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“Excellent romantic getaway!” 5 of 5 stars
Review of Hermosa Inn

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Hermosa Inn
4.0 of 5 Hotel   |   5532 N. Palo Cristi Rd., Paradise Valley, AZ 85253   |  
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Ranked #4 of 4 hotels in Paradise Valley
Phoenix
1 review
1 helpful vote 1 helpful vote
“Excellent romantic getaway!”
5 of 5 stars Reviewed December 16, 2012

We stayed here on suggestion from a friend as nice place for a mini romantic staycation, and wow it did not disappoint! Beautiful location tucked in the middle of a residential area in Phoenix.
We had a casita which included walk in shower, private veranda and fireplace. Everything was perfectly set up on arrival even though we were early.
We ate at Lon's and it was exquisite. I had the chefs tasting menu of evening, which was perfectly timed, balanced and cooked to perfection. They also offered drinks during the meal that complimented the food perfectly.
After dinner we had such a enjoyable time at their bar The Last Drop, a nice dark tucked away bar. Travis and his staff are exceptional when it comes to drink creations. Travis entertained our palate with personal mixes and a wealth of liquor information. Watching him make drinks was like watching a artist.
I will be recommending this to family and friends and hope to return soon. The place is a perfect hideaway for a couple or family. Could not be happier.

Room Tip: Casitas are located a few steps away from heated pool and jacuzzi.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, December 19, 2012
We're happy to hear your romantic getaway did not disappoint. We hope to see you again soon! Happy Holidays!
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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Hilton Head Island, South Carolina, United States
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2012

Spent Thanksgiving week at the Hermosa Inn with our son. What a fabulous setting and warm, friendly staff. They could not have been nicer from reception to the gardeners. We especially loved the innovative drinks mixed up by Travis and staff of The Last Drop. What fun he was -- and the drinks were unbelievable. Food in Lons was great and the wait staff and hosts were friendly and accommodating. Thank you to all for a lovely Thanksgiving week.

Room Tip: We loved our connecting rooms with a private jacuzzi just for the rooms on our own fenced yard.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, December 19, 2012
We're so glad to hear you enjoyed your stay over Thanksgiving and we hope to see you again soon. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 5, 2012

We have heard rave reviews about Hermosa Inn and Lon's restaurant so we were very excited to book both for my husband's 64th birthday. Unfortunately, our expectations were apparently too high for the very high price tag for the overnight and dinner. Room was okay, but the TV did not work properly and due to the understaffing at the front desk, it took over 2 hours for maintenance to arrive and fix it. We strolled over to Lon's for dinner and they absently asked if it was a special occasion(even though I booked it as a birthday). They took us to a table that wasn't ready and then had us stand in the middle of the dining room while the couple finished their dinner. Food tasted fine, but the presentation was terrible, as if there was a collision in the kitchen with our plates and they simply brought out the plates the food re-arranged and partially hanging off the edge of the plate. Never asked how the dinner was. The water person was attentive. They did nothing for the "special occasion" and charged us for our birthday dessert(even though they knew we were not happy) and for all of this we paid over $800 lodging and dinner for one night. Afterwards, it took them forever to acknowledge our complaints and then they didn't really want to offer any sort of apology other than that they tend to be understaffed. Customer service is not in their vocabulary. Too many amazing places in the Valley to suffer through another one of these.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, November 12, 2012
I am sorry to hear that our service in the resort and restaurant did not live up to it’s usual quality during your stay earlier this year. I’ve spoken with our Director of Food & Beverage, LON's Executive Chef and our Director of Guest Services to ensure that all issues experienced during your stay were addressed and rectified, so as to not happen again.

Thank you for bringing these items to our attention, as we strive to bring a luxury experience to all guests and it is quite unfortunate that this was not the case here.

I apologize on behalf of our team here at The Hermosa Inn and hope you'll return so that we can provide you with an experience to surpass your last.
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kenmare
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 26, 2012

We stayed for two nights at the Hermosa Inn, where my sister had her wedding. The staff were wonderful, the grounds are beautiful, the rooms are lovely. The bathroom was as big as some hotel rooms I've been in! It had a huge wonderful shower you could have a party in, and a deep tub for two;) Only complaints were they did not have much in the way of non-feather duvets or pillows, NOT good for people who are allergic. They also did not have extra cots in case someone needed them (we did, had an extra person, plenty of room, couldn't get a cot for them! Had a problem with them not having extra non-allergenic bedding-we did manage to sort that by finding pillows and a duvet in some of our other rooms that were not feather, but it could have been a real problem). However, with those minor exceptions, we had no real complaints. There is a pool and hot tubs, georgeous gardens full of lovely statues and western art-it's a truly beautiful and relaxing place. The restaurant is very good. The person we worked with for the wedding was top class. It's a bit on the pricey side,, but considering what you get, not bad enough to complain about. The complex has a number of rooms that are like condos, two rooms each, with each one having a lovely outside patio with nice chairs and tables to enjoy the outside, and french doors that open outside for nice evenings. The complex with smaller rooms didn't have private patios, but it was still very nice, and was also right across from the pool and hot tub.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, November 12, 2012
Thank you for the great review! I've spoken with our Director of Guest Services regarding the lack of non-feather bedding, as well as cots, and she is taking steps to rectify this situation.

We do apologize for any inconvenience this may have caused during your stay and hope to provide you with an experience to surpass your last upon any future visits.

If there's anything else we can do to ensure a more pleasant stay please don't hesitate to let us know.

Sincerely,
Kendra Schultz, Director of Communications
The Hermosa Inn & LON's
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Denver, Colorado
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 25, 2012

We stayed at the Hermosa Inn over Labor Day weekend (when it was 100+ degrees) and it was an amazing trip. As other reviews have said, it is in a residential neighborhood, which seems odd, but the hotel is so beautiful and relaxing you don't feel like that's where you are. It was actually quite convenient being so close to shops and restaurants but not dealing with the noise or chaos.

We stayed in the deluxe casita - possibly the best hotel room I've ever stayed in. The bed was incredibly comfortable, the bathroom was exquisite and the decor fit the southwestern atmosphere.

We ate dinner one night at Lon's - highly recommended. Excellent food and service.

Overall a fantastic trip despite the hot weather!

Room Tip: The deluxe casita was a beautiful room and highly recommended, although I don't think you can go...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, November 6, 2012
Thank you for the stellar review - and during 100+ degree weather no less! We hope to see you again soon as our fall and winter seasons provide a cooler stay.
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Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 25, 2012

I stayed here in the beginning of Oct - the stay was very good. The room was perfect, very comfortable bed, very spacious and clean. I did not like the Keurig coffee maker (In fact, none of my friends could figure it out).

The food was excellent, and very relaxed (I.e. No one was in any hurry).

The pool area was very clean and I most enjoyed the complementary bottles of water.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, November 6, 2012
Thank you for the wonderful review! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 24, 2012

The Hermosa Inn in Paradise Valley is a quaint hideaway from traffic, and high rises of most resort towns. It is on one level, with beautifully maintained grounds. The rooms are well kept and have al the amenities needed. They have outside sitting areas, where you can sit and relax, or just watch nature at its best. You need to specify the room setting, as there are some with open patios to the other rooms, thus sharing your private moments with your neighbors, if that is what you want. The pool and the surrounding areas can be as private as you like, or shared with your friends. Have stayed there before, and will, every time we are in the Phoenix area.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendra S, Public Relations Manager at Hermosa Inn, responded to this review, November 6, 2012
Thank you for the great review, Charlotte! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hermosa Inn

Address: 5532 N. Palo Cristi Rd., Paradise Valley, AZ 85253
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Paradise Valley
#4 Business Hotel in Paradise Valley
#4 Romantic Hotel in Paradise Valley
#4 Spa Hotel in Paradise Valley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hermosa Inn 4*
Official Description (provided by the hotel):
The Hermosa Inn is a jewel of a hideaway in the heart of the Valley; minutes from Scottsdale, yet surrounded by an exclusive neighborhood in Paradise Valley. Originally hand-crafted in the 1930’s by cowboy artist Lon Megargee as his private residence, the Inn’s adobe architecture has kept its “old Arizona” character and charm. All 34 casitas are surrounded by spectacular landscaping and beautiful desert vistas. The $2 million remodel of the accommodations retains the legendary personality and intimate atmosphere of the original hacienda, while enhancing the accommodations with upgraded amenities for a more luxurious experience. The culinary centerpiece of the Inn is Lon’s at the Hermosa, the celebrated Four Diamond restaurant renowned for “artful American” cuisine, which is complemented by the Last Drop Bar, aptly named after one of the many paintings by Megargee that can be seen throughout the historic inn. ... more   less 
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Also Known As:
Hermosa Hotel Paradise Valley

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