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“Disappointing Gift Card Policy” 1 of 5 stars
Review of The Keg Steakhouse and Bar

The Keg Steakhouse and Bar
12005 N Oracle Rd, Oro Valley, AZ 85737-7837
520-219-9500
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Ranked #1 of 47 Restaurants in Oro Valley
Certificate of Excellence 2014
Cuisines: Steakhouse
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Maple Grove
Senior Contributor
30 reviews 30 reviews
14 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
75 helpful votes 75 helpful votes
“Disappointing Gift Card Policy”
1 of 5 stars Reviewed December 19, 2012

I just got off the phone with The Keg Steakhouse and Bar manager. I wanted to order a gift card for relatives who live in Oro Valley, AZ.

I first tried their website but they charge an $8.00 shipping fee to mail the gift card. WHAT? How much does it really cost to put a gift card in an envelope, address the envelope, put a stamp on it and stick it in the mailbox??? The $8.00 wasn't even priority shipping -- that was $15.00!!!

So I decided to try calling the restaurant directly. The person who answered the phone said I would need to come into the restaurant to get the gift card...that may be slightly difficult as I live in Minnesota.

I spoke to the manager who said I could buy an e-card but I do not know my the email account of my relatives. He suggested I buy the gift card on line and when I told him they have a ridiculous $8.00 fee to ship a card across town he had nothing to say. I will never again attempt to do business with this place...can you say Highway Robbery????

  • Visited December 2012
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Visitor rating
    66
    46
    13
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Blacklick, OH
Contributor
18 reviews 18 reviews
12 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
“Not what we have had before”
3 of 5 stars Reviewed December 14, 2012

this keg location was not the best, compared to some we have been. we got sat & waited 20 mins for someone to come serve us, we ordered & they messed our order up. My steak was rare & asked for medium well. Not a good experience for us!

Visited December 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Friendly Welcome”
4 of 5 stars Reviewed November 30, 2012

Staff were very friendly to me as a single woman dining alone. Between courses staff sat and chatted and I felt relaxed after a long day at meetings. Steak cooked to perfection and waiting time was perfect. I would definitely go back.

  • Visited November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Oregon
Contributor
19 reviews 19 reviews
10 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“GREAT PRIME RIB”
5 of 5 stars Reviewed November 21, 2012

We went for a steak and found that the quality of the food was out standing. We had the prime rib and it was cooked to perfection with great seasoning. Even the mixed vegtables were not over cooked like normal and tasted great. Very good Au Jus sauce served with the prime rib.
Even with the great food, the service was better.

  • Visited November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Tucson, Arizona
Top Contributor
88 reviews 88 reviews
71 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
“Good upscale restaurant in Oro Valley; fine food, service, ambiance.”
5 of 5 stars Reviewed November 20, 2012

The two of us wanted a movie and dinner, so went to the Keg at Oro Valley Marketplace. We remember the Keg from our days in Bellevue, WA - but that one was a pretty simple steakhouse. This one is definitely upscale. Very nice facilities, dark and well decorated; we sat near one of the multiple fireplaces. Hostesses are very dressy (and sexy!). Waiters and waitresses wear long, long aprons. Good selection of steaks (this is a steakhouse, after all!), fish and other offerings. We had the 6 oz sirloin with shrimp and scallops (2 and 1, respectively, but large ones!). Excellent taste and cooked to perfection. Accompanied by nice vegetables, mostly grilled and not overcooked. And a nice bottle of Pinot Noir. We're happy and will go back. Total cost incl. tip about $100. This is the most upscale restaurant in Oro Valley - you have to go 10 miles further south to Tucson to get anything comparable.

  • Visited November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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