heard us out (I believe his name was Adam, although I could be wrong on that), and he apologized profusely, and offered to take $60 off of our overall bill with them so that we could go out and have breakfast somewhere else (as we didn't want to go back in there right after that all happened).
On our last day, Monday, we went back for one final breakfast, and the atmosphere was completely different. Got seated right away ... everyone recognized us (hmmm, think they were told to??), service was great, speedy, etc. Did not have to wait for anything (and the gentleman with the suit even came over to refill our coffee pot). My my, how things change.
Maybe we weren't their typical customers, but quite frankly, if we could afford to stay at a resort like this, we should be treated like their "typical customers."
There are plenty of other really nice hotels in Phoenix/Scottsdale, and we'll be flying down quite often to visit my daughter/grandson, so we won't be going back.
One last comment ... my daughter and I had a pedicure at the Joya Spa and there was a mandatory 18% tip added to our bill. Similar to room service there. Quite frankly, alot of times I tip 20%, so they basically stiffed themselves out of 2% of a tip on each of us for doing that. I don't like being "forced" into giving a certain amount of a tip. And if service is good, I always tip more than 15% ... I feel like the individual deserves it.
So other than the service at Prado, and the mandatory gratuities, this was really a lovely resort. I just don't think we would have had breakfast there as we did if we didn't have that $30 credit.
- Official Description (provided by the hotel):
- Inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region, the Omni Scottsdale Resort & Spa at Montelucia brings the essence of Europe to the heart of Scottsdale. With arching entryways, splashing fountains, floral walkways, and a collection of antiquities hidden throughout the property, Omni Scottsdale Resort & Spa at Montelucia is an enchanting resort destination that boasts 293 luxuriously appointed guestrooms, the Moroccan-inspired Joya Spa, six tempting dining options including the critically-acclaimed Prado restaurant, a myriad of radiant pools and breathtaking views. Nestled at the base of Camelback Mountain, the resort’s convenient central location offers easy access to the area’s best golf, recreation, nightlife and entertainment. ... more less
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- Also Known As:
- Montelucia Resort And Spa
- Montelucia Hotel Paradise Valley
- Intercontinental Paradise Valley
- Intercontinental Montelucia Hotel