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“New hotel not up to quality service.” 3 of 5 stars
Review of Omni Scottsdale Resort & Spa at Montelucia

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Omni Scottsdale Resort & Spa at Montelucia
5.0 of 5 Resort   |   4949 East Lincoln Drive, Paradise Valley, AZ 85253 (Formerly InterContinental Montelucia Resort & Spa)   |  
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Ranked #3 of 4 Hotels in Paradise Valley
Boston, Massachusetts
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“New hotel not up to quality service.”
3 of 5 stars Reviewed May 21, 2011

Stayed here this week on business. Very disappointed. A new property - but the quality of the service was below average. So many little things that just were not right here....would not want to return here. From the moment I checked in was greeted very briskly, room not ready in mid afternoon, and waited for an hour, yet the hotel was not at 100% capacity? To the moment I departed, no cab available and the staff really pushed the use of limos instead. I've stayed in the Scottsdale area many, many times at many properties. This Intercontinental did not live up to the reputation of the chain.

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,148 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Omni Scottsdale Resort & Spa at Montelucia

Address: 4949 East Lincoln Drive, Paradise Valley, AZ 85253 (Formerly InterContinental Montelucia Resort & Spa)
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Paradise Valley
#2 Business Hotel in Paradise Valley
#3 Luxury Hotel in Paradise Valley
#3 Spa Hotel in Paradise Valley
#3 Romantic Hotel in Paradise Valley
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Omni Scottsdale Resort & Spa at Montelucia 5*
Number of rooms: 293
Official Description (provided by the hotel):
Inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region, the Omni Scottsdale Resort & Spa at Montelucia brings the essence of Europe to the heart of Scottsdale. With arching entryways, splashing fountains, floral walkways, and a collection of antiquities hidden throughout the property, Omni Scottsdale Resort & Spa at Montelucia is an enchanting resort destination that boasts 293 luxuriously appointed guestrooms, the Moroccan-inspired Joya Spa, six tempting dining options including the critically-acclaimed Prado restaurant, a myriad of radiant pools and breathtaking views. Nestled at the base of Camelback Mountain, the resort’s convenient central location offers easy access to the area’s best golf, recreation, nightlife and entertainment. ... more   less 
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Also Known As:
Montelucia Resort And Spa
Montelucia Hotel Paradise Valley
Intercontinental Paradise Valley
Intercontinental Montelucia Hotel

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