My husband took me to the Hermosa Inn to celebrate my 40th birthday. The minute we walked through the door we knew it was the biggest mistake. The woman at the front desk was horrible. We had questions about the rate as we booked everything online. We had paid for a "romance package" that included as casita room, 'champagne' on arrival and $100 credit to dine at Lon's. Basically what I wanted to know was if the casita room was $300 and the Lon's certificate was $100 what was the other $100 buying us? She rudely told us it didn't matter as the package is what we paid for and basically we were stuck. This was the weekend before Christmas and it looked like about 2 other rooms were booked besides ours. When we got to our room the fireplace wouldn't light so the maintence man had to come work on it 3 times to get it to work which took over an hour. We had dinner that evening at Lon's and I will say without exception it was the best meal and service we have ever had. It was lovely. The next morning my husband and I woke up and headed to breakfast around 10:15. We were told our room rate included breakfast. We sat down and were handed menus where the price of omelets started around $21. We asked about the complimentary breakfast and were told it ended at 10. We asked the server if we could just grab something leftover and they said no, even though the buffet was still set up and people were still there eating. When I went to the front desk where an even more rude woman than the one from the day before was working, she also said no - not a muffin, a banana, a cup of coffee. We were welcome to purchase coffee at the bar was what she said. I asked to see a manager and she said they didn't work on weekends. I was furious at this point. I realize we missed breakfast and rules are rules but we hadn't been at this hotel more than 18 hours and we'd spent over $700. A little gesture of free coffee was all I was looking for at this point. We checked out and went back to our room to get our things and I called the front desk to ask one more time if someone could please contact a manager and have them call us back. The woman working the front desk told me that since we were checked out we were no longer allowed on the property and told us to leave. This was the thanks we got? When we got home my husband finally got a manager to call him back days later and he confirmed everything we told him and he was mortified - that is not the "Hermosa way" he said. He promised to make it right and he'd send us a gift certificate blah blah blah. That is the last we heard of him. Nothing was ever sent and to this day the thought of that experince can send me through the roof. If hemorrhaging money and being treated horribly is your idea of a good time than by all means book your stay. It is a decrepid old property and I for one cannot wait until the day they go out of business.
- Official Description (provided by the hotel):
- The Hermosa Inn is a jewel of a hideaway in the heart of the Valley; minutes from Scottsdale, yet surrounded by an exclusive neighborhood in Paradise Valley. Originally hand-crafted in the 1930’s by cowboy artist Lon Megargee as his private residence, the Inn’s adobe architecture has kept its “old Arizona” character and charm. All 34 casitas are surrounded by spectacular landscaping and beautiful desert vistas. The $2 million remodel of the accommodations retains the legendary personality and intimate atmosphere of the original hacienda, while enhancing the accommodations with upgraded amenities for a more luxurious experience. The culinary centerpiece of the Inn is Lon’s at the Hermosa, the celebrated Four Diamond restaurant renowned for “artful American” cuisine, which is complemented by the Last Drop Bar, aptly named after one of the many paintings by Megargee that can be seen throughout the historic inn. ... more less
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- Also Known As:
- Hermosa Hotel Paradise Valley