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“Worst hotel experience ever” 1 of 5 stars
Review of Hermosa Inn

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Hermosa Inn
4.0 of 5 Hotel   |   5532 N. Palo Cristi Rd., Paradise Valley, AZ 85253   |  
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Ranked #4 of 4 hotels in Paradise Valley
tucson
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Worst hotel experience ever”
1 of 5 stars Reviewed August 19, 2006

My husband took me to the Hermosa Inn to celebrate my 40th birthday. The minute we walked through the door we knew it was the biggest mistake. The woman at the front desk was horrible. We had questions about the rate as we booked everything online. We had paid for a "romance package" that included as casita room, 'champagne' on arrival and $100 credit to dine at Lon's. Basically what I wanted to know was if the casita room was $300 and the Lon's certificate was $100 what was the other $100 buying us? She rudely told us it didn't matter as the package is what we paid for and basically we were stuck. This was the weekend before Christmas and it looked like about 2 other rooms were booked besides ours. When we got to our room the fireplace wouldn't light so the maintence man had to come work on it 3 times to get it to work which took over an hour. We had dinner that evening at Lon's and I will say without exception it was the best meal and service we have ever had. It was lovely. The next morning my husband and I woke up and headed to breakfast around 10:15. We were told our room rate included breakfast. We sat down and were handed menus where the price of omelets started around $21. We asked about the complimentary breakfast and were told it ended at 10. We asked the server if we could just grab something leftover and they said no, even though the buffet was still set up and people were still there eating. When I went to the front desk where an even more rude woman than the one from the day before was working, she also said no - not a muffin, a banana, a cup of coffee. We were welcome to purchase coffee at the bar was what she said. I asked to see a manager and she said they didn't work on weekends. I was furious at this point. I realize we missed breakfast and rules are rules but we hadn't been at this hotel more than 18 hours and we'd spent over $700. A little gesture of free coffee was all I was looking for at this point. We checked out and went back to our room to get our things and I called the front desk to ask one more time if someone could please contact a manager and have them call us back. The woman working the front desk told me that since we were checked out we were no longer allowed on the property and told us to leave. This was the thanks we got? When we got home my husband finally got a manager to call him back days later and he confirmed everything we told him and he was mortified - that is not the "Hermosa way" he said. He promised to make it right and he'd send us a gift certificate blah blah blah. That is the last we heard of him. Nothing was ever sent and to this day the thought of that experince can send me through the roof. If hemorrhaging money and being treated horribly is your idea of a good time than by all means book your stay. It is a decrepid old property and I for one cannot wait until the day they go out of business.

  • Liked — restaurant
  • Disliked — rude staff
  • Tips/Secrets — stay someplace else
  • Stayed December 2004, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • French first
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English first
Los Angeles
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 25, 2006

My wife and I decided we wanted to go to Paradise Valley, AZ and check out neighboring Scottsdale for our anniversary trip this year. We booked a couples romance package at Hermosa Inn, which included dinner at Lon's at Hermosa, champagne and chocolates in our room, breakfast, and a room in a mountain facing Casita all for a little over $200 a night. So we were worried it was going to be a dump.

So we drove 6 hours from LA and arrived at Hermosa Inn which is tucked in a nice area with some beautiful homes. Check in went well and the hotel was very south-west style and very nicely maintained. It was like staying at an artists ranch. They showed us to our Casita which had a dining area, small kitchenette, living room, bedroom, dressing room and bathroom all in good shape. Our view from the back patio was Camelback Mountains and the view from the front was their beautiful desert gardens. So far we were impressed. We drank champagne and ate our chocolates and they also left us homemade cookies. We then went to dinner at Lon's on the property and sat out on the patio under the stars with two fires roaring by us. The food and wine were very good and the service was amazing. Everyone there was soooo friendly and the atmosphere was very casual. We felt very comfortable. They made us a special desert and wrote happy anniversary in chocolate on the plate and brought us more champagne for toasts. Our stay there was fun and wonderful and we will definitely stay there again if we go back.

  • Stayed May 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2006

I can't say enough nice things about the extraordinary service level at the Hermosa Inn. The front desk was extremely friendly and went out of their way to accomodate every request I had. Lon's was a beautiful experience too. The Chef was extremely gracious in accomodating my special diet request as well.

Loved the service. The rooms were comfortable, if not exceptional. And the pool area was small, but very quiet. Location can't be beat. Will be coming back.

  • Stayed May 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 12, 2006

This hacienda type hotel is extremely unique in every way. The grounds' gardens are bright and beautiful and impecably maintained. The rooms are relaxing and comfortable. The delicious flaky breakfast pastries are handmade on the premises!

The most unique aspect of this hotel is not found anywhere on the physical grounds though; instead it lies with the people who work at this wonderful place. I found all of them to be kind and caring in a very low key way, as though they were friends you had to come to visit. If you don't believe me, then call the front desk any weekday and talk to Frank. He will make you will feel very much at home even before you set foot on the grounds.

  • Stayed April 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Top Contributor
72 reviews 72 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 23, 2005

Thought this was really good. They had just refurbished the guest rooms (so previous comments about tired rooms may no longer be valid). Very well appointed rooms, decent bathrooms. Pool area very nice.

This is a small hotel, with a small hotel feel. Very friendly staff, but generally you're left to your own devices. We lounged by the pool all day - you can have lunch and drinks sent out from the restaurant. The pool and pool furniture were very nice - definitely a good spot to chill out.

The restaurant (Lons) is a big deal in Scottsdale and you'll probably need to book - it attracts a large crowd for dinner (locals as well as tourists). It's a great place and definitely worth it, but if you get bored and want to eat elsewhere you'll need to drive (Scottsdale isn't made for walking).

Overall, I'd strongly recommend this for anyone who wants some 5* luxury but can't stand big 100+ room hotels. This is very much a boutique hotel with an emphasis on understated luxury and is an ideal place to chill out after a regional tour.

Interestingly, all the other guests seemed to find something else to do during the day (some were on business - odd for such a resort type hotel). So we normally had the pool to ourselves.

  • Stayed October 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 24, 2005

We stayed at the Hermosa for three nights on our honeymoon. My wife and I don't really dig the sit-by-the-pool-and-sip-drinks kind of vacation, but we value privacy, a relaxing environment and good food. We also wanted a rustic, southwestern feel for this leg of our trip (we did the modern, luxurious spa thing in Sedona). Finally, we wanted a convenient jumping off point for some of our planned excursions into the Sonora desert. We found everything we were looking for here. We stayed in a casita room that the staff helped me pick based on our requirements when I was planning the trip. The room was beautiful. It was spacious and private and the rustic decor was understated and did not sacrifice comfort.

The staff was relaxed but helpful. I wound up needing a hospital on the day of our arrival. The staff quickly gave directions to my wife, and rescheduled our dinner reservation at Lon's that night for the next night. We did need to remind the staff the next night that we had reserved the Romantic Hideaway package, but this was likely forgotten due to the excitment surrounding our check-in and my hospital trip, and they quickly set things right. In all they were very accomodating (including turning the fireplace on for us when we requested, even though it was early in the season) and made our stay very comfortable.

The restaurant, Lon's, was wonderful - and we are rather picky New Yorkers. The waiter was attentive, the menu was creative, the food was excellent and sitting on the patio next to the wood fireplace was incredibly romantic. The free breakfasts were also fantastic. We were even able to have breakfast outdoors one day. This was not your standard free breakfast fare, either. Fresh pastries, a different hot meal each day, fresh fruit, yogurt, real bagels, good coffee and more were offered each day.

The Hermosa is a small botique hotel, not one of those 600 room resorts just down the road. There is not a lot to do there (no golf or tennis and nothing for the kiddies), but if you want an artistic, southwest feel with comfortable accomodations, privacy, and most of all a relaxing atmosphere, this is the place to stay in Scottsdale. And with so much to do in the surrounding area the tennis and golf were not missed; after a day of hiking and sightseeing it was a joy to come back to the comfort of the Hermosa.

  • Stayed October 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 19, 2005

We stayed one night at the Hermosa Inn following a visit to the Grand Canyon. We'd planned to spend our time there sipping cocktails and tanning by the pool, but thunderstorms but the kabosh on that. We ended up eating at the inn's restaurant, Lon's, and relaxing in our room. The atmosphere and service at Lon's were excellent; the food was good but the flavor didn't match the prices (although the bartender poured a mean Jack & Coke).

The inn is located in a quiet residential neighborhood; it has a pool area and a jacuzzi (the pool area is nice, but small). Our room was clean, quiet, and spacious, with a large, comfortable bed and a gas fireplace (although the bathroom was small). The grounds are well manicured and our porch had a view of a nicely landscaped courtyard.

The service was friendly, and the noon checkout was a big plus (as was the included continental breakfast). The Hermosa isn't the height of luxury, as other resorts in Scottsdale are rumored to be. For the same money, you may be able to find something equally or more luxurious in Phoenix (or maybe a good deal at one of the resorts), but the Hermosa is a perfectly pleasant place to stay.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hermosa Inn

Address: 5532 N. Palo Cristi Rd., Paradise Valley, AZ 85253
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Paradise Valley
#4 Spa Hotel in Paradise Valley
#4 Luxury Hotel in Paradise Valley
#4 Business Hotel in Paradise Valley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hermosa Inn 4*
Official Description (provided by the hotel):
The Hermosa Inn is a jewel of a hideaway in the heart of the Valley; minutes from Scottsdale, yet surrounded by an exclusive neighborhood in Paradise Valley. Originally hand-crafted in the 1930’s by cowboy artist Lon Megargee as his private residence, the Inn’s adobe architecture has kept its “old Arizona” character and charm. All 34 casitas are surrounded by spectacular landscaping and beautiful desert vistas. The $2 million remodel of the accommodations retains the legendary personality and intimate atmosphere of the original hacienda, while enhancing the accommodations with upgraded amenities for a more luxurious experience. The culinary centerpiece of the Inn is Lon’s at the Hermosa, the celebrated Four Diamond restaurant renowned for “artful American” cuisine, which is complemented by the Last Drop Bar, aptly named after one of the many paintings by Megargee that can be seen throughout the historic inn. ... more   less 
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Also Known As:
Hermosa Hotel Paradise Valley

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